Bryan Blanco | Page 6

Excellent service and courteous staff, will continue to do business. Thank you for everything, Roger do business. Thank you for everything, Roger More

by mrrogersingh Verified Customer Verified Customer

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Professional staff. Hassle free ordering and purchasing. No high pressure sales. They all delivered what I asked for. Hassle free ordering and purchasing. No high pressure sales. They all delivered what I asked for. More

by sal.alessi Verified Customer Verified Customer

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Great smooth no pressure transaction. Matt Brooks my salesman made it easy. Great dealership. Highly recommend Matt Brooks my salesman made it easy. Great dealership. Highly recommend More

by wamma32 Verified Customer Verified Customer

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Paul, Bryan, Matt, and Joe were all great to deal with. Explained my options and were more than fair with pricing and did not try to hide anything. This was my first time buying from Newins Ford but I wil Explained my options and were more than fair with pricing and did not try to hide anything. This was my first time buying from Newins Ford but I will definitely go back. Thank you all for the great and honest service!!! More

by wfcairney Verified Customer Verified Customer

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The good, the bad, and the ugly. Setting up my custom mustang mach-e order online was great. I chose Newins because I had heard good things about them and they are close to me. Setting up my custom mustang mach-e order online was great. I chose Newins because I had heard good things about them and they are close to me. My 1st contact from them was Joanie D, who is their internet specialist. She was helpful and seemed to know what she was doing. Eventually they assigned me a sales person paul S, who was friendly and tried to be helpful but I assume he is new as he didn't know anything about how online ordering works, he didn't know anything about the mustang mach-e, or the ford options plan (which is how I am financing the car). Once the car came in, Paul told me to come in for 'some paperwork' but I went in with not much of an idea what the paperwork was, or what i needed to bring with me. After close to 2 hours of being there, paul's manager Matthew S, came over, was rude to him and had me come over to his desk. I assumed he was doing the 'ill swoop in and 'save' the customer' routine but nope, this guy matthew was just a jerk. He was even meaner and more dismissive to me and my friend than he was to his employee. We dealt with him for less than 10 mins and I was considering leaving the dealership. I hope to NEVER have to deal with this matthew guy again in my life on a business or personal level again! He also gave me very little info on what was going on, and then he had us waiting and eventually Joe (the finance guy) came for us and he was the only one to actually explain to me what the process was and what the next steps are! I then came in a few days later to actually pick up the car, which went ok and again Paul was trying to be very helpful. HOWEVER I didn't notice til i got home that somehow between me filling out the agreement and them printing it and me signing something got altered - the miles per yr for the ford options plan was changed. I also noticed the 500$ deposit i put down on the car wasn't showing up. I called paul and he said he had no idea about how the 500$ deposit works and he didn't think we could change the mileage on the agreement! I then called and left a message for Joe. Paul then called me back saying he'd have bryan B, the GM, call me the next day (friday) about it. Well I heard from no-one so i called on monday to talk to Bryan B, and he said he was never told by Paul what was going on. He did look into things and said the 500$ will come back to me from ford somehow but he needed to look into how it works and he said Matthew S was probably the one who changed my yearly mileage and Bryan would get it fixed. That was about 2 weeks ago and I haven't heard anything back yet at all. I do trust Bryan B. however as he does seem to know what he is doing. I am just generally surprised at how little a ford dealership knows about Ford products and how downright mean their sales manager is to customers. Luckily for me both paul and bryan seem to be trying to make things right. I do hope they are sucessful. More

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Staff extremely attentive , informative and conducted buisness with a no pressure approach along with a very nice showroom buisness with a no pressure approach along with a very nice showroom More

by mick0312 Verified Customer Verified Customer

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I’ve bought a few cars in my life and this process was the easiest and smoothest that I’ve ever had. Thanks to everyone at Newins Ford, especially Brian and Paul, who couldn’t have been nicer the easiest and smoothest that I’ve ever had. Thanks to everyone at Newins Ford, especially Brian and Paul, who couldn’t have been nicer More

by larry.savery Verified Customer Verified Customer

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Sales Rep Kyle and GMs Matt & Bryan were both AMAZING throughout the entire Bronco process!!! No markups, no bs! Very communicative and available the whole time! Thank you so much!!! throughout the entire Bronco process!!! No markups, no bs! Very communicative and available the whole time! Thank you so much!!! More

by jlambert5 Verified Customer Verified Customer

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My experience at Newins was, in a word awesome. From Victor in sales to Matt and Bryan in management they were all top notch. Understanding, informative, helpful and most of all, honest and straigh From Victor in sales to Matt and Bryan in management they were all top notch. Understanding, informative, helpful and most of all, honest and straightforward . My wife's family purchases their vehicles from Newins and strongly suggested that I see them as well. Their recommendation was spot on and I too will suggest Newins to my friends and family. Thanks folks, for making my experience pain free ! More

by ugio Verified Customer Verified Customer

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Newins Ford is the most honest, courteous and friendly dealership I’ve ever experienced! The customer service from the showroom to the service department is BEST IN CLASS!!! I would highly recommend Newi dealership I’ve ever experienced! The customer service from the showroom to the service department is BEST IN CLASS!!! I would highly recommend Newins to anyone considering a new or used Ford. More

by Ryan O Verified Customer Verified Customer

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