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Brooke Hartley

Overview Reviews (18) Inventory (172)

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Brooke Hartley

Honda Service Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6

18 Reviews

Overview Reviews (18) Inventory (172)

4.6

18 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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18 Reviews of Brooke Hartley

June 10, 2025

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Went in for my 1st oil chg on my 10 mth old ‘25 H CRV(plain Jane!) , tire rotation, wiper issue, and radio prob! Saw my former salesman Issa who showed me the same veh and color while I was waiting o CRV(plain Jane!) , tire rotation, wiper issue, and radio prob! Saw my former salesman Issa who showed me the same veh and color while I was waiting only this ‘25 had all the “bells and whistles”. But the price was not good at thus time for me. 30 mins kater , finance guy comes by with new #’s and I took it! Problem a week later-7, SEVEN HARD INQUIRES !! Was this necessary!! A mgr who called to xx on mee is looking into this matter! More

by wendy.rn

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ryan Campbell, Matthew Mackay, Jayden Lopez, Issa Bendeck

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Jun 10, 2025 -

Regal Honda responded

Wendy, thank you for sharing your experience with us at Regal Honda. We're glad to hear that Issa and our finance team were able to assist, but we're sorry about the hard inquiries issue. It's great that a manager is already looking into it—please feel free to reach out if there's anything else we can do!

June 07, 2025

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My service advisor was very informative and helpful. The sales team was aggressive with their sales tactics and misleading about my options. The sales team was aggressive with their sales tactics and misleading about my options. More

by nicholas.stelly808

Verified Customer

Recommend Dealer

Other Employees Tagged: Brooke Hartley

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Jun 09, 2025 -

Regal Honda responded

I'm sorry to hear about your experience with the vehicle purchase. lease reach out directly if you'd like us to look into this further or discuss any unresolved issues. Thank you, Cris Aviso - General Sales Manager - 863-333-0518

June 04, 2025

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1st time at this location, not much to say. Always been to Winter Haven dealer. Always been to Winter Haven dealer. More

by elizabethortiz106

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leo Garcia

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Jun 04, 2025 -

Regal Honda responded

We hope to see you again!

May 02, 2025

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Fantastic Job. .from Sales to management very happy Took care of us and every way we’ve bend them multiple dealerships searching and vehicle is number one thank you .from Sales to management very happy Took care of us and every way we’ve bend them multiple dealerships searching and vehicle is number one thank you More

by v.duvall

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Shalymov Isaac, Leo Garcia, Nick Simpson, Matt Hay, Johnny Mullins, Baylis Gatlin

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May 04, 2025 -

Regal Honda responded

We're delighted to hear that our team at Regal Honda provided you with a top-notch experience! Thank you for choosing us and sharing your positive feedback. Enjoy your new vehicle!

April 29, 2025

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Employee Rating

It was time for my oil change and they took care of it as always. always. More

by jg

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brooke Hartley

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Apr 30, 2025 -

Regal Honda responded

We're glad we could take care of your oil change was great at Regal Honda! We look forward to serving you again! Safe travels!

April 29, 2025

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Went in for routine maintenance Brooke was my advisor and was given great service Brooke kept me updated while my car was being serviced. Will definitely come back was given great service Brooke kept me updated while my car was being serviced. Will definitely come back More

by noeljarquin

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brooke Hartley

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Apr 30, 2025 -

Regal Honda responded

Hi Noel! We're delighted to hear that Brooke provided you with excellent service during your visit to Regal Honda. Thank you for choosing us for your routine maintenance, and we look forward to seeing you again!

April 29, 2025

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by noeljarquin

Recommend Dealer

Yes

Other Employees Tagged: Brooke Hartley

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Apr 30, 2025 -

Regal Honda responded

Hi Noel! We're delighted to hear that Brooke provided you with excellent service during your visit at Regal Honda. Thank you for choosing us for your routine maintenance, and we look forward to seeing you again!

April 18, 2025

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Im proud of Manni Goublet for doing such a good time with the dealership in the short time he has worked there! the dealership in the short time he has worked there! More

by ambell2020

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Emmanual "Manny" Goulet, Leo Garcia , Manni goulet five stars !

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Apr 21, 2025 -

Regal Honda responded

Ambell, we're delighted to hear that Manni provided you with a positive experience at Regal Honda! Thank you for recognizing his efforts and sharing your experience with us! Safe travels!

April 10, 2025

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Best service I have ever had at a dealership. Polite, efficient and a great job. Polite, efficient and a great job. More

by sajewskis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2025 -

Regal Honda responded

Thank you for the wonderful feedback! Our Regal Honda team appreciates your support and looks forward to serving you again in the future!

April 04, 2025

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I had an appointment set up. I brought my car in, two hours later they called and said the part was not in and they couldn't repair it. I brought my car in, two hours later they called and said the part was not in and they couldn't repair it. More

by Justinechicago

Verified Customer

Recommend Dealer

Other Employees Tagged: Brooke Hartley

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Apr 04, 2025 -

Regal Honda responded

Thank you for your feedback, and I sincerely apologize for the inconvenience caused. We understand how frustrating it can be when plans don't go as expected. Please reach out to Rachael Folds Parts Manager 863-333-4664 so we can look in to this matter or send me your information and we will contact you.

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