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Brian Williams

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Brian Williams

Service Advisor

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.7

295 Reviews

Overview Reviews (295)

4.7

295 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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295 Reviews of Brian Williams

September 14, 2025

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Great service, excellent communication, appreciated the effort to get me a loaner vehicle since mine had to stay at the shop for a while. Thanks Tynans, I'll always come back! effort to get me a loaner vehicle since mine had to stay at the shop for a while. Thanks Tynans, I'll always come back! More

by SILVERJOY2003

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 15, 2025 -

Tynan's Volkswagen responded

Thank you for the wonderful feedback! We’re glad to hear that our team provided great service and clear communication, and that we were able to get you into a loaner while your vehicle was in the shop. We truly appreciate your loyalty and look forward to welcoming you back whenever you need us. Jacqueline Goldsboro - Customer Care Coordinator

September 10, 2025

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Went in with something in my tire. Brian kept me notified and I was out in no time! Brian kept me notified and I was out in no time! More

by JEANNE.KITTLE

Verified Customer

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Recommend Dealer

Yes

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Sep 11, 2025 -

Tynan's Volkswagen responded

Thank you so much, Jeanne! We’re happy to hear Brian kept you updated and made the process quick and easy. We look forward to helping you again whenever you need us. Jacqueline Goldsboro - Customer Care Coordinator

September 10, 2025

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Everyone was helpful and timely. Ron the shuttle driver was great and that is a nice service to offer. Ron the shuttle driver was great and that is a nice service to offer. More

by BAEG321

Verified Customer

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Recommend Dealer

Yes

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Sep 11, 2025 -

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re delighted to hear our team was helpful and timely, and that Ron made your shuttle ride a great one. We’re happy you enjoyed the service and look forward to assisting you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

September 09, 2025

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The check-in prices and service was so accommodating and friendly! I really appreciate how easy they made the whole process. Thank you! friendly! I really appreciate how easy they made the whole process. Thank you! More

by Diana

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 10, 2025 -

Tynan's Volkswagen responded

Thank you, Diana! We’re so glad to hear that you found our check-in process easy and accommodating. Providing a smooth and friendly experience is always our goal, and we truly appreciate your kind words. We look forward to serving you again! Jacqueline Goldsboro - Customer Care Coordinator

September 06, 2025

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They are really friendly and give you all the information about what they are doing to your car will go back about what they are doing to your car will go back More

by CHARMAINEBADY211

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 08, 2025 -

Tynan's Volkswagen responded

Thank you, Charmaine! We’re so glad to hear our team kept you well-informed and that you felt taken care of during your visit. We truly appreciate your trust and look forward to welcoming you back! Jacqueline Goldsboro - Customer Care Coordinator

September 05, 2025

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Not good this time around unfortunately. In fact if we didn’t have the lifetime power train warranty, I don’t think we would ever be back. We had a service which was an expensive one this ti In fact if we didn’t have the lifetime power train warranty, I don’t think we would ever be back. We had a service which was an expensive one this time (over $1000). So when we were asked if we wanted to pay 100 dollars to change the air filter which takes 3 minutes to do, I declined. The air filter however was covered with debris (hence why it needed changed) but rather than at least dump the loose debris off of the filter before putting it back in, they shoved it back in with all of the loose stuff then falling into the fan. This would have literally took one second to dump off, but I think someone was upset we weren’t paying to get it done so they wanted to teach us a lesson or something. Bottom line is, we brought the vehicle in with no problems and left with problems. It now make a sound with the heat/air. A car should not be worse off after leaving a shop. I did voice concerns which fell on deaf ears unfortunately. More

by MERANDAGIB13

Verified Customer

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Recommend Dealer

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 08, 2025 -

Tynan's Volkswagen responded

Meranda, thank you for your feedback. We’re truly sorry to hear about your frustration with this visit. Please know that our team would never intentionally create an issue with your vehicle or disregard your concerns. We take pride in treating every customer with care and professionalism, and it’s disappointing to hear you felt otherwise. We’d appreciate the opportunity to review what happened and address the air filter concern directly. Please reach out to our service manager, Matt Cooper, at 303-341-3350, so we can work together to resolve this issue. Jacqueline Goldsboro - Customer Care Coordinator

September 05, 2025

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Ashley was wonderful, talked me through the service and what tires were available vs what would need to be ordered. I very much appreciated her transparency and helpfulness throughout the process. The enti what tires were available vs what would need to be ordered. I very much appreciated her transparency and helpfulness throughout the process. The entire team at Tynans has always been nothing short of amazing. More

by ANDYFENDEL

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 08, 2025 -

Tynan's Volkswagen responded

Thank you, Andy! We’re so glad to hear Ashley was able to walk you through everything and provide the transparency you appreciated. We’ll be sure to share your kind words with her and the rest of the team. We truly value your trust in Tynan’s and look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

September 04, 2025

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Tynan’s VW always takes care of my car and they are always very nice!!!!! always very nice!!!!! More

by OUCH1486

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Sep 05, 2025 -

Tynan's Volkswagen responded

Thank you for the kind words! We’re always happy to help keep your VW in great shape and truly appreciate your trust in us! 🚘 Jacqueline Goldsboro - Customer Care Coordinator

September 04, 2025

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I only have good things to say about my experience at Volkswagen workshop. They are very efficient and friendly. 😊 I really recommend them. Volkswagen workshop. They are very efficient and friendly. 😊 I really recommend them. More

by Alicia Flores A.

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 05, 2025 -

Tynan's Volkswagen responded

Thanks so much, Alicia! 😊 We’re happy to hear you had a great experience and appreciate your recommendation! Jacqueline Goldsboro - Customer Care coordinator

September 02, 2025

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Great quick and fair service! And thank you for washing the DÍA off my car ! And thank you for washing the DÍA off my car ! More

by MATTWHITCOMB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese, Ashley Aldredge

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Sep 03, 2025 -

Tynan's Volkswagen responded

Thank you for your kind words, Matt! We’re delighted to hear that you had a quick and fair service experience with us. Our team always strives to go the extra mile, and we’re happy that we could take care of your car—inside and out. We look forward to helping you again! Jacqueline Goldsboro - Customer Care Coordinator

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Brian Williams

Service Advisor

Tynan's Volkswagen

295 Reviews of Brian Williams

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