Bryan Blanco | Page 6

Perfect delivery of my carWith over two hours of Perfect delivery of my car With over two hours of instructions on all the technology and features + Benefits Rock star dealership Top down beach r Perfect delivery of my car With over two hours of instructions on all the technology and features + Benefits Rock star dealership Top down beach ready More

by axsadam Verified Customer Verified Customer

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Kyle and Brian were very helpful and understanding. They helped me find a car I absolutely love. helped me find a car I absolutely love. More

by Jenny Verified Customer Verified Customer

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Always a great experience at Newins Ford, Rodney Vera is the best! He is honest, knowledgeable and reliable. Thank you Rodney and your team!!! We will be back again. the best! He is honest, knowledgeable and reliable. Thank you Rodney and your team!!! We will be back again. More

by kevjenmom Verified Customer Verified Customer

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BRYAN BLANCO IS THE WORST GENERAL SALES MANAGER! FORD NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at t NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at this dealership. I was told that one of the perks of the PMP was unlimited oil changes for the duration of my three year lease (due to end 2/19/21), but was charged $55 for my fifth oil change back in November 2020. Supposedly, I was only allowed four oil changes. When I returned home and checked my agreement, turns out the Finance Manager, Joe Corcione left that field on the PMP contract blank. He never checked off the service intervals as to whether it would be 5,000 or 7,500. COMPLETELY BLANK. I immediately brought this to the attention of the Sales Manager, Matthew Stickney back in November 2020. After some back and forth and knowing my lease was due to expire in a few months (2/19/21), Matthew said he would cut me a check for $55 to compensate me for the oil change. A month goes by, but no check. I called and left voicemails. I followed up via email several times. Finally get Matthew on the phone again in early 2021 and he asked me to refresh his memory as if I hadn't left numerous voicemails and emails. I again asked for the reimbursement for the oil change. He asked if I still had the vehicle and whether or not I was interested in leasing a new 2021 Ford Explorer...he said he would work on the reimbursement (but it appears now, that he only intended to compensate me if I leased a new 2021 vehicle). Two more months go by with me leaving voicemails and following up via email, to no avail (I guess Matthew figured I had already returned the vehicle and they lost out on the sale). On April 6th, I left a written message with the secretary Diane explaining the situation I was experiencing with Matthew not being responsive and asking to speak with someone above Matthew. I was advised Bryan Blanco was above Matthew. I asked Diane to either have Matthew or Bryan contact me. To date April 20, 2021, never heard back from either. Today, I finally got Bryan Blanco on the phone and he basically said I was being petty asking Newins Bayshore to reimburse me $55 for an oil change. "You're leaving all these voicemails and involving all these people for what $55? $55 is nothing...for all the time you spent on the phone you wasted $55...I sold 75 vehicles this month and no one complained, you're the only one complaining ." Sticking to the facts, I told Bryan to pull my contract and he will see that the intervals were omitted from the contract and I should be compensated no matter how "petty" the amount. At the end of our conversation I asked if there was someone I could speak to above him and he said "no". I asked if he was the owner of the dealership "maybe". Can I speak to the owner of the dealership "I don't know". Who is the owner of the dealership "I don't know". So you're not going to give me anyone above you "no - call Ford and complain". I can tell this is a family run dealership and that both Matthew Stickney and Bryan Blanco must be related to the owners in some way. They felt very comfortable being unprofessional with no care in the world as to any repercussions from management. To the owners of Newins Bayshore, I'm sure you have plenty of customers with great experiences, BUT YOU ALSO HAVE A FINANCE MANAGER WHO OMITS IMPORTANT DETAILS FROM THE PMP CONTRACT. YOU HAVE A SALES MANAGER WHO FAILS TO FOLLOW THROUGH OR RESPOND TO CUSTOMER COMPLAINTS, CALLS AND EMAILS. YOU HAVE A GENERAL SALES MANAGER CALLING ONE OF YOUR CUSTOMERS "PETTY", NOT TO MENTION THE CHILDISH RESPONSES OF "MAYBE" AND "I DON'T KNOW". I don't know who the 75 customers are that bought vehicles from your dealership this month, but they are in for an unprofessional experience if faced with any issues pertaining to their vehicle. ONE WOULD EXPECT MUCH BETTER CUSTOMER SERVICE FROM A FAMILY OWNED DEALERSHIP! More

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Our whole family has dealt with Newins Ford for at least 15 years.we would never go anywhere else!awesome staff!!!they do everything they can to make sure you’re satisfied! 15 years.we would never go anywhere else!awesome staff!!!they do everything they can to make sure you’re satisfied! More

by gailbusching422 Verified Customer Verified Customer

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I heard about this dealership from a friend of mine that was very happy with the service that was provided to him. I went to other dealerships before I came here after visiting Newins. Really there is no ot was very happy with the service that was provided to him. I went to other dealerships before I came here after visiting Newins. Really there is no other place to go these guys were awesome Brian was great Matt was awesome. More

by cesspoolman Verified Customer Verified Customer

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Great personalized service from start to finish. I wouldn't buy a vehicle anywhere else. This dealership is old school, family owned and family run. It is a pleasure doing business with Newins Bay Sho wouldn't buy a vehicle anywhere else. This dealership is old school, family owned and family run. It is a pleasure doing business with Newins Bay Shore Ford. More

by lfoconnell Verified Customer Verified Customer

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Excellent Customer Service, great choice of cars and colors and sales team is very helpful and knowledgeable. We use this company for personal cars and all our company cars. colors and sales team is very helpful and knowledgeable. We use this company for personal cars and all our company cars. More

by lee1 Verified Customer Verified Customer

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This is approx. the 10th car we have purchased from Newins and once again it has been a pleasure. Bryan and Greg are very professional and knowledgeable as well as very friendly. Tony Castaldy Newins and once again it has been a pleasure. Bryan and Greg are very professional and knowledgeable as well as very friendly. Tony Castaldy More

by tcastaldy Verified Customer Verified Customer

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Receptionist was helpful and kind;, management was considerate and helpful, Tom was very patient and informative; I bought a Ford Escape 10 years ago and was very happy with it and I was comfortable w considerate and helpful, Tom was very patient and informative; I bought a Ford Escape 10 years ago and was very happy with it and I was comfortable with Newins to make a replacement purchase More

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