Brian Snowden
Brian Snowden at Ken Ganley Kia Mentor

Brian Snowden | Page 6

Service Director

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

Contact Me
4.1
62 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

26 yrs, 9 mos

Specialties & Trainings

Pre-Owned Appraisals and Reconditioning.

Digital & Traditional Marketing

View more specialties & trainings
4.1

62 Reviews

Write a Review

62 Reviews of Brian Snowden

August 04, 2023

Dealership Rating
Employee Rating

Excellent service, caring staff, efficient management of operations. I am impressed with the overall approach to the service department. More

by maureen11970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 06, 2023

Ken Ganley Kia Mentor responded

Thank you so much for your 5 star reveiw. We are happy we could meet your expectations. We look forward to assisting you in the future. Dee Shirkey Customer Relations Manager

July 28, 2023

Dealership Rating
Employee Rating

The service department is horrible. My car has been sitting there since May 6th for an engine replacement. And for 3 weeks prior to that. I have been told and lied to numerous times b More

by mistofirish2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate Ferris , Mick

Jul 30, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 26, 2023

Dealership Rating
Employee Rating

Ken Ganley Kia Mentor does good work and we appreciate their good service and friendly employees. More

by songmandave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

July 10, 2023

Dealership Rating
Employee Rating

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Jul 12, 2023

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2023

Dealership Rating
Employee Rating

Kia was wonderful dealing with my sportage issue. Very helpful and took the time to answer all of my questions More

by jillhelmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Jul 03, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

Dealership Rating
Employee Rating

Erica the service writer 10 gold stars; not much else to say ! Terrific and caring considerate and professional More

by Bob
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Jun 29, 2023

Ken Ganley Kia Mentor responded

Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

May 22, 2023

Dealership Rating
Employee Rating

Everything went great and was easy to do. It was fast as well on the day o was there More

by andrewkramer35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

May 25, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 19, 2023

Dealership Rating
Employee Rating

The service department is definitely the best around. Rebecca Banks is a Rock Star on the service desk More

by Mr bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Apr 25, 2023

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Apr 25, 2023

Mr bill responded

I really appreciate the outstanding service work I receive from your Mentor Kia Dealership

April 15, 2023

Dealership Rating
Employee Rating

Great customer service and service was completed in the time estimated. Very friendly people in service as well as in sales. More

by dtsengas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Apr 25, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

March 10, 2023

Dealership Rating
Employee Rating

Great service they did they thang. Would recommend to go back! People were very friendly. More

by akirah_barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner , Jason Baker, Chelsey Padula, Zach Piotrowski, Michael Ross

Mar 13, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor

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