Bruce Gracik | Page 3

The lack of competence here is astonishing. I have given them dozens of opportunities and every time it leads to disappointment. They have damaged my vehicles and not said anything until I I have given them dozens of opportunities and every time it leads to disappointment. They have damaged my vehicles and not said anything until I notice it and point it out. I have the owner on video stating how unsafe my previous brand new truck was and then put me back in it two days later without fixing a thing. I will add i brought it in that same morning with my whole family in the truck and their service advisor Kens response before having the owner, Todd Schuiteman- who you will hear in the video,ride with me- "you didn't buy that truck here, there isn't anything we can do for you" I will add not for sympathy but just so you can understand how little they care about their customers this was all going on while I was receiving chemo treatments for cancer. At one of the most stressful points in my life they truly made it worse trying to get this brand new truck fixed. It was in there over a dozen times for the same issue. When went to have the vehicle lemon lawed they fought it every step of the way and continued to tell FCA the vehicle was fine. I almost forgot they tried to void the warranty on the air suspension of the truck because they said it was overloaded and the compressor burned up. Only because I refused to accept that did they actually do their job and realized the system was never charged from the factory. This truck was only a few months old at this point. They installed the steering gear wrong on my charger. The last time the charger was in there they said the main wiring harness was bad and that it was discontinued. The harness was in fact not bad and only a pig tail connector needed to be replaced and was available through FCA. Now on to my latest visit in which the drive line has a significant vibration and carrier bearing chatter. They refuse to warranty it and say there is nothing wrong even though it is very obvious that it is a problem. Even with video of the driveshaft and carrier chattering I was still told no there is nothing wrong with the vehicle. I could add 50 more stories of their failures as a dealership all the way back to 2010 when they put a motor in my 09 charger and 3 miles down the road had puked out all of the oil because they reused a parts. The dishonest nature of this business is deeply concerning. I have extended Mopar warranties on every vehicle I have owned and all of these items should be covered under that extended maxcare warranty. Please see some of the pictures and videos below of their handy work. More

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Service was great and every one friendly. It’s to bad you require 15 words, I almost didn’t fill this out because of that. It’s to bad you require 15 words, I almost didn’t fill this out because of that. More

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I was able to get my car right in for service. The service was prompt so my wait was short. The service was prompt so my wait was short. More

by HILLSTL Verified Customer Verified Customer

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Rotated tires but didn't make sure they were balanced so I had to go back I had to go back More

by CULLENFARMS Verified Customer Verified Customer

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Just the fact you got me back on the road so quickly with an unscheduled service was really appreciated. an unscheduled service was really appreciated. More

by BOBALIGHIRE1 Verified Customer Verified Customer

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Very friendly staff! Very informative when talking with the clients. The bigbreason I keep coming back again and again. Very informative when talking with the clients. The bigbreason I keep coming back again and again. More

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Just looking a oil change again - getting a quick lube service is easy to get done (except the roads local in Fremont were BAD, and loads from Stanwood were also VERY BAD road conditions, and closed roads service is easy to get done (except the roads local in Fremont were BAD, and loads from Stanwood were also VERY BAD road conditions, and closed roads...). More

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They were able to get me in quickly and I had my truck back within a couple of days!! Very happy with the work! back within a couple of days!! Very happy with the work! More

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This is the greatest dealership I have ever worked with. The service dept is terrific and very knowledgable and work to understand any issue in order to be able to satisfactorily complete the job. I only w The service dept is terrific and very knowledgable and work to understand any issue in order to be able to satisfactorily complete the job. I only wish the engineers had as much concern and the necessary knowledge to design and manufacture equip that would stay working and the quality that the older autos had. You cant improve on that that worked well. The milage I get on my newer truck is no better that I got on my older one that I could work on myself and I got better power and performance as well. My saying on new trucks and farm equip I’m glad they have four wheel drive because the power is worse in two wheel than in my older two wheel drives so they need four wheel to equal my older two wheel drives. More

by KENNDEB014 Verified Customer Verified Customer

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Took excellent care of my 85 year old mother. Very impressed to have such service these days. Thank you to the whole team. Very impressed to have such service these days. Thank you to the whole team. More

by BILLSORENSENJR Verified Customer Verified Customer

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