Bryan Coup | Page 7

Easy, pleasant, and professional transaction- good job! We used the USAA site to select vehicles we were interested in and one was located at Ed Martin Buick-GMC. I received a prompt email response from Jon We used the USAA site to select vehicles we were interested in and one was located at Ed Martin Buick-GMC. I received a prompt email response from Jon Steele acknowledging my request and asking me to call him back if I wanted to set up an appointment to see the vehicle. We saw it later that day and Jon was very helpful getting us a salesperson to assist us in a timely manner. Bryan Coup helped us. Friendly, professional, not intrusive or overbearing at all, Bryan did a very good job helping us firm up our interest I. The vehicle with helpful information without useless chatter. I thought he did a very good job overall. The handoff to F&I with Doug was professional and respectful of our decision to stick with USAA for financing. The presentation for extended service warranty plans was brief and professional