Bruce Phelps

Outstanding This purchase experience was outstanding!!! The staff was easy to work with, friendly and courteous. We will be coming here to purchase for our five G This purchase experience was outstanding!!! The staff was easy to work with, friendly and courteous. We will be coming here to purchase for our five Grandchildren. More

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The whole experience was awesome. Everyone was friendly and made the buying process smooth with no pressure. I would recommend this dealership to anyone. Thanks and made the buying process smooth with no pressure. I would recommend this dealership to anyone. Thanks More

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I really liked dealing with this dealership. My experiences with Chevrolet dealerships in the past were NOT pleasant. We were often told lies and bait and switch tactics. I liked how this dealers experiences with Chevrolet dealerships in the past were NOT pleasant. We were often told lies and bait and switch tactics. I liked how this dealership gave a price and did not try to change it or add additional fees to the price last minute. More

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Salesman Great. Dealing with Finance department was not good. I was very disappointed in how I was treated as a customer. The finance manager was not prepared when he called me. "I was told I was to call good. I was very disappointed in how I was treated as a customer. The finance manager was not prepared when he called me. "I was told I was to call you", were his first words and it went downhill from there. I was to have received a call the day before, but since I did not receive the call to tell me of the available financing (expecting good rates with my credit), I called my salesperson, who then asked the finance manager to call me. I then proceeded to tell the finance manager that I was expecting finance information. He only gave me the 2 normal rates. When I asked if that was all, he asked me what I had in mind. Really?? My expectation was that I would be given the best interest rates possible. Was the expectation not correct as a customer? I told him the interest rate that I had quickly looked at on the internet and the response I got was, "I think the bank will match that. I will call them now and if you don't hear back from me, just assume that is what you can get". Really?? In other words, if a customer is to get financing through the dealership, customer beware that they do not have your best interest and service in mind. That is the message I got. Needless to say that I was pretty angry with the customer service/relation with the finance manager and obviously decided that financing would not occur through Molle since I was doing all of the leg-work on interest rates myself. To further add insult to this customer relationship, this same person was the person we dealt with when coming in to purchase the vehicle. When he was introduced to us, he was told he had talked to me on the phone. His response, "I am glad we talked". Really?? He said that, but didn't remember our conversation until a minute later, when you could see the light bulb come on in his mind. The whole experience in the office with him was a cold and impersonal as it was on the phone. He never offered to shake our hands and was very distant, which is probably for the best as it would not have been sincere. At least there was no pretence there. The reason it has taken a couple of weeks to write this review is because I wanted to have time to reflect and make this a "good review" of the events and not be clouded by anger. While this email is under my husband's email, I am the one that dealt with the finance aspect. I do want to say that I do not feel that the finance manager dealt with me this way because I was female. Even in my husband's presence in the office, he did not extend any customer relations to him either. What I hope comes from this, is that someone will determine if this is just the finance manager's nature or if maybe he is overwhelmed by his job and needs relief so that he can provide more cordial and better customer service. This review is written so that the company can help to make the finance aspect for the customer more satisfying. Thanks for reading this. This was meant to be helpful and not hurtful. Marla Childers More

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In all the years we have purchased cars, this is truely the best experience we have had. There was no hassel, no stress, and we got a vehicle we could afford with the details we wanted. Bruce is a true pr the best experience we have had. There was no hassel, no stress, and we got a vehicle we could afford with the details we wanted. Bruce is a true professional without all the high pressure push many dealers have given us. We gave him what we were looking for and he brought the car that fit our needs. Then he took the time to show us everything about the car and when we drove it gave us tips about the functionality of the car. When it came to pricing he didn't argue, but worked out a price we could afford - again without making us feel we were "killing him" as other salesmen have said. Then, he filled out the paperwork and sealed the deal. He had the car cleaned and filled with gas. Then showed us the service department, introduced us to various individuals at the dealership, then took a very long time in setting up our on star service, setting the radio, and just making sure the car was set and ready for full use. We really appreciated his care and concern about making sure we understood all the workings of the car and it had made it easy for us to enjoy. My husband has been a dodge man for a long time, but when he gets his next truck, he is going to Bruce at Molle in Blue Springs. It is amazing to us that this level of customer service is even available in this finanical climate. More

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I have done business with Molle Chevrolet for 15 years and will cotinue to in the future. All of the associates I talked to were knowledgeable and very freindly. I honestly did not plan on purchasing a ve and will cotinue to in the future. All of the associates I talked to were knowledgeable and very freindly. I honestly did not plan on purchasing a vehicle on the day I did, but the price and payment fit perfect in to my budget. I give all the cedit to Bruce for making my purchase exciting. I LOVE MY TRUCK!!! More

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