Brian Wood | Page 2

Had the best experience ever at a dealership. I loved their customer service. Great job! I loved their customer service. Great job! More

by CAROLOYA Verified Customer Verified Customer

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Dealership seems to have slipped somewhat based upon my previous, long term experience with Niello and especially with Gary (Previous Internet Sales Representative). Brian Wood not as diligent in returnin previous, long term experience with Niello and especially with Gary (Previous Internet Sales Representative). Brian Wood not as diligent in returning phone calls or as customer focused in getting follow up questions answered. Excellent when dealing with him in person not so much getting answers and returning phone calls. More

by KENSPEER Verified Customer Verified Customer

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I received an outstanding service at Niello Acura while buying a new Acura MDX. The staff was friendly and knowledgeable. I got an amazing deals on MDX and financing. It was my 3rd vehicle I bought from N buying a new Acura MDX. The staff was friendly and knowledgeable. I got an amazing deals on MDX and financing. It was my 3rd vehicle I bought from Niello Acura. I always service my vehicle at Niello. Thank you, All for outstanding customer service. I will use your service again and recommend to my friends and family. More

by YLIPSKAYA Verified Customer Verified Customer

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I have always purchased locally at small town dealerships. I’ve always heard horror stories of big city dealerships with their pressure salesman and tactics. I was pleasantly surprised how profes dealerships. I’ve always heard horror stories of big city dealerships with their pressure salesman and tactics. I was pleasantly surprised how professional Brian and staff were. Friendly no pressure no hassle easy to work with. Thanks. More

by BLONG510 Verified Customer Verified Customer

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I worked with Brian on getting the car of my dreams and couldn’t be happier. Brian was a great communicator and made the process easy. couldn’t be happier. Brian was a great communicator and made the process easy. More

by BGYORE Verified Customer Verified Customer

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I felt welcome and truly enjoyed my shopping experience at neilo Acura in Roseville. Everyone was knowledgeable and helpful in making my decision to buy. I will tell all my family and friends to come here at neilo Acura in Roseville. Everyone was knowledgeable and helpful in making my decision to buy. I will tell all my family and friends to come here to get their new cars. More

by REZASKIAN Verified Customer Verified Customer

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It was a seamless transaction buying my car. I’m very pleased with my experience I’m very pleased with my experience More

by Tasha Verified Customer Verified Customer

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I want to express how I had the WORST experience here. My sister and I were interested in purchasing a truck. We were helped by the salesperson, Yurah (i probably misspelled her name her). She provides us My sister and I were interested in purchasing a truck. We were helped by the salesperson, Yurah (i probably misspelled her name her). She provides us a form with about a $12,000 price increase from the sale price. I advised her how that number is way higher than it ought to be. She then gives us a breakdown of the cost, since I requested for it. We get our credit pull so we get a loan approval, but the sales price was about a $500 difference. We ask for clarity on this then the sales finance guy comes out to then state that the price increase is because my sisters and I zip code was different. I immediately tell him we live at the same address. He leaves saying he’s embarrassed by the numbers. I go and ask for a manager. Minutes later the manager, Brian, with Yurah come up our table. I can tell he’s upset, but I don’t know why. I can also see the salesperson is mad too. I’m not sure why he’s upset when I asked for him to possibly provide coaching. The first thing he tells me is that the sale tax is actually less than the two offers. I say one another thing then his face turns red and becomes way more upset. Never did I see someone that should be carrying in a managerial position behave like a frontline representative. All while the salesperson is standing there looking upset too. I notice too how another salesperson gets closer to see what I had to say. I and my sister were completely uncomfortable at this time with the way he was carrying himself. He then grabs the papers on the desk into his palms then storms off like he was so upset. I looked at my sister and I could tell she was mortified. We came there to purchase a truck. We were there earlier and we really wanted to purchase it. This has to be the worst experience ever in my life. Again, can’t believe this happened to us. This is the worst experience ever. More

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I got in and out of the dealership fast with the car I wanted. Everyone worked efficiently. wanted. Everyone worked efficiently. More

by ZBRAGAL1 Verified Customer Verified Customer

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Such great customer service and knowledge of the vehicle. Brian was super great and knowledgable in answering all of my questions. Everyone helped me out and went above and beyond. Brian was super great and knowledgable in answering all of my questions. Everyone helped me out and went above and beyond. More

by NICKII0 Verified Customer Verified Customer

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