This was by far the best car-buying experience I’ve ever
had. Brianna, Marquis, and the finance manager were all extremely helpful, professional, and awesome to work with. They made the entire process smoot
had. Brianna, Marquis, and the finance manager were all extremely helpful, professional, and awesome to work with. They made the entire process smooth and stress-free. I love my vehicle and would definitely recommend this dealership to anyone looking to purchase a car. I wouldn’t buy a car anywhere else!
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by NAKITA1978
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Holbrook
Jun 01, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Matt Kiscellus
matt.kiscellus@russdarrow.com
I had been working with Bri for the past few months while
trying to navigate being flipped in my auto loan and rebuilding my credit. I had so much anxiety and concern about what my next car and loan situatio
trying to navigate being flipped in my auto loan and rebuilding my credit. I had so much anxiety and concern about what my next car and loan situation would look like, but Bri made the entire experience feel manageable from start to finish.
She was absolutely amazing and truly made me feel like I was part of her family. She went above and beyond to help protect the deal and make sure I was taken care of every step of the way. I never felt judged for my situation instead, I felt supported, heard, and genuinely cared about.
Despite everything, she was able to help get me into a one-year-old car with only 5,000 miles on it and nearly 160,000 fewer miles than my previous vehicle, which honestly felt impossible before working with her. I’m incredibly grateful for all of her hard work, patience, and kindness throughout this process. If you’re nervous about buying a car or rebuilding after a difficult situation, Bri is absolutely the person you want helping you.
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by Selvin.forsythe
May 24, 2026 -
Russ Darrow Kia of Wauwatosa responded
It’s wonderful to hear that Brianna guided you through rebuilding your credit and into that low-mileage Mazda CX-30. We’re thrilled she made the process feel manageable and supportive every step of the way. Thank you for sharing your experience, and enjoy your Mazda.
Matt Kiscellus
matt.kiscellus@russdarrow.com
We had a great experience.
Brianna was great and everyone we interacted with was great.
Brianna was great and everyone we interacted with was great.
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by JKITZEROW1966
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Holbrook
Apr 20, 2026 -
Russ Darrow Kia of Wauwatosa responded
We’re delighted to hear Brianna and the rest of our team made your experience so positive. It was a pleasure helping you drive away in a new Kia. If you need anything else, we’re here to help.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Brianna was a blessing to work with.
She let me take my time. She's just an amazing young lady.
She let me take my time. She's just an amazing young lady.
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by ELLETTRAWEBSTER
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Holbrook
Jan 31, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Matt Kiscellus
matt.kiscellus@russdarrow.com
I have poor credit and they were able to work with me to
get into a great car at a great deal. Brianna was kind, understanding and helpful.
get into a great car at a great deal. Brianna was kind, understanding and helpful.
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by ITSJUSTASH04
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Holbrook
Jan 16, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Matt Kiscellus
matt.kiscellus@russdarrow.com
This truck had everything I wanted.
20” rims, bed liner, tow package, brake control, tinted windows, crew cab, wheel well liners, weather tech style floor mats. Very nicely equipped tru
20” rims, bed liner, tow package, brake control, tinted windows, crew cab, wheel well liners, weather tech style floor mats. Very nicely equipped truck.
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by RANDYROBINSON
Verified Customer
Verified Customer
Dec 02, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Matt Kiscellus
matt.kiscellus@russdarrow.com
brianna was fabulous!
she made the process really fast and simple for us. i would recommend this dealership for used cars!
she made the process really fast and simple for us. i would recommend this dealership for used cars!
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by chadmarco
Nov 12, 2025 -
Russ Darrow Kia of Wauwatosa responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Breanna was quick, efficient and very helpful.
It was a smooth process without pressure. We felt that it all went smoothly.
It was a smooth process without pressure. We felt that it all went smoothly.
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by Jennybehling3
Oct 22, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Sales Rep Brianna was exceptionally polite and
professional. They gave a great price on a beautiful vehicle, the financing was better than market average. Cant’t beat the warranty!!
professional. They gave a great price on a beautiful vehicle, the financing was better than market average. Cant’t beat the warranty!!
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by jprechlitz
Oct 20, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Great customer care and service, the sales team was swift
and efficient, I highly recommend them for your car needs and maintenance
and efficient, I highly recommend them for your car needs and maintenance
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by jamedajohnson
Oct 10, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon!
Matt Kiscellus
matt.kiscellus@russdarrow.com