Brian Siegel
Brian Siegel at Legend Porsche Audi VW

Brian Siegel | Page 10

Certified VW Sales Consultant

Legend Porsche Audi VW

5775 Merrick Rd.
Massapequa , NY 11758

4.7
94 Reviews
4.7

94 Reviews

Write a Review

94 Reviews of Brian Siegel

April 06, 2017

Dealership Rating
Employee Rating

Fabulous ! I had a wonderful experience with my sales and service . I bought my last Audi there 5 years ago . I went with the same person who sold me my car the More

by Karma928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Romanelli, Jackie , dawn in service

Apr 07, 2017

Legend Porsche Audi VW responded

Hey Karma928, We are so glad to hear that every experience that you have had here at Legend Audi has been nothing but wonderful! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your weekend & remember to drive safe! Rep: Legend Volkswagen Audi #legendvolkswagen Audi member of the Legend Auto Group #thelegendautogroup

September 29, 2016

Dealership Rating
Employee Rating

Higly recommend Everyone at this dealership has always gone above and beyond to be helpful both during and after purchasing vehicles. I would highly recommend purchas More

by lovemycar321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2016

Legend Porsche Audi VW responded

This is the highest compliment we can receive! Thank you so much for taking the time out of your busy day to give us a much appreciated pat on the back! We are proud to have you as a part of the Legend family!! Thank you again!!! #legendautogroupny

June 10, 2016

Dealership Rating
Employee Rating

Service Dept/ Mgr Service Dept failed to tell me of ancillary charge for my first oil change which should have been complimentary....only on informing me that car was More

by Doug123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Service Manager

Jun 10, 2016

Legend Porsche Audi VW responded

I am sorry if there was any confusion regarding the charge for your service. Please contact our Service Manager to discuss and possibly clear up an error. Thank you.

May 06, 2015

Dealership Rating

Everything is fine until you leave the lot Service from Brian, who claims to be the owners son, and Sam is great until you sign the contract. First, when me made the deposit we were told we More

by Dissapointed
Customer Service
Recommend Dealer
No
May 07, 2015

Legend Porsche Audi VW responded

First I would like to say that we are sorry you feel this way. I personally witnessed the rude way that you spoke with our receptionist and I heard with my own ears the way you spoke over my Sales Manager and he most certainly did not curse at you. The additional charge was only for DMV which should not have been a surprise. We do not charge any dealer fees here only collect NYS fees. In addition, the plates you made mention of have been returned as promised we are just waiting on the reciept, which Sam offered to send over to your insurance company. He also offered to rectify any charges if there is an issue. We pride ourselves on good customer service and VW awarded us as an outstanding VW Dealer.

May 20, 2015

Dissapointed responded

It's interesting you say you heard the way I spoke to the receptionist, as she told me no one was available at that time to help me since Sam was in the parking lot with another customer. When I asked for help from someone else she said no one was available. So someone must have been lying. I only grew frustrated with her when she refused to get anyone to help me. Also, I must then assume everyone who calls your dealership is on speakerphone of what you're saying is true. Second, Sam most definitely did curse at me, as well as raised his voice. And yes, I did get upset as any customer would when they are being lied to by a company. Sam guaranteed not once, but twice that the reciept would be available, further saying he would personally deliver it to my home. Both times I needed to call the dealership to find out that you were unable to fulfill your guarantee. Therefor, why would I trust or believe him when he offered to fax it to the insurance company. Finally, Brian told us it was the only charge we would pay at the dealership that day. If you are told it's the only charge, any reasonable customer would assume it is the only charge. If there were two charges it should be stated we will be making one payment now, then a second upon signing the contract. Stop trying to push blame back on the consumer and just admit that you are trying to spin this to make it seem like your company fulfilled your promise.

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