Briana Ramirez

I had a fantastic experience at Rusnak Volvo Westlake. Mike made the entire purchase process easy, stress-free, and completely frictionless. There was zero aggravation from start to finish. Mike is incred Mike made the entire purchase process easy, stress-free, and completely frictionless. There was zero aggravation from start to finish. Mike is incredibly patient, polite, and just a genuinely good person to work with. If you’re looking for a new car, I highly recommend asking for him! More

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I am sadly a Volvo Westlake customer who started a lease in 2023 when Rusnak was starting to build up Volvo sales and service ! Need I say more?!? in 2023 when Rusnak was starting to build up Volvo sales and service ! Need I say more?!? More

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Took my vehicle to Rusnak Volvo. Barry greeted me, checked my vehicle in and kept me informed throughout the process. I am very satisfied with the service I received. I am happy to b Barry greeted me, checked my vehicle in and kept me informed throughout the process. I am very satisfied with the service I received. I am happy to be a part of the Volvo family! More

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Unsatisfactory customer service. No care for customer concerns and take blatant advantage of charging you a very large markup. No care for customer concerns and take blatant advantage of charging you a very large markup. More

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Great staff. Wonderful to deal with. Took care of my problems. 2nd vehicle purchased through Rusnak Wonderful to deal with. Took care of my problems. 2nd vehicle purchased through Rusnak More

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Engine light came on and dealership accommodated same day service. They were also able to provide a loaner service. They were also able to provide a loaner More

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Excellent service mechanics & service personnel. I have been taking my 2014 XC90 since January 2025 for maintenance, along with adding improvements before going on long road trips into the Northe I have been taking my 2014 XC90 since January 2025 for maintenance, along with adding improvements before going on long road trips into the Northern California mountain range from Los Angeles where I must absolutely depend on the vehicle above the treeline in the middle of nowhere. Rusnak Volvo Westlake/Thousand Oaks has always been topnotch A+ giving us confidence & peace of mind! Highly recommend them. When possible, I usually wait for my car to be worked on in Rusnak Volvo's modernized business lodge with its upgraded technical devices for example, wifi, charging stations, couches, desks with chairs, tables, coffee, water & snacks. I write code a lot & the quiet environment there is perfect for me to concentrate. This dealership has polite, professional, & knowledgable personnel making it a pleasure to interact with, their expertise has been comforting to us knowing our Volvo is in great hands. Big thumbs up! For Barry, Susanna, Briana, Dennis & the mechanics! happy Volvo owner for over 30 years! More

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I’m frustrated by the communication from volvo. I was told first everything was fine and to pick my car up. When I shared I’m seeing the same charge error on my app I was told by Susan there I was told first everything was fine and to pick my car up. When I shared I’m seeing the same charge error on my app I was told by Susan there must be a problem with my app because the car is fine. I asked that the technician check again and was told by Susan that in fact there was a problem with the charge and that parts had been ordered so there won’t be any delay in getting it fixed. I was told the next day, Monday) the parts are ordered (I thought they already were?) and they should arrive Tuesday or Wednesday of last week. I let them know the engine light in the loaner car I was given went on. Brianna asked me to drive to the dealer to switch it out. I wasn’t able to do that and the light went away. I was told I wouldn’t have to do this back and forth with the dealer after having to make that trip 3 times within 3 days of owning this brand new car due to problems. I was told on Thursday by Susan that parts had not yet arrived. On Friday I asked if I can get some clarity on what is wrong with this car and when I can expect it back. No one responded. The Apple play in the loaner car stopped working also. More

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New building, Great reputation, great service and sales department. Susana in service and Barry are great to work with. Car was promised in time and ready when we went to pick it up. Can’t say enough about department. Susana in service and Barry are great to work with. Car was promised in time and ready when we went to pick it up. Can’t say enough about how great we were treated, even the General manager greeted and welcomed us in, thanked us for our business. More

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I am pleased . ...my car is repaired ..she was very professional and helpful...the loaner program also is good...coffee is good too...and I could glance this a EX30. ...my car is repaired ..she was very professional and helpful...the loaner program also is good...coffee is good too...and I could glance this a EX30. More

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