Bruno Pignano | Page 3

Buyer beware! Nissan of Clearwater is a very shady organization. They sold us a 2021 Jeep Gladiator with frame damage and refused to make it right without incurrin Nissan of Clearwater is a very shady organization. They sold us a 2021 Jeep Gladiator with frame damage and refused to make it right without incurring a $4520 loss or be exposed to additional fees by trading. We agreed to absorb the sales tax and registration fees but they insisted on profiting on every transaction making a bad situation worse. They advertise a competitive price but quickly tack on fees; a mandatory used car prep fee, a dealer prep fee, and inflated electronic registration fees. We specifically asked if the car was in any accidents or ever flooded. The salesman insisted if it was not on the CarFax it had no damage. We purchased the vehicle on 7/5 and something just did not feel right and when engaging the 4WD on Daytona Beach we heard a popping and clicking sound coming from the front end. This occurred on 7/19. We immediately made an appointment with a Jeep dealer in Orlando to have it looked at on 7/20 for what should have been covered under the remainder of the manufacturer’s drivetrain warranty. Within minutes of having the car on the rack we received a call from the service advisor asking how long ago we purchased the vehicle as there was obvious damage to the frame and they could not address the drivetrain concern under warranty as a result and that the vehicle was unsafe to drive. They sent us pictures of their findings showing welds to the frame with rust present indicating that the damage occurred prior to our purchase in addition to a stressed u-joint and damaged front drive shaft. We picked the car up from the Jeep dealer in Orlando driving directly to Nissan of Clearwater. The sales manager insisted there was nothing wrong with the vehicle and reluctantly agreed to have their service department inspect it again claiming that the welds were a result of the factory not painting them due to impediment caused by suspension components. They claimed members of their team had experience with Jeeps and confirmed the same. We asked for a Jeep Wrangler to be brought in from outside to compare the frames and were told it would be comparing apples to oranges. From our research the front end including suspension components are the same between a Wrangler and a Gladiator. Another flag! The service lane manager at Nissan of Clearwater continued to stand by their assessment the vehicle did not have damage and was safe to drive and we should get another opinion. An independent shop confirmed the damage as well. To this date we have yet to receive the requested call from Bruno Pignano the GM who replies with an ever changing story addressing my wife by the wrong name, a clear indication of his ignoring the brevity of the case. Bruno insisted that the damage was caused after purchase. Hard to believe damage could be caused, parts ordered and repairs completed in less than 15 days. Corporate eventually made it right, but Bruno tried to profit until the very end saying $150 was due for loan reversal and the car needed to be inspected to deduct any “damages” from the reversal of the transaction. No consideration was given by Bruno Pignano for the fact that we incurred multiple trips from Orlando to Clearwater to resolve the issue. He claims to know customer service. He must of learned his customer service at take advantage of the customer at all cost university. Bruno choses profit over humility while claiming to put God first. Guess he missed Proverbs 11:2: "When pride comes, then comes disgrace, but with humility comes wisdom" in his quest to be a motivational speaker. In summary avoid Bruno Pignano and his shady, lack of customer service operations like the plague he is. More

by Buyer Beware Verified Customer Verified Customer

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I was referred to Nisan of Clearwater by Robert D. He was right to steer me towards them, they are extremely helpful and professional. Thank you to Brandy for making the process smooth and easy. He was right to steer me towards them, they are extremely helpful and professional. Thank you to Brandy for making the process smooth and easy. More

by Sara Marc Verified Customer Verified Customer

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Once again, I was thoroughly impressed with outstanding Team at Nissan of Clearwater! It’s so refreshing to know that I always have such a dedicated group of professionals that are not only friendly, court Team at Nissan of Clearwater! It’s so refreshing to know that I always have such a dedicated group of professionals that are not only friendly, courteous, professional, and knowledgeable but communicate extremely well! That is especially true of Service Advisor Joe Bitar and Service Manager John Mendonca who thoroughly explained the scope of work to be done while also keeping me updated throughout the process giving me updates along the way. Also, Alex the Service Tech even provided me with a nice video going over work as well. While the work was performed, I also had the pleasure of speaking with Khalid Anas in Sales who answered all my questions on new models and incentives that that I will pass along to my friends and family. Also, special thanks to General Manager Bruno Pignano for always caring about customer feedback and driving his organization to excellence. Again, truly an outstanding team at this state-of-the-art facility that continues to earn this demanding customer’s business and leaves me Completely Satisfied every time reinforcing my loyalty to the Nissan brand! Great job Nissan of Clearwater! 5-Stars. ***** More

