Brian Williams | Page 4

Poor service I bought my car in February 18 and the day I brought it home it started to have a terrible miss. I took the car back to them and they told me it was a I bought my car in February 18 and the day I brought it home it started to have a terrible miss. I took the car back to them and they told me it was a bad ignition coil. I already knew this but wanted and expected them to fix it since I just drove it off the lot. They called back with a $1,200 quote to replace all the coils saying if one is bad the rest will probably go out soon. I argued that they should cover the cost because again I just drove it off the lot. I got no immediate answer but when they called back they had agreed to replace the coil. Fast forward 6 months I had the same miss as previously stated. I purchased 6 Bosch coils on amazon for $150 and replace them in less than an hour. I knew which coil they replaced because I have a scan tool and their invoice. They replaced the original bad coil with an ac delco piece of crap at the bmw dealership. The fact that they tried to charge me $1200 for something that should have been taken care of before the purchase is pathetic enough but $1200 for such an easy job is completely out of line. Then they don’t even use Bmw recommended replacement??? I will never trust Bmw northern Cincinnati with my car again. Their service prices are rediculous and the service is horrible. More

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Good service We traded our 6 series convertible and it was the easiest car negotiation we have ever experienced. Dana Eby in the service department is a huge par We traded our 6 series convertible and it was the easiest car negotiation we have ever experienced. Dana Eby in the service department is a huge part of why we are so pleased with this dealership. More

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Pleasant experience I traveled from Alabama to purchase an auto and was very impressed with the level of service I received. The person ttat I interacted with was Brian I traveled from Alabama to purchase an auto and was very impressed with the level of service I received. The person ttat I interacted with was Brian Williams. I cannot say enough good things about him. I will simply say that my experience was very pleasant and I would recommend this dealership to anyone. More

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EXCELLENT SALES EXPERIENCE I just purchased a used 2015 BMW 528i xDrive. The entire staff was great to work with and the car was in excellent condition when I picked it up. 5 st I just purchased a used 2015 BMW 528i xDrive. The entire staff was great to work with and the car was in excellent condition when I picked it up. 5 stars!! More

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Great Same as always..very accommodating. The were right on with what the said would be done and how long it would take. Will buy here again. Same as always..very accommodating. The were right on with what the said would be done and how long it would take. Will buy here again. More

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Great experience Thanks so much Brian, drove over from Indy for a 435 convertible, car was just a described and in great shape. Great experience, would certainly by Thanks so much Brian, drove over from Indy for a 435 convertible, car was just a described and in great shape. Great experience, would certainly by from this dealership again. More

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LISTENEND I like that Brian Williams and Michael Donohue listened my needs and what I want and could afford. Not telling me what I should do or can afford. I like that Brian Williams and Michael Donohue listened my needs and what I want and could afford. Not telling me what I should do or can afford. More

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Purchasing a Certified Used Car Brian Williams , Tony Heitz, Norm Dexter & Tyler Schmidt (who gave me a quick rundown of the electronic wizardry of my 2016 228i XDrive & offered to h Brian Williams , Tony Heitz, Norm Dexter & Tyler Schmidt (who gave me a quick rundown of the electronic wizardry of my 2016 228i XDrive & offered to help in all ways needed in figuring it out when I had the inclination) all did a phenomenal job of making the anxiety provoking task of car purchasing a pleasant experience. Thank you so much!! More

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Great Experience The sales and finance team were great to work with on my BMW 320i Drive. They were respectful and courteous to my wife and I. They answered our ques The sales and finance team were great to work with on my BMW 320i Drive. They were respectful and courteous to my wife and I. They answered our questions. They worked with us to get a great deal. They went over all of the features of the car and made sure were were comfortable with the BMW 320i before we left the dealership. More

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BMW 750i purchase Went in to look at a certified 750i and left with it. The sales staff (Brian Williams) was very knowledgeable about the car and the features. He made Went in to look at a certified 750i and left with it. The sales staff (Brian Williams) was very knowledgeable about the car and the features. He made sure I was comfortable with the vehicle before I left and even helped set my phone and radio presets! Excellent experience and I will continue to use/recommend them. Thanks Brian! More

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