Brooks Collins | Page 3

Phenomenal purchasing experience - I really appreciate Jay's knowledge and partnership. Could not have gone any smoother... Jay's knowledge and partnership. Could not have gone any smoother... More

by william.matulka Verified Customer Verified Customer

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Robert is the consummate salesperson who understands his customer and the car they desire. He will accommodate them and deliver an exceptional customer experience. BMW of West Chester is the dealer for y customer and the car they desire. He will accommodate them and deliver an exceptional customer experience. BMW of West Chester is the dealer for your BMW needs. More

by MIchaelH Verified Customer Verified Customer

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The dealership was clean, well laid out, nice customer amenities bright, and decorated beautifully for Xmas. As an out of state, buyer, I appreciated the assistance provided by Ralph Nofsinger including amenities bright, and decorated beautifully for Xmas. As an out of state, buyer, I appreciated the assistance provided by Ralph Nofsinger including additional photos, vehicle checks, and pickup at the train station. The day I arrived, I was greeted well, given time to unwind, and shown the vehicle in very clean condition despite the snowy weather. He had prepped well for my arrival. What really impressed me was there was no pushy or rushed sales tactics. Ralph is very pleasant and genuine person who I would not hesitate to use again. He is a star salesman. In fact I was told the vehicle could be returned if I did not like it after taking it home. No other dealer offered that. The vehicle met my expectations and it's a keeper. Umm very satisfied with the pricing, warranty, detailing, and information given with the vehicle. Books Collins is a super nice finance manager that made sure the numbers and customer transaction needs were met. He made the closing process simple and easy, provided options, but never pushed them. Overall I felt this was a very honest and easy dealership experience. I can recommend them strongly. I normally don't buy from dealers as in my home area which is out of state it is a really bad experience. More

by TS- Out of State Buyer Verified Customer Verified Customer

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Working with Robert was comfortable and his knowledge and experience was evident throughout the process. experience was evident throughout the process. More

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BMW of West Chester delivered the perfect buying experience! From the greeting, to the presentation of the car, to explaining the car, the entire process was perfect. By far the best experience I ha experience! From the greeting, to the presentation of the car, to explaining the car, the entire process was perfect. By far the best experience I have had purchasing a vehicle! Justice and Brooks were phenomenal! More

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Kyle was extremely helpful through the buying experience. This had to be the most pleasant experience we have ever had in purchasing a new car. The car is a dream. This had to be the most pleasant experience we have ever had in purchasing a new car. The car is a dream. More

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Been working with this dealer for 15 years, and they continue to deliver awesome service. continue to deliver awesome service. More

by jtholdenjd Verified Customer Verified Customer

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Such a great experience. John was very friendly, knowledgeable, and professional. The entire process was smooth and transparent. I will definitely recommend him to my friends John was very friendly, knowledgeable, and professional. The entire process was smooth and transparent. I will definitely recommend him to my friends and family. More

by blueclie Verified Customer Verified Customer

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Jay Miller is great, and the main reason I keep going back to Otto’s. I believe this is my 4th BMW. Every purchase has been a great experience. Jay is an expert on BMWs and he’s always quick to answer an back to Otto’s. I believe this is my 4th BMW. Every purchase has been a great experience. Jay is an expert on BMWs and he’s always quick to answer any questions, or address any concerns. More

by domdnyc Verified Customer Verified Customer

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Pete was very helpful in helping me pick out my new MINI. I am so glad I met Pete first in my vehicle shopping experience, as his knowledge and comments on specs on my old vehicle versus a used and a new MI I am so glad I met Pete first in my vehicle shopping experience, as his knowledge and comments on specs on my old vehicle versus a used and a new MINI made my choice obvious. Pete spent a lot of time with me, and was very kind and patient with this stressed shopper. Pete has also followed up to make sure everything is going well and answer any questions. Brooks also spent a lot of time explaining options for maintenance and other packages, also very patient and friendly. Brooks also gave me lots of good advice for businesses and services nearby (I recently moved to the area). More

by margeus Verified Customer Verified Customer

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