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Brook Roshto
63 Reviews
Dealership Experience
1 yr, 5 mos
Industry Experience
36 yrs, 6 mos
Languages Spoken
English
63 Reviews
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63 Reviews of Brook Roshto
September 12, 2026
While on a road trip, the fuel control module failed in my 2022 Tahoe stranding me on the side of the road. I shared this with the service representative, asking him to have the repair completed as soon as my 2022 Tahoe stranding me on the side of the road. I shared this with the service representative, asking him to have the repair completed as soon as possible. He had it done that morning so that I could continue my trip. Recognizing the urgency of my unique situation was so greatly appreciated. More
by Todd.Okray
Verified CustomerOther Employees Tagged: Brook Roshto
August 30, 2026
It took forever for my car to even be looked at. I was given a loaner vehicle that was too small for all of my work supplies to go in. And that rental car smelled of nothing but cigarette smoke. And I was given a loaner vehicle that was too small for all of my work supplies to go in. And that rental car smelled of nothing but cigarette smoke. And I just noticed yesterday that the exact same problem is happening right now as when I brought it in last time. I don't know what they did, but they obviously didn't fix it correctly or diagnose it correctly. I checked my outdoor cameras to see how long after the time I brought my car back to it starting leaking radiator fluid again. I got my vehicle back August 12 and on August 15. It started leaking radiator fluid again. I will be bringing my vehicle up there tomorrow morning and I'm not going to be a happy camper either. More
by kesmith77
August 04, 2026
On their website they advertise one price for an oil change including tire rotation but if you go in they charge you the advertised price for the oil change only and an additional price for the tire rot change including tire rotation but if you go in they charge you the advertised price for the oil change only and an additional price for the tire rotation, but don’t tell you that until afterwards. And if you use one of their coupons from the mail, when you question the original charge, all they say is we have you an additional discount (but you had an additional coupon for that discount). Other wise they are very polite but just not reliable. More
by timani
Other Employees Tagged: Ryan Drew, Shane Vines
July 23, 2026
Great service overall! The staff was courteous. Repairs were made efficiently and quickly. I would definitely recommend them to family and friends! The staff was courteous. Repairs were made efficiently and quickly. I would definitely recommend them to family and friends! More
by Straightahead40
July 01, 2026
Your employees, namely Brook and Nick are exceptional. They both went above and beyond to try and help me, especially Nick. At the end of the day, I spent $2200 and feel like I did not even get CLOSE to They both went above and beyond to try and help me, especially Nick. At the end of the day, I spent $2200 and feel like I did not even get CLOSE to that as far as remedying my problem. So I left with a key fob they couldn’t program, and my stereo no longer worked. Explanation not sufficient for the stereo other than it would be “too expensive” just to put it back the way it was when I got there…it worked, now it doesn’t More
by pjbroussard
Other Employees Tagged: Nick 5star
June 27, 2026
Poor communication skills. Never call to update you on status of anything. When asked questions, the timeline of things that had “been done” changed constantly. Have zero under Never call to update you on status of anything. When asked questions, the timeline of things that had “been done” changed constantly. Have zero understanding of a customer being upset at a situation, and immediately think you’re upset at said person even when you clearly state you’re not mad at the person lol. Just really difficult to deal with. More
by erikambarrett93
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