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It was a pleasure to work withG. R. Goodman. Very pleasant person. I would recommend him to my friends R. Goodman. Very pleasant person. I would recommend him to my friends More

by ashattuck08 Verified Customer Verified Customer

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Compré mi vehículo en Nissan de Clearwater, muy buena experiencia, muy atentos, se lo recomiendo a todos los que están buscando vehículos, vallan a ver a Miguel y Ridan experiencia, muy atentos, se lo recomiendo a todos los que están buscando vehículos, vallan a ver a Miguel y Ridan More

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The reason that brought us to the dealership, was to have our 2014 Juke repaired. The cost was way more than it's value! Having it paid off was a good thing, but not having an overnight issue was more than b our 2014 Juke repaired. The cost was way more than it's value! Having it paid off was a good thing, but not having an overnight issue was more than bothersome. Branden was our first contact, from the sales team. He made my daughter very comfortable as a first time new car buyer, despite the experience of her enjoying a car that she owned that suddenly became her heart-ache. This is our fifth Nissan, and her second, but her first new one! Initially we came in looking at a 2021 Kicks. It had everything she wanted, but driving the 2024 first, helped her see what she could enjoy for a little more per month, within her budget. Thanks, Nissan of Clearwater and certainly thanks to Branden, as well as the Finance team who aggressively worked towards a reasonable monthly payment for a twenty-something, a new mom, and a daughter who is learning much about how to live on her terms! Not to forget about a proud dad who believes that a 2024 Kicks, with 16 miles on it, would be less stress on his daughter, as well as her parents. She has a dependable, fun, and safe car for her and family. Of course, we'll drop in for service on both Nissans, from time-to-time! And, maybe for another new one at some point! More

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My husband and I went in looking for a family car. Austin and Bruno really get to know you and what your car needs are to match you with the best choice! You guys rock! Super professional! Miguel in f Austin and Bruno really get to know you and what your car needs are to match you with the best choice! You guys rock! Super professional! Miguel in finance was super helpful and ensured we got a great rate! Ryan and Alex in service have also been extremely nice and attentive! My husband will definitely be back for his next truck purchase! More

by mcortes270 Verified Customer Verified Customer

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Once again, I was thoroughly impressed with outstanding Team at Nissan of Clearwater! It’s so refreshing to know that I always have such a dedicated group of professionals that are not only friendly, court Team at Nissan of Clearwater! It’s so refreshing to know that I always have such a dedicated group of professionals that are not only friendly, courteous, professional, and knowledgeable but communicate extremely well! That is especially true of Service Advisor Sam Bitar who thoroughly explains the scope of work to be done while also keeping me updated throughout the process giving me updates along the way. Also, Parker the Service Tech even provided me with a nice video going over work as well. While my work is getting done, I often have the pleasure of speaking with Salesman Sam Buffington to catch up new models and incentives that that I pass along to friends and relatives. Again, truly an outstanding team at this state-of-the-art facility that continues to earn this demanding customer’s business and leave me Completely Satisfied every time. They definitely earn my business and reinforce my loyalty to the Nissan brand. More

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They have a fast, efficient and very helpful staff. The showroom is very clean and the lot has many cars to choose from. The showroom is very clean and the lot has many cars to choose from. More

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Great experience buying my new Nissan here at Nissan of Clearwater. The process was smooth and great customer service. Clearwater. The process was smooth and great customer service. More

by eeplyku Verified Customer Verified Customer

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