"Legend Auto.. horrible treatment of a frontline..."
Legend Auto.. horrible treatment of a frontline worker!!!
I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for his vehicle, it is $155 for a “diagnostic,” but this price is then put towards the cost of the repair.
I was not given this courteous treatment, and actually was treated in a snyde way by a Cathy and another gentleman. They told me that if I didn’t like it, I could have “taken it or left it.”
I disagree with this statement. My car simply needed a new battery, with the light indicator for battery shining on the dashboard. I would assess the situation as pretty open and shut. As well, I was given 3 different price quotes during my calls with your staff between Friday and Saturday.
Furthermore, my car needed a jump start to get it to your establishment. Is your staff saying that I should have come and jumped my car out of your lot? So this classy dealership would look like a junkyard... SERIOUSLY?
I had no choice but to pay $320 for a simple battery change. The gentleman at the service desk expressed that yes, this is a “fair price” because the service man for VW was alone and had 7 vehicles to work on. It is again, inappropriate to offer me this rationale, as I, a customer, am in no way responsible for the staffing and logistical oversight at Legend Auto.
And to think, I was actually looking at the 4 x 4’s in your showroom to accommodate my expanding family. There is literally a snowballs chance in xxxx that I will ever purchase another Audi or VW again in my life. I have driven/ owned a total of 4 Audi’s/ VW’s since the year 2000. I actually haven’t owned any other vehicle in my life, but that ended today. All of my vehicles were from the Smithtown dealership. I will be sure to let them, and corporate for that matter, know they have lost a lifelong customer and will explain my reasoning.
I don’t have time for this garbage. You should be ashamed of yourselves.
Employees Worked With
Other Employees :
"Horrible experience. Drove my car home after service and..."
Horrible experience. Drove my car home after service and as I pulled into driveway maintenance warning stated put 1 quarter more oil. Had to return to shop!
"Scott and the service department are #1 always go the..."
Scott and the service department are #1 always go the extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team