Britany Smith
Britany Smith at Audi Mechanicsburg at Sun Motor Cars

Britany Smith | Page 2

Audi Service Advisor Assistant

Audi Mechanicsburg at Sun Motor Cars

6671 Carlisle Pike
Mechanicsburg, PA 17050

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of Britany Smith

May 04, 2026

Dealership Rating
Employee Rating

Service advisor was good, but job wasn’t done right and still had the same issue. Had to pay so much just for the diagnosis for them to not even replace the hose that had a leak. Water pump and thermostat More

by arivari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Arivari, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 04, 2026

Dealership Rating
Employee Rating

The Audi Sun Motors staff have frequently impressed us in their friendliness and professional approach when dealing with us and our 2018 A4 Quattro for service. More

by rcf378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team has consistently impressed you with their professional approach and friendly service. At Audi Mechanicsburg at Sun Motor Cars, we take great pride in caring for your 2018 A4 Quattro as if it were our own. It’s wonderful to know that our staff's commitment to excellence has made a lasting impression on you. We truly appreciate your loyalty and look forward to seeing you at your next service visit!

April 15, 2026

Dealership Rating
Employee Rating

Britany Smith went the "extra mile" for me. She went above and beyond the normal procedures to make my experience wonderful and made me happy doing business with her and Sun Motors. More

by momscifi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 15, 2026

Audi Mechanicsburg at Sun Motor Cars responded

We’re thrilled Britany went above and beyond for your Audi Q7 service and made your experience so positive. Thank you for trusting us with your vehicle. We look forward to assisting you again.

April 14, 2026

Dealership Rating
Employee Rating

The service rep kept me informed as to what my card status was. even though this was the second time the car was in for the spoiler related issue, it was resolved this time. More

by rickstony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you for the 5-star rating. We’re glad Britany kept you updated on your Audi e-tron GT and that the spoiler concern was resolved this time. Let us know if we can assist you further.

April 14, 2026

Dealership Rating
Employee Rating

Top dealership with top People I recommend them to anybody we plan on trying to stick with them. Audi would come up with a nice looking car for a Q5 something really fancy More

by KIBBE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Audi Mechanicsburg at Sun Motor Cars responded

We appreciate your five-star recommendation and are glad you had a positive experience with our team. It’s great to hear you enjoyed the service on your Audi Q5, and we agree it’s a sophisticated model. We look forward to continuing to care for your vehicle.

April 06, 2026

Dealership Rating
Employee Rating

Very helpful, kind, and informative. My appointment was great, as I was informed of all pinpoints of my vehicle and customer service was excellent. More

by clouserrachel
Recommend Dealer
Yes

Other Employees Tagged: Britany Smith

Apr 06, 2026

Audi Mechanicsburg at Sun Motor Cars responded

We’re pleased that Britany and our team provided helpful, kind, and informative service during your Audi Q3 appointment. Thank you for sharing that you felt well informed and received excellent customer service.

March 30, 2026

Dealership Rating
Employee Rating

The staff was terrific! Jamie explained what my vehicle needed in a way I could understand and offered to complete the repair the same day or she could schedule an appt with More

by CMORNDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Audi Mechanicsburg at Sun Motor Cars responded

We’re delighted Jamie provided clear explanations for your Audi Q5 and offered same-day repairs or a loaner. It’s great the waiting area met your expectations and that your vehicle returned promptly and spotless. We look forward to supporting your Audi Q5 in the future.

March 30, 2026

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Employee Rating

Great dealership and greatest stuff, absolutely love it every time in there. Just 😍 love it. More

by dedicm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Audi Mechanicsburg at Sun Motor Cars responded

How wonderful to hear that each visit for your Audi A8 service leaves you delighted. We’re thrilled our team can make every experience enjoyable. Thank you for the five-star feedback and your continued support.

March 28, 2026

Dealership Rating
Employee Rating

Sun did a great job for me. I came in for routine maintenance but had a big problem- they took care of it and gave me a loaner car! I’m very appreciative!! More

by MESPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Staples

Mar 28, 2026

Audi Mechanicsburg at Sun Motor Cars responded

We’re happy we could address the unexpected issue during your Audi Q3 maintenance visit and provide a loaner car. Your appreciation means a lot and we look forward to helping you again.

March 26, 2026

Dealership Rating
Employee Rating

Friendly and professional staff. Explained the work that needed to be done and finished in a timely manner. More

by derekdprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Palmer

Mar 26, 2026

Audi Mechanicsburg at Sun Motor Cars responded

What a pleasure to hear that Britany and our team took the time to explain the work on your Audi Q7. We’re glad the service wrapped up without delay and met your expectations. Thank you for trusting us to keep your Q7 running smoothly.

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