You tried to get out of rotating our tires and you
wouldn't honor a $25 coupon you sent us.
wouldn't honor a $25 coupon you sent us.
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by katkinson3
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Dec 11, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for sharing your feedback and we sincerely apologize for your experience. You should never feel that we are unwilling to perform a service like a tire rotation or that we won’t honor a coupon we sent you. That’s not the standard we hold ourselves to, and we appreciate you bringing it to our attention. We would like the opportunity to make this right for you immediately.
Please contact myself Sal Pappalardo, General Manager, at 262-697-0700 so we can properly address the issue, honor your offer, and ensure you receive the level of service you deserve. Thank you again for letting us know your experience matters, and we’re committed to correcting this for you.
Sal Pappalardo
General Manager
Dec 12, 2025 -
Gordie Boucher Ford of Kenosha responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Belal Barakat
Service Manager
262-697-0700
The Service was excellent.
Thank you for taking care of my vehicle. Your building looks very clean and very nice.
Thank you for taking care of my vehicle. Your building looks very clean and very nice.
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by EAVES
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the excellent 5-star review! We’re thrilled to hear that you received excellent service and felt confident in the care of your vehicle. We also appreciate the kind words about our clean and beautiful facility we work hard to ensure the experience is comfortable from the moment you arrive. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to serving you again at your next visit!
Sal Pappalardo
General Manager
Always professional and kind.
Service makes the experience easy with picking up the car, performing maintenance, communication and returning car back to us.
Service makes the experience easy with picking up the car, performing maintenance, communication and returning car back to us.
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by Mhpyott
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful 5-star review! We’re so glad to hear that our team continues to provide professional, kind, and seamless service. From Pick-Up & Delivery to clear communication and timely maintenance, we’re committed to making the entire experience as easy and stress-free as possible. Thank you again for choosing Gordie Boucher Ford of Kenosha we look forward to assisting you on your next visit!
Sal Pappalardo
General Manager
Ever since I purchased my vehicle here, they have been
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
When I had an issue recently with lug nuts and tires, they went over and above to resolve the issue. I highly recommend them for any service needs. They will meet any price for tires and also offer included tire rotations. .And, if you have a nail in your tire, they will fix it for free. Belal, the Service manager especially amazing.
For any sales questions, my sales Rep Scott goes over and above to meet any questions or needs that I may have.
The Ford app is great too for more savings with points towards future parts and service needs.
Calling you to offer free pickup and delivery for your service, priceless!!! It truly makes me feel special.
And when they were delivering my car back to me, the driver noticed a vibration when braking and suggested I have my rotors, checked, and sure enough, they needed to be replaced. How great is it that everyone in the company cares and is extremely knowledgeable.
Kathy Edwards
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by Kathy7605
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Kathy, thank you for the phenomenal 5-star review! We truly appreciate your continued trust since purchasing your vehicle with us. It’s amazing to hear that our after-purchase support, including The Works package, pricing on tires, and complimentary tire repairs and rotations, has made your ownership experience smooth and affordable. Belal will be thrilled to know his dedication made such a difference and Scott will love hearing that he continues to go above and beyond for all your sales questions and needs. We’re also glad you’re enjoying the FordPass app and the added savings it provides! Our free Pick-Up & Delivery service is designed to make life easier, and we’re happy you feel valued and cared for. And kudos to our delivery driver for spotting that brake vibration our team takes pride in paying attention to every detail to keep you safe on the road. Kathy, thank you again for sharing such a wonderful recommendation and for being part of the Gordie Boucher Ford of Kenosha family. We look forward to taking great care of you for many miles to come!
Sal Pappalardo
General Manager
They changed my appointment and got me in so I could turn
back around and make my trip this weekend
back around and make my trip this weekend
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by RLofgren0
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 29, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great 5-star review! We’re happy we could adjust your appointment and get you in quickly so you could stay on schedule for your trip this weekend. Flexibility and timely service are important and we’re glad we could help make everything work smoothly for you. Thanks again for choosing Gordie Boucher Ford of Kenosha. Safe travels, and we look forward to seeing you next time!
Sal Pappalardo
General Manager
The best experience I have had at any dealership I have
dealt with thus far
dealt with thus far
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by djfarinosi
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 29, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the incredible 5-star review! We’re honored to hear that this was the best experience you’ve had at any dealership so far! Delivering exceptional customer service and a smooth, stress-free visit is exactly what we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust and look forward to continuing to provide the best experience every time you’re here. Thank you for choosing us!
Sal Pappalardo
General Manager
Execrable customer service Would highly recommend this
dealership Keep up the great service thanks for the best service
dealership Keep up the great service thanks for the best service
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by bobaci
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 22, 2025 -
Gordie Boucher Ford of Kenosha responded
THANK YOU for the 5-STAR REVIEW! ⭐
We’re thrilled to hear that you received excellent service and truly appreciate your recommendation. Brianna and our entire team at Gordie Boucher Ford of Kenosha are committed to providing friendly, helpful, and customer focused support, and it’s great to know your experience reflected that. Thank you for the kind words and for choosing us we look forward to serving you again and continuing to deliver the best service every time you visit!
Sal Pappalardo
General Manager
Everything went great.
Tho there are many people who interact and communicate with me. Would prefer one person from beginning to end.
Tho there are many people who interact and communicate with me. Would prefer one person from beginning to end.
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by Pitzo5
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 19, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your feedback. We’re glad to hear that everything went great with Brianna she’ll be happy to know she made a positive impact on your visit. We also appreciate your note about having multiple people communicating with you throughout the process. We understand how important consistency is, and your preference for a single point of contact from start to finish is valuable feedback. We’ll review this internally to help streamline communication and make future visits even smoother. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to serving you again with an even better experience next time.
Sal Pappalardo
General Manager
Brianna was very effective, and I was kept informed of
every step. The free pick up and delivery will keep me coming back.
every step. The free pick up and delivery will keep me coming back.
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by FRANKHOLLESEN
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great review! We’re glad to hear that Brianna was effective and kept you informed every step of the way communication is a big priority for us. We’re also thrilled that you enjoyed our free Pick-Up & Delivery service. Convenience matters, and we’re happy to provide a service that keeps you coming back. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to assisting you again on your next visit!
Sal Pappalardo
General Manager
They all were very nice.
And they told me all the things that they did to my vehicle..I also like the idea of the video of the work being done on my vehicle..Thank you again f
And they told me all the things that they did to my vehicle..I also like the idea of the video of the work being done on my vehicle..Thank you again for your help,I really appreciate your help..I definitely will be telling my friends and family about the experience I had.Have an awesome day..
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by shadowcat6769
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful review! We’re so glad to hear that our team treated you kindly and took the time to explain everything that was done to your vehicle. The inspection video is a great way to provide transparency, and we’re happy to know you found it helpful. We truly appreciate your trust and your willingness to recommend us to friends and family means a lot. Thank you again for choosing Gordie Boucher Ford of Kenosha. Have an awesome day, and we look forward to seeing you next time!
Sal Pappalardo
General Manager
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