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Brooke Hartley

Overview Reviews (14) Inventory (257)

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Brooke Hartley

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Brooke Hartley

Honda Service Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.8

14 Reviews

Overview Reviews (14) Inventory (257)

4.8

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of Brooke Hartley

April 29, 2025

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Went in for routine maintenance Brooke was my advisor and was given great service Brooke kept me updated while my car was being serviced. Will definitely come back was given great service Brooke kept me updated while my car was being serviced. Will definitely come back More

by noeljarquin

Recommend Dealer

Yes

Other Employees Tagged: Brooke Hartley

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Apr 30, 2025 -

Regal Honda responded

Hi Noel! We're delighted to hear that Brooke provided you with excellent service during your visit to Regal Honda. Thank you for choosing us for your routine maintenance, and we look forward to seeing you again!

April 29, 2025

Dealership Rating

Employee Rating

by noeljarquin

Recommend Dealer

Yes

Other Employees Tagged: Brooke Hartley

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Apr 30, 2025 -

Regal Honda responded

Hi Noel! We're delighted to hear that Brooke provided you with excellent service during your visit at Regal Honda. Thank you for choosing us for your routine maintenance, and we look forward to seeing you again!

April 29, 2025

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It was time for my oil change and they took care of it as always. always. More

by jg

Recommend Dealer

Yes

Other Employees Tagged: Brooke Hartley

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Apr 30, 2025 -

Regal Honda responded

We're glad we could take care of your oil change was great at Regal Honda! We look forward to serving you again! Safe travels!

April 18, 2025

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Im proud of Manni Goublet for doing such a good time with the dealership in the short time he has worked there! the dealership in the short time he has worked there! More

by ambell2020

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Emmanual "Manny" Goulet, Leo Garcia , Manni goulet five stars !

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Apr 21, 2025 -

Regal Honda responded

Ambell, we're delighted to hear that Manni provided you with a positive experience at Regal Honda! Thank you for recognizing his efforts and sharing your experience with us! Safe travels!

April 10, 2025

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Best service I have ever had at a dealership. Polite, efficient and a great job. Polite, efficient and a great job. More

by sajewskis

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 11, 2025 -

Regal Honda responded

Thank you for the wonderful feedback! Our Regal Honda team appreciates your support and looks forward to serving you again in the future!

April 04, 2025

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I had an appointment set up. I brought my car in, two hours later they called and said the part was not in and they couldn't repair it. I brought my car in, two hours later they called and said the part was not in and they couldn't repair it. More

by Justinechicago

Recommend Dealer

Other Employees Tagged: Brooke Hartley

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Apr 04, 2025 -

Regal Honda responded

Thank you for your feedback, and I sincerely apologize for the inconvenience caused. We understand how frustrating it can be when plans don't go as expected. Please reach out to Rachael Folds Parts Manager 863-333-4664 so we can look in to this matter or send me your information and we will contact you.

March 14, 2025

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This dealership is unorganized and has terrible communication with their customers. Never answer the phones at the service dept. Very unaccomindating to warranty holders. It's like pulling teeth to communication with their customers. Never answer the phones at the service dept. Very unaccomindating to warranty holders. It's like pulling teeth to get work done within warranty. Brook Harley is the only service advisor to not give me a run around about my vehicle and was straight forward with me about everything to expect. I appreciate her honesty. More

by Lilly_Barbour

Verified Customer

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Mar 17, 2025 -

Regal Honda responded

Lilly, I'm sorry to hear about the communication issues you've experienced. It's great to know that Brook was able to assist you effectively, and we'll certainly pass along your kind words. We appreciate your feedback and are committed to improving our service for all customers. If there's anything else we can do for you, please reach out at any time. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

March 12, 2025

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Received excellent correspondence from Brook and kept me updated on the status of my Ridgeline! me updated on the status of my Ridgeline! More

by draftace55

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

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Mar 13, 2025 -

Regal Honda responded

Thank you for trusting the Regal Honda team with your Ridgeline! We're happy to hear Brooke helped make your experience a smooth one and we hope you won't hesitate to reach out if we can be of service again in the future!

March 11, 2025

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Much better environment than Brandon Honda. Would reccomend to friends, family, and neighbors. Thanks Regal Honda. Would reccomend to friends, family, and neighbors. Thanks Regal Honda. More

by mmarlatt0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Shalymov Isaac, Leo Garcia, Nick Simpson , Megan Barnes, Austin Blomeley, Kelsey Johnson

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Mar 12, 2025 -

Regal Honda responded

We're delighted to hear you had a positive experience at Regal Honda and appreciate your recommendation! Thank you for choosing us!

February 12, 2025

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Employee Rating

she was courteous and informative. kept me updated on the status of my car. awesome kept me updated on the status of my car. awesome More

by winniej42

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Feb 13, 2025 -

Regal Honda responded

We really appreciate you taking the time to leave Regal Honda this awesome review, Winnie! Thank you!

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