Susanna Chavez

Many difficult experiences with the service department. This last experience was especially disappointing. Took car in to be fixed. Part needed to be ordered and was told the car would be repaired the next This last experience was especially disappointing. Took car in to be fixed. Part needed to be ordered and was told the car would be repaired the next day. Went to pick up the car the following day and were told that the part that needed to be replaced in our car was actually replaced in a different car. This was end of day Friday. Come Monday, I needed to call and text multiple times to see if my car would be ready that day as it was hard to get ahold of someone. I can honestly say that we have not had one positive experience with the service department. More

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Susana Chavez is excellent. She has been my service advisor for many years and gives the same excellent service. Upon returning home from this visit there was an issue with the She has been my service advisor for many years and gives the same excellent service. Upon returning home from this visit there was an issue with the car. Susana and the whole Rusnak service team went out of their way to check out the problem and to treat me well during the process. A very stressful process was mad easier because of them. Thank you. More

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Unsatisfactory customer service. No care for customer concerns and take blatant advantage of charging you a very large markup. No care for customer concerns and take blatant advantage of charging you a very large markup. More

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Very kind and helpful, kept me up to date on progress on working on my vehicle working on my vehicle More

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Great service and prompt help the front desk girl was very helpful and nice I was very impressed I brought my car for an oil change and loved that I got a ride and didn’t have to wait you guys are awesom very helpful and nice I was very impressed I brought my car for an oil change and loved that I got a ride and didn’t have to wait you guys are awesome Volvo dealer More

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Engine light came on and dealership accommodated same day service. They were also able to provide a loaner service. They were also able to provide a loaner More

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Service has been unresponsive for the last week regarding repair to our EX90. We had to pick up the car with no work done as to not be left without a vehicle. repair to our EX90. We had to pick up the car with no work done as to not be left without a vehicle. More

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Excellent service mechanics & service personnel. I have been taking my 2014 XC90 since January 2025 for maintenance, along with adding improvements before going on long road trips into the Northe I have been taking my 2014 XC90 since January 2025 for maintenance, along with adding improvements before going on long road trips into the Northern California mountain range from Los Angeles where I must absolutely depend on the vehicle above the treeline in the middle of nowhere. Rusnak Volvo Westlake/Thousand Oaks has always been topnotch A+ giving us confidence & peace of mind! Highly recommend them. When possible, I usually wait for my car to be worked on in Rusnak Volvo's modernized business lodge with its upgraded technical devices for example, wifi, charging stations, couches, desks with chairs, tables, coffee, water & snacks. I write code a lot & the quiet environment there is perfect for me to concentrate. This dealership has polite, professional, & knowledgable personnel making it a pleasure to interact with, their expertise has been comforting to us knowing our Volvo is in great hands. Big thumbs up! For Barry, Susanna, Briana, Dennis & the mechanics! happy Volvo owner for over 30 years! More

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I’m frustrated by the communication from volvo. I was told first everything was fine and to pick my car up. When I shared I’m seeing the same charge error on my app I was told by Susan there I was told first everything was fine and to pick my car up. When I shared I’m seeing the same charge error on my app I was told by Susan there must be a problem with my app because the car is fine. I asked that the technician check again and was told by Susan that in fact there was a problem with the charge and that parts had been ordered so there won’t be any delay in getting it fixed. I was told the next day, Monday) the parts are ordered (I thought they already were?) and they should arrive Tuesday or Wednesday of last week. I let them know the engine light in the loaner car I was given went on. Brianna asked me to drive to the dealer to switch it out. I wasn’t able to do that and the light went away. I was told I wouldn’t have to do this back and forth with the dealer after having to make that trip 3 times within 3 days of owning this brand new car due to problems. I was told on Thursday by Susan that parts had not yet arrived. On Friday I asked if I can get some clarity on what is wrong with this car and when I can expect it back. No one responded. The Apple play in the loaner car stopped working also. More

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Excellent customer service! Thank you for getting my car repaired in a timely manner so I could keep my planned trip home. I also appreciated the much needed car wash! Thank you for getting my car repaired in a timely manner so I could keep my planned trip home. I also appreciated the much needed car wash! More

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