Brooke Crutchfield
Brooke Crutchfield at Master Chevrolet Cadillac

Brooke Crutchfield | Page 4

Service Customer Care

Master Chevrolet Cadillac

3625 Richland Ave W
Aiken, SC 29801

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4.8
40 Reviews
4.8

40 Reviews

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40 Reviews of Brooke Crutchfield

May 17, 2026

Dealership Rating
Employee Rating

Kind and courteous. Always willing to help. Makes you feel at home with no pressure. More

by GURNEYWIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 16, 2026

Dealership Rating
Employee Rating

Amber had a 10 sec conversation with me when I arrived took my keys didn't ask about military discount didn't say anything other than oil change and tire rotation Based upon a cost increase of over$40 More

by johnsmillertime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 08, 2026

Dealership Rating
Employee Rating

Josh is the best. He helped me big time. The Hannah's are always so helpful. Keep up the good work and will see all of you next time!! More

by cbenton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Porsha Cox, Justin Hartley, Alyson Johns, Darin Moseley, Travis Toole

July 29, 2022

Dealership Rating
Employee Rating

Joe had done a great job. Now Not even a week and the abs and traction control light has come on and they want to charge me to check it out. Just make sure you drive and check More

by Mudslinger339
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Will Parrott , Joe Mills

Aug 01, 2022

Master Chevrolet Cadillac responded

We appreciate hearing about your recent visit. Our priority here at Master Chevrolet Cadillac is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | (803) 220-3594

September 20, 2021

Dealership Rating
Employee Rating

My new Colorado with less than 3000 miles has been here over a week and I cannot get anyone in the service department to call me back. There customers service is horrible. More

by Dcpagefarms20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Porsha Cox, Justin Hartley, Alyson Johns, Darin Moseley, Travis Toole, Von

Sep 21, 2021

Master Chevrolet Cadillac responded

We apologize for your frustration. It is my understanding that Charles, our service director, has made contact with you and is working on a resolution for your vehicle. Wayne Morgan Master Chevrolet Cadillac

July 03, 2019

Dealership Rating
Employee Rating

Very prompt only took a short time and explained alltheydid Everyone was very helpful I had to wait but it didn’t take long they Jane a clean and cool and inviting waiting room They answered all my questions. More

by PENNYP112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Stowe , Alyson Johns, Sorry don’t remember the guys in the garage butt they were all very helpful

Jul 05, 2019

Master Chevrolet Cadillac responded

Great! We appreciate your business! Wayne Morgan General Manager Master Chevrolet Cadillac

June 25, 2019

Dealership Rating
Employee Rating

As Promised I appreciate the courteous and professional attitude of our service department rep Travis in working our vehicle in for touch screen replacement. We More

by graham20678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Morgan , Vaughn Hester, Travis Toole

Jun 25, 2019

Master Chevrolet Cadillac responded

Mr. Graham, Thank you very much! We appreciate your kind words and are happy to help y'all in any way! Wayne Morgan General Manager Master Chevrolet Cadillac

June 19, 2019

Dealership Rating

Great place and convenient Excellent customer service!! I just wish they did complimentary car washes and vacs like some of the different car make dealerships do but, from my un More

by RSHERRELL96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Justin Hartley, Alyson Johns, Darin Moseley, Travis Toole

Jun 20, 2019

Master Chevrolet Cadillac responded

Thank you for your five star review! See you again soon! Wayne Morgan General Manager Master Chevrolet Cadillac

June 13, 2019

Dealership Rating
Employee Rating

Great service in a timely manner In for another routine service and as usual Master Chevrolet has me back on the road in no time. They make it easy on me and are always great with any More

by Jws357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darin Moseley

Jun 13, 2019

Master Chevrolet Cadillac responded

Thank you for this amazing review. We really appreciate your business. Best, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

June 01, 2019

Dealership Rating
Employee Rating

Excellance SERVICE CENTER WAS QUICK, EFFICIENT AND CLEAN. THE SERVICEMAN WAS POLITE, PROFESSIONAL AND INFORMATIVE. EACH VISIT HAS BEEN A WELCOMING EXPERIENCE. More

by ASTRA_1_3Lexie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hartley, Vaughn Hester, Travis Toole

Jun 03, 2019

Master Chevrolet Cadillac responded

We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Master Chevrolet Cadillac for your vehicle needs. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 803-649-6236"

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