Brian Wagner

Adrien, our salesman, was a pleasure to work with. We originally came in to check out a used CRV and ended up leaving with a brand new Insight; and that is after driving the CRV, a newer Honda Civic, and originally came in to check out a used CRV and ended up leaving with a brand new Insight; and that is after driving the CRV, a newer Honda Civic, and finally the Insight. He was very accommodating to our needs and is in no way the reason for my dealership non-recommendation to consumers and poor review. The issues we ran into were with Mike from Sales Department and the Finance Department. First of all, my wife and I clearly stated our budget - $25,000. The price tag on the Insight was $26,600. Mike offered us a "discount" to bring the car down closer to what we were looking to spend only to add the "discount" right back into their asking price by re-writing a few add-ons on the car that we weren't interested in paying for back into the contract then deterred our attention by making small talk about how he and I have long work commutes in common which pushed into our next issue...the "extra benefits" and extended warranty badgering. My wife and I must have said "No thanks", "We're good", and, bluntly, "We don't want the additional coverage(s)" to Brian at least 10 times each before it was finally absorbed into his head that "No", in fact, meant "No" and the deferment page was finally signed. VERY annoying. We were even presented with the question "This coverage carries over to any buyer who may own the car in the future!" I'm not eating a major expense for a potential future car owner who will likely also be badgered into buying a follow-on warranty! I understand that Honda and its employees stand to make money off of the consumers on these extras, but STOP haggling people after they tell you "NO!" over products that end up costing $6,500+ over the course of the loan term and take a lesson from Hyundai/Kia - offer a 10yr/100,000 mile powertrain warranty on your cars straight out of the factory like they do from the get go and stop charging your customers an arm and a leg for lesser warranties; stand behind your products! Second big gripe is two parts. 1. A customer should NEVER find out during contract signing that their interest rate is high because "there weren't low interest rate incentives available through American Honda Finance Corporation (AHFC) for that model year" (AHFC ties into part two of this gripe below)!!! That is something you tell the customer BEFORE trying to get them financing if you TRULY value them as a customer, and even more importantly, a REPEAT customer who tells their friends good things about your business (which we will not be). That is a completely deceptive practice and the lack of clarity surrounding incentives and programs available to the customer was not appreciated. 2. According to Hall Honda, if you ask for the military discount, you MUST finance through AHFC and, point blank, their interest rates are TRASH; not competitive in the slightest! I have an 820 FICO score and AHFC came back with a 4.1% interest rate! GARBAGE! If you are a military member, either completely defer the "military discount" all together, or ask them to give it to you once your credit has already been ran and you have the best possible interest rate sitting in front of you because the additional interest you'll end up paying Honda on a 4.1% interest rate over the loan term vs. a competitive 0.9% or 1.9% APR will FAR exceed that $500 military "discount". I'll be paying my entire loan off immediately with a 1.9% card that I have to save thousands of dollars in interest - not everybody has that option...BE HONEST HONDA! I, unfortunately, cannot recommend Hall Honda for your vehicle needs - inexperienced buyers will be run through the ringer if not careful! More

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Adrien was incredibly friendly and a pleasure to work with. He went above and beyond, staying much later than closing time to make sure we had everything we needed. The dealership offered a great value a with. He went above and beyond, staying much later than closing time to make sure we had everything we needed. The dealership offered a great value and was willing to work with us on our budget to find a great vehicle we are very happy with so far! More

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Everything went so smoothly- the customer service was top notch and we both felt as though we weren’t going to leave without the best of the best on the lot. notch and we both felt as though we weren’t going to leave without the best of the best on the lot. More

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This was my third vehicle from Hall Honda of Elizabeth City. All three were very positive experiences. During this visit, we were assisted by Adrien who was friendly patient, and kind. The visit took long City. All three were very positive experiences. During this visit, we were assisted by Adrien who was friendly patient, and kind. The visit took longer than expected and he was so very nice throughout the day. Everyone we came in contact with could not have been nicer. More

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I had a GREAT experience with everyone I came in contact with. It took a shorter time than I had expected. I will recommend Hall Honda of E.C. to anyone. with. It took a shorter time than I had expected. I will recommend Hall Honda of E.C. to anyone. More

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Very friendly,amazing customer service. I told them the problem with my car they got it in right away! My car is fixed and good as new! I HIGHLY RECOMMEND TJ for your salesman! If your looking to buy he is problem with my car they got it in right away! My car is fixed and good as new! I HIGHLY RECOMMEND TJ for your salesman! If your looking to buy he is your man. The GM John was amazing as well and was very helpful everytime I’ve went in! More

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