Brooke Bercegeay

September 17, 2025 --- not resolved. Called Lexus corporate today and the agent phoned Price Leblanc. He advised me that they are still waiting on the "Goodwill" claim. WHY AREN'T TH Called Lexus corporate today and the agent phoned Price Leblanc. He advised me that they are still waiting on the "Goodwill" claim. WHY AREN'T THEY RETURNING OUR CALLS? SERVICE VISIT Awful Service. ... I have a 2010 Lexus RX350 "I LOVE MY CAR" 133,000 miles. The air conditioner broke $2,700. When they replaced the air conditioner they did not punch a hole for the AC Water drain, and the water was dripping on the driver side of my car, I'm talking SOAKING WET. I didn't notice it because I drive with my shoes on. They broke my stereo and phone charger. The fix they said was PURCHASE a new one. When I press change disc it changes radio station. THEY WILL NOT MAKE THEIR WORK GOOD. I'm buying a genisus next month. due to bad service at PRICE LEBLANC. Less by mscreole1 Service Price Transparency Workmanship Service Time Service Communication Recommend Dealer No Employees Worked With VICTORIA SMITH - Report | Print Sep 18, 2025 - Price LeBlanc Lexus responded Thank you for sharing your experience and for your loyalty to your Lexus RX350. Your feedback about the air conditioning repair and the concerns with your stereo and charger helps us understand how we can better serve our guests. We appreciate you taking the time to provide these details, and we value your perspective. To further discuss your experience, please reach out to our Service Manager, Michael Hutchinson at (225) 408-2205 or email him at mhutchinson@leblancauto.com. Less More

Report | Print

This dealership has the most professional and nicest employees. They answer all of my questions as well as explain what I don’t understand. I would recommend them. employees. They answer all of my questions as well as explain what I don’t understand. I would recommend them. More

by madonnacomeaux Verified Customer Verified Customer

Report | Print

Loved the experience at price Leblanc Lexus. Scott Band….BEST SALESMAN EVER!!! Happy to be a part of the Lexus family. Scott Band….BEST SALESMAN EVER!!! Happy to be a part of the Lexus family. More

by mikkisantangelo Verified Customer Verified Customer

Report | Print

Went in for my first paid service on my new TX, all went well. No upsells. I had thought originally I was doing an oil change at 15,000. Not time yet. Recd tire rotation, car alignment seemed a little pr well. No upsells. I had thought originally I was doing an oil change at 15,000. Not time yet. Recd tire rotation, car alignment seemed a little premature for a car so new. I trust lexus, but I'm not going to be as vulnerable as I was with my gx and get all the fluff if I don't really have to have it. Got to watch the money in this crazy economy. More

by Bnrknight Verified Customer Verified Customer

Report | Print

Would recommend this dealership- they offer excellent service and they keep you informed every step of the way. service and they keep you informed every step of the way. More

by DRABENHORST Verified Customer Verified Customer

Report | Print

Everyone was great, on time, took care of our service call, would recommend all of them call, would recommend all of them More

by MKCATANZARO Verified Customer Verified Customer

Report | Print

Very helpful and friendly people. Made sure I was taken care of, and made the process easy and effortless Made sure I was taken care of, and made the process easy and effortless More

by PAYTEN DELACERDA Verified Customer Verified Customer

Report | Print

The Lexus dealership and service department always have the best customer service. They are always informative on what is going to take place and lets you know the cost. Number 1 in my opinion 😊 the best customer service. They are always informative on what is going to take place and lets you know the cost. Number 1 in my opinion 😊 More

by LISAKAYDELL Verified Customer Verified Customer

Report | Print

I just bought a new Lexus because of the service department. It is the absolute best service department anywhere. The people here have always thoroughly explained everything. They are honest and rel department. It is the absolute best service department anywhere. The people here have always thoroughly explained everything. They are honest and reliable. The best thing about the service department is the personal service I received. They care about your comfort and are attentive to your needs. From the moment you pull up at the service department, you are greeted with smiling faces. As a single woman, I can’t imagine not having them in my life. More

by Shirleyneaom Verified Customer Verified Customer

Report | Print

They got me in and out of dealership and kept me informed on progress of servicing. No sales pitch on service additions on progress of servicing. No sales pitch on service additions More

by kimsg0907 Verified Customer Verified Customer

Report | Print