Britney King | Page 9

Appreciate the effort to diagnose and resolve the vibration issue with my 2016 corvette z06. vibration issue with my 2016 corvette z06. More

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Scott Tatum has been an amazing salesman. Had a concern with the suburban that I was interested in that had me turn my nose up to it. However, Mr. Tatum came up with a solution that my husban Had a concern with the suburban that I was interested in that had me turn my nose up to it. However, Mr. Tatum came up with a solution that my husband and I were satisfied with. We made the purchase and he made as painless as possible. When we buy another vehicle we will be back to see Scott Tatum at Hendricks Chevrolet in Hoover, AL. More

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We took our Work van w/ attached Truckmount Carpet Cleaning equipment on it in for repair because backup camera quit working & it was unsafe for our technicians to drive. Britney knew we needed it bac Cleaning equipment on it in for repair because backup camera quit working & it was unsafe for our technicians to drive. Britney knew we needed it back quickly as we have a carpet cleaning business. Rather than getting it repaired she held it for 3 days while we lost over $1500 in jobs and refused to return my multiple calls. We got it back with no repairs done and the only explanation was that the guy who works on electrical has every Mon off, so we need to bring it back on a day when he is working. I guess she didn't know he has every Mon off when she told us it would be fixed on Mon. Total Waste of our time and GAS driving over there twice. DO NOT GO HERE For SERVICE. Britney has no respect for Loyal Chevy Customers who have purchased all our service vans from Chevrolet. And our personal vehicle as well. More

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Took my 2005 vette in for repair in November/December 2021.Pro charger belt was shredded and I was charged $500 to put on a $45 dollar belt.I picked up the vehicle and I didn't even make it to the I-459 2021.Pro charger belt was shredded and I was charged $500 to put on a $45 dollar belt.I picked up the vehicle and I didn't even make it to the I-459 on ramp and I noticed it was running hot, I turned around and returned the vehicle in which it was 30min quick fix something about purging the cooling system. Several days later I was back because the belt was shredding again,this time $1,200 bill to shim and then replace belt,that all but fixed the problem for another few days.I returned the vehicle and they give me another repair estimate of $500, I complained to the service manager about the money I've spent ($1700) and if they were going to continue charging me until they got it right,he eventually agreed that they would repair the vehicle for no extra charge.Several weeks went by and I contacted them about the progress,apparently no one contacted me to tell me that additional shimming was not the problem and I needed to order my own parts from vortex,they couldn't do it🤔.I ordered the part that the tech said I needed ($70) brought the part to the service dept and dropped it off,several days later I was notified that the part was not the right item,went down with the part info they emailed me and talked to him that's when he informed me that usually when they order that part a tensioner is usually included and that is what is needed.At that moment I realized they could have ordered the part themselves but had no intentions on doing so on their dime. I ordered the tensioner eventually the vehicle was repaired and was presented with a final bill of $500 in which they had to call around to verify if this was going to waved.This service department tried to charge me over $2200 for $500 dollar job if they would diagnosed and repaired it right the first time. I actually called several specialty shops and between $300-$400 was the quote to replace a belt and tensioner. More

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Excellent customer service. The employees really care! Everyone at the dealership was really helpful and nice showed great professionalism! Everyone at the dealership was really helpful and nice showed great professionalism! More

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Very easy going group of folks and I did get the service I needed. Greatly appreciated the speedy service and friendly environment I needed. Greatly appreciated the speedy service and friendly environment More

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My 5 stars are for Scott Tatum, sales and Britney, service! Thanks to you guys! service! Thanks to you guys! More

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Always enjoy my visits here. They have great staff with great attention to detail. Never disappointed. great attention to detail. Never disappointed. More

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Salesman Scott Thomas and finance man Alex were excellent. All around great experience. Needs to cut down negotiating time. Personally I enjoy it but not everyone does. excellent. All around great experience. Needs to cut down negotiating time. Personally I enjoy it but not everyone does. More

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When I pulled on the lot I knew exactly what I was there for, or so I thought. Just to test drive a truck and get a feel for if it’s really what I wanted. Tavarez listened to me and all of my crazy wants/ne for, or so I thought. Just to test drive a truck and get a feel for if it’s really what I wanted. Tavarez listened to me and all of my crazy wants/needs and headed to get the truck I asked to test drive. He asked me to meet him out front and when he pulled around, he wasn’t in the truck I asked to see. He had gone above and beyond to find me what I was looking for plus some! I am extremely pleased with my entire experience. I was so impressed with Tavarez and the staff, my husband and I went back the following day and leased a new Blazer! More

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