Bruce Carrick | Page 22

Outstanding customer service I bought a new Mazda at Russ Darrow three years ago, and have returned periodically for routine maintenance since then. I usually don't leave reviews, I bought a new Mazda at Russ Darrow three years ago, and have returned periodically for routine maintenance since then. I usually don't leave reviews, but I feel compelled to share how wonderful their customer service continues to be. I feel like a valued customer, and I never have to worry about the quality of their services or unfair pricing. They also have a great waiting area with free WiFi, TV, snacks, and drinks. More

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Very good experience. My 08 Mazda 6 was in for 3 recall issues. Communication was very good. Bruce, my service advisor was professional and great to work with. The work was My 08 Mazda 6 was in for 3 recall issues. Communication was very good. Bruce, my service advisor was professional and great to work with. The work was completed as scheduled. More

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Great Service Experience The dealership was extremely accommodating and friendly. They did a great job and answered all my concerns. They also did a great job cleaning my car The dealership was extremely accommodating and friendly. They did a great job and answered all my concerns. They also did a great job cleaning my car. More

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Always great service Bruce in Service is great to work with. Very straightforward and professional and easy to get along with. Lucas the tech does a great job keeping my c Bruce in Service is great to work with. Very straightforward and professional and easy to get along with. Lucas the tech does a great job keeping my car in tip-top shape. They didn’t have a certain tool to complete an out of the ordinary repair and rather than telling me to go somewhere else, they are getting the tool just to repair my car! Top notch service at a fair price...Highly recommended!! More

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Great Service This place never ceases to amaze me. The service department is outstanding quick attentive and most of all honest. Bruce the service mgr. Is awesome. This place never ceases to amaze me. The service department is outstanding quick attentive and most of all honest. Bruce the service mgr. Is awesome. More

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Always satisfied I visit this location for all my vehicle needs. I would highly recommend this location. I always go to the Russ Darrow Mazda for my services. Everyone I visit this location for all my vehicle needs. I would highly recommend this location. I always go to the Russ Darrow Mazda for my services. Everyone is always friendly and accommodating. They provide a shuttle service if they work for an extended period of time on your vehicle. Bruce typically helps check me in and notifying me of anything my car needs, and Edward has provided me with the shuttle service a few times. They both are awesome. Keep up the great work :) The woman that checked me out today (I did not get her name) was extremely nice as well. Always a pleasure working with Russ Darrow Mazda! Zoom zoom. More

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Great service Bruce is by far the best service representative I’ve ever worked with, honest, reliable and keeps your wait time to a minimum, only place I will take Bruce is by far the best service representative I’ve ever worked with, honest, reliable and keeps your wait time to a minimum, only place I will take my car More

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Great first experience Took my out-of-state daughter's car in for an emergency repair. Was greeted with very friendly service tech and more importantly very honest. I have n Took my out-of-state daughter's car in for an emergency repair. Was greeted with very friendly service tech and more importantly very honest. I have not seen this level of customer service at other dealerships. Keep up the good work. Not only did I appreciate the prompt service on the vehicle I also very much appreciated the ride to and from my house while the work was being done More

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Excellent repair service Front brakes started grinding over the weekend. Checked online and service appointments were booked out two weeks. Called Monday morning and service Front brakes started grinding over the weekend. Checked online and service appointments were booked out two weeks. Called Monday morning and service advisor told me to bring it in. Dropped it off around 8:00 and they give me a ride home. The driver received phone call from the service advisor who told me estimated price and I approved. Got home and received phone call around 11:00 that it was ready. More

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Highly Recommended Bruce and Edward were incredibly hospitable and helpful from the moment I set foot in the dealership until I was driving away with a well-serviced veh Bruce and Edward were incredibly hospitable and helpful from the moment I set foot in the dealership until I was driving away with a well-serviced vehicle. If the rest of the staff at this dealership is anything like Bruce and Edward, then they are stellar people to work with. More

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