Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick | Page 9

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
241 Reviews

Industry Experience

25 yrs, 2 mos

4.8

241 Reviews

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241 Reviews of Bruce Carrick

June 07, 2025

Dealership Rating
Employee Rating

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee More

by SARAH.R.EBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jalen Moore, Dylan Rueth, Nick Mudd, Miguel Mazaba, Zoe DeRose , Kirsten Jones, Karrar Musa, Gwen Moore

Jun 07, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Service was good. No issues. Bruce was nice and up front with me. I would recommend More

by STEFFENT01850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Quick and personable service. They didn’t try selling me anything I didn’t eat. More

by KAUFMANNBRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Very pleasant experience, she always is welcoming and courteous. Oil change was quick and it s always great coming to your dealership More

by BDA.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

Jun 02, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 28, 2025

Dealership Rating
Employee Rating

I like Russ Darrell Mazda there service is always great and very accommodating. Would always go back. More

by HDORENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Zoe DeRose , Kirsten Jones, DONTARIO PALMER

May 28, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

Dealership Rating
Employee Rating

Extremely pleasant and friendly team ya'll got there. . waiting area comfortable. Kept me informed every stepp of the way and also prepared me for next steps for my next service check. Appreciate all the More

by Tracy Fukunaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

May 25, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

Dealership Rating
Employee Rating

Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! More

by justbowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Zoe DeRose , Kirsten Jones, DONTARIO PALMER

May 25, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

Dealership Rating
Employee Rating

I would NOT recommend Russ Darrow Mazda to anyone! Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experi More

by Na
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Karrar Musa

May 26, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

Dealership Rating
Employee Rating

She did an excellent job and taking care of the car having a service and checking in on me More

by RITALUCKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba , Kirsten Jones

May 23, 2025

Russ Darrow Metro Mazda responded

Rita, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

Dealership Rating
Employee Rating

Okay The salesman did an excellent job in helping me find the vehicle that I wanted More

by KNOXJOHN600
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

May 21, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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