"Saban is great I could not have had a better salesman..."
Saban is great I could not have had a better salesman this is my 2nd purchase with Saban as my salesman, When decided to purchase I reached out directly to him and he was going to be out for a couple of weeks I waited for his return to work to make a purchase and I love my new 2021 Santa Fe. Thanks Saban you ROCK!
"Service department is unavailable and non-responsive...."
Service department is unavailable and non-responsive. Calling and leaving messages for three weeks with not one returned call! Now the check oil light is on.
"Great experience and great car"
I have enjoyed doing business with this dealership. Some great quality staff and management that really knows their work and take their business very serious.
"Service techs are very unreliable and incomplete"
I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are both exceptional.
While I don't really expect the same level of service at a Hyundai dealership that I get at a Porsche dealership, I do expect a basic level of service that was lacking at Jim Ellis Hyundai, and I definitely expect honesty and accuracy from the service techs and advisors.
I recently bought a used Hyundai for my teenage daughter who just got her driver's license. I took it to Jim Ellis for some basic repairs. The service tech and advisor both signed off on the "Hyundai Assurance Car Care" service review showing that they checked/reviewed multiple inspection items, when in fact, they hadn't even looked at them at all. For example, even though all 4 tires had a tread depth of between 4 and 5 mm, they checked off the 8 mm box on all of them. They also checked off that the spare tire pressure was set to spec, when it was off by over 20 psi. There were other minor items as well that weren't checked, even though the inspection sheet noted that they were.
I brought the car back a couple of weeks later for 4 additional items to be repaired. When I came back 2 days later to pick it up, they gave me the invoice with the details showing that all the work was done correctly. Luckily, I checked everything before I left because literally half of the items (2 of the 4) were exactly the same as when I brought the car in for service; they weren't repaired at all. When I pointed this out to the service advisor, he didn't apologize; he just blamed the tech, who he then had fix the items while I waited.
Also, the service advisor was extremely unresponsive while my car was at the dealership. He ignored several of my texts over two days when I asked about the repair status and price.
That level of service is inexcusable even for a shoddy used car dealer, much less a new car dealer with a large service department.
I'll continue to bring my other cars to Jim Ellis Porsche and Audi, but NEVER again to Jim Ellis Hyundai.
UPDATE: After I posted the review above, I was contacted by Russ Oliveri, the Service Director at Jim Ellis Hyundai. Russ was extremely professional. He apologized, didn't make any excuses, and asked me what he could do to make things right. He committed to crediting me for future service, which I thought was very fair.
"Gerald Williams Was a great sales man he knew exactly..."
Gerald Williams Was a great sales man he knew exactly what I was looking for .. he made everything very easy for me and got me in and out very fast I recommend him highly
"Billy Jung & Bruce Vernon (10/10)"
Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast.
I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure.
Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do?
Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018.
I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D
The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always!
- Marshall Rhodes
These ladies and gentlemen were so very helpful and understanding. Very fast work from the service department! I would definitely recommend him Ellis Hyundai to anyone and everyone!
Other Employees Tagged:
"Top Notch Service"
No one but Jim Ellis Hyundai has serviced my Genesis Coupe. Bruce Vernon is one of the main reasons. He is attentive, thorough and welcomes his customers with a lot of enthusiasm. Bruce brings me to Jim Ellis for service even though I live over an hour away, because when I take it to him I know it will be done right.
The work done at JEH is always done completely with no disappointments or need to take the car back for incomplete or work done incorrectly. 👍
"Excellent Service Repair after being at another Dealership"
- John DeYonker
I had my CPO 2015 Genesis at another dealership (where I purchased) to try to fix my sunroof that was making all kinds of noises. The other dealer could not or would not fix and said I had to get Hyundai involved. Hyundai couldn't get the other dealer to call me back so they set up an appointment at Jim Ellis Hyundai. I took the car in, Bruce Vernon the Service Advisor was waiting for me, put me in a loaner car, and I was on my way. Bruce kept me informed of what was happening with the repairs and even found a problem with the windshield that I didn't know I had. Picked up the car today and all is well, no more noises.
I will be taking my car to Jim Ellis if I need any further warranty repairs and suggest you do too!
"My new car buying experience"
I was very pleased with my new car buying experience. Salesman, Don Wood was very helpful and HauB Cao was helpful with the financials. It was a pleasant experience.
Other Employees Tagged:
, Don Wood