Brook Roshto

On their website they advertise one price for an oil change including tire rotation but if you go in they charge you the advertised price for the oil change only and an additional price for the tire rot change including tire rotation but if you go in they charge you the advertised price for the oil change only and an additional price for the tire rotation, but don’t tell you that until afterwards. And if you use one of their coupons from the mail, when you question the original charge, all they say is we have you an additional discount (but you had an additional coupon for that discount). Other wise they are very polite but just not reliable. More

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Great service overall! The staff was courteous. Repairs were made efficiently and quickly. I would definitely recommend them to family and friends! The staff was courteous. Repairs were made efficiently and quickly. I would definitely recommend them to family and friends! More

by Straightahead40 Verified Customer Verified Customer

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Your employees, namely Brook and Nick are exceptional. They both went above and beyond to try and help me, especially Nick. At the end of the day, I spent $2200 and feel like I did not even get CLOSE to They both went above and beyond to try and help me, especially Nick. At the end of the day, I spent $2200 and feel like I did not even get CLOSE to that as far as remedying my problem. So I left with a key fob they couldn’t program, and my stereo no longer worked. Explanation not sufficient for the stereo other than it would be “too expensive” just to put it back the way it was when I got there…it worked, now it doesn’t More

by pjbroussard Verified Customer Verified Customer

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Poor communication skills. Never call to update you on status of anything. When asked questions, the timeline of things that had “been done” changed constantly. Have zero under Never call to update you on status of anything. When asked questions, the timeline of things that had “been done” changed constantly. Have zero understanding of a customer being upset at a situation, and immediately think you’re upset at said person even when you clearly state you’re not mad at the person lol. Just really difficult to deal with. More

by erikambarrett93 Verified Customer Verified Customer

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Performance varies by departments. Rotated tires but didn’t check pressure. Billing dept very good Rotated tires but didn’t check pressure. Billing dept very good More

by SFINN10140 Verified Customer Verified Customer

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Brook excellent communications about what was being done to my truck and lonner vehicle. Very thorough. to my truck and lonner vehicle. Very thorough. More

by Tg9125 Verified Customer Verified Customer

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Great service! Friendly and I. Schedule . They communicated with me and my vehicle was ready and cost was under estimate. #Pleased Friendly and I. Schedule . They communicated with me and my vehicle was ready and cost was under estimate. #Pleased More

by Lil5rangers Verified Customer Verified Customer

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Helped promptly Questions answered and when not sure went and got answer. Explained problem found and solution and got answer. Explained problem found and solution More

by JOSEPHWOLKINSON Verified Customer Verified Customer

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Customer service worker was great and the service was fast. Brook was a great help and made feel comfortable. fast. Brook was a great help and made feel comfortable. More

by kirkjackson206 Verified Customer Verified Customer

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Was not happy with how long it took to repair my buick encore gx, turbo boost.module. should have had part in stock or expedited overnight encore gx, turbo boost.module. should have had part in stock or expedited overnight More

by dwcats5 Verified Customer Verified Customer

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