Susanna Chavez

Susana provided great updates on the vehicle. Vehicle was delivered earlier than promised. Will continue to bring car here. Vehicle was delivered earlier than promised. Will continue to bring car here. More

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Buying process of the car went wonderfully. Service of the car? Not so much. 4 hours for an oil change WITH appointment. Was kept waiting even after car was done (although knew I was in the wai Service of the car? Not so much. 4 hours for an oil change WITH appointment. Was kept waiting even after car was done (although knew I was in the waiting area) Watched 2 people come in after me and leave before me. More

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These people are crooks. Took my car in for A/C service and was told estimate would be $405 and would be applied to service. Was sent an invoice for $1,400 for A/C servic Took my car in for A/C service and was told estimate would be $405 and would be applied to service. Was sent an invoice for $1,400 for A/C service valve repair. I took the estimate to another Volvo dealer and they quoted $450 for the exact same repair. Rusnak made me pay $405 for the diagnostic on a job that would cost $450 from a reputable Volvo Dealer in the same area. These people are crooks and Dennis, the Service Manager, is most likely the root of the problem. I gave him the opportunity to explain why the estimate was 300% higher than his local competitor and he was rude, defensive and arrogant. Shame on you Rusnak Volvo. I've reported the experience to Volvo USA. More

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I had my Volvo serviced at Rusnak and the service team was spectacular and the car was returned when promised was spectacular and the car was returned when promised More

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“I’m very grateful for the excellent service I received. The team was professional, attentive, and reassuring throughout the entire repair process. They diagnosed the issue carefully, kept everything organi The team was professional, attentive, and reassuring throughout the entire repair process. They diagnosed the issue carefully, kept everything organized, and treated my car with great care. I was especially impressed that the loaner vehicle was essentially the same class and very similarly equipped as my own car — that made the whole experience feel exceptionally thoughtful and premium. My car was returned running beautifully, and I really appreciate the entire team. I would absolutely come back in the future.” More

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Extraordinarily poor communication and lack of transparency. My new car went in for a warranty issue and while I appreciate when Volvo engineers get involved it can extend the timeline. However, transparency. My new car went in for a warranty issue and while I appreciate when Volvo engineers get involved it can extend the timeline. However, throughout the process the Service Advisor only relied on text (until she called at the end when car was ready) and did not reply to one of my texts. Over the course of 4+ weeks received only four texts (2 in the first two days) and none of which shared any useful information other than to say ‘no updates’. All communication was driven by me and in each conversation the service advisor had little to no detail available. Multiple times promises were made as to when they would provide an update and 100% of the time the commitment was missed, including from Dennis (Service Mgr) whom I heard from once and never again despite his promise he would provide recurring updates on specific dates. I was at the point where I considered just taking my car back, paying for the fix elsewhere rather than having it covered with Rusnak under warranty. Talked to several independent Volvo specialists and each one, unprompted by me, volunteered that they often hear from frustrated Rusnak customers on the same topics (they don’t communicate, don’t provide details, only want to text, never pick up the phone) More

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Hi Susana Chavez is wonderful. She always is very friendly and seems to manage the entire service area by herself. The cars move through the department without a hitch. Can’t sa She always is very friendly and seems to manage the entire service area by herself. The cars move through the department without a hitch. Can’t say enough great things about her! More

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Susanna in service was very helpful and communicated well with us all day and honored the online prices for 60K service. with us all day and honored the online prices for 60K service. More

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Susana is the best! ! Only reason I come back is because I can count on her to deliver superb service! ! Only reason I come back is because I can count on her to deliver superb service! More

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Rusnak VOLVO is a very organized facility. The service drive is easily accessible. The advisor station is located a very short distance from the drive. You have the impression that you are lea The service drive is easily accessible. The advisor station is located a very short distance from the drive. You have the impression that you are leaving your car in good hands. More

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