Brian Snowden | Page 4

The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

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Ken Ganley did excellent job on my car. Things were done in a timely manner to my satisfaction Things were done in a timely manner to my satisfaction More

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I brought my car in for a recall and the techs were great. It only took 30 minutes and I was out the door! great. It only took 30 minutes and I was out the door! More

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This was the second time I took my kids to the Kia dealership in mentor. All the staff I encountered was helpful and friendly I loved that and it didn’t take to long only an hour. Excellent service.😊 dealership in mentor. All the staff I encountered was helpful and friendly I loved that and it didn’t take to long only an hour. Excellent service.😊 very happy Thank you very much. More

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So glad with my services the times i need something the workers are so attentive and nicely workers are so attentive and nicely More

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Tim in service was great again ! All very good! I noticed you a lot of new cars on the lot! All very good! I noticed you a lot of new cars on the lot! More

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Excellent, rapid, efficient, thanks a lot for the service, I really appreciate for your help service, I really appreciate for your help More

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Rebecca at the service desk was very friendly and pleasant to work with today during my visit pleasant to work with today during my visit More

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Great people great place I would never take my car anywhere else. Five stars and I’d give more if I could. anywhere else. Five stars and I’d give more if I could. More

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Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More

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