Brien Martin
Brien Martin at Suburban Ford of Waterford
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Brien Martin

Service Advisor

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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4.2
15 Reviews
4.2

15 Reviews

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15 Reviews of Brien Martin

March 20, 2024

Dealership Rating
Employee Rating

At first the service at this dealership was amazing. Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extreme More

by itsbeth76
Recommend Dealer
Yes
Mar 21, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. This is not reflective of the customer service we aim to provide so I apologize for the level of communication and for any inconvenience this has caused. We would like a chance to address your concerns directly and get your questions answered regarding the service you had. Please reach out at your convenience. Thank you, Rob Reid - Service Manager - rreid@suburbancollection.com

November 01, 2023

Dealership Rating
Employee Rating

They don't give loners on recalls, leaving you without a vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At More

by kenvanilla
Service Communication
Recommend Dealer
No
Nov 03, 2023

Suburban Ford of Waterford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to make this up to you. Please contact our manager at (248) 781-7700 so we can make your experience a positive one.

August 30, 2023

Dealership Rating
Employee Rating

Brien Martin has answered all of my questions and taken care that I understood what happened with my tire. He is an asset to your team. More

by penglen3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaren Bates , Not sure who worked on the car. Good job!

Sep 03, 2023

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with Brien! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 03, 2023

Suburban Ford of Waterford responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

August 19, 2023

Dealership Rating
Employee Rating

Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass More

by HIItsme
Recommend Dealer
No

Other Employees Tagged: Parker Sereno

Aug 23, 2023

Suburban Ford of Waterford responded

Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (877) 999-7121 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

August 10, 2023

Dealership Rating
Employee Rating

They have great service Everyone treats. You great They are very helpful Very efficient respectful More

by MIKEANDDONNAMCG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laurie Moses

Aug 14, 2023

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2023

Dealership Rating
Employee Rating

$800 for little to no communication, 3 weeks to bleed my breaks change master cylinder More

by Jamie.butler1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 02, 2023

Suburban Ford of Waterford responded

Mr. Butler, I regret to hear that you are displeased with your recent experience with us. I want to point out that your negative review does not point out the entire situation with your vehicle. Your vehicle was not here for 3 weeks just for a brake system bleed service. Your vehicle was brought in with numerous new brake parts that you installed consisting of aftermarket, failed and wrong parts. I understand you took this vehicle to a local shop to get fixed and they were unable to correct your braking issue. When we are diagnosing a vehicle that has a low brake pedal with multiple new parts it does take time to figure out. I understand your frustration about it taking 3 weeks to repair. Keep in mind that also includes wait time to order and receive parts. The vehicle left here fixed and road safe which is our top priority. Please feel free to reach out to me to discuss further as I want to ensure our customers leave here with a safe vehicle and are satisfied with our service. Michael Stoijadinov Fixed Operations Director 248-781-7801

May 13, 2023

Dealership Rating
Employee Rating

Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown More

by Lex Luthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Suburban Ford of Waterford responded

Hi Lex, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2023

Suburban Ford of Waterford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2023

Dealership Rating
Employee Rating

Took forever to get car back and overcharged on oil change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 05, 2023

Dealership Rating
Employee Rating

Very good treatment ! Explauned everything in detail for two Ford recalls. Called as soon as the work was finished. More

by mistermoe10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2023

Suburban Ford of Waterford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 28, 2023

Dealership Rating
Employee Rating

Brien in the service department did a great job of assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. More

by john.schiffeneder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

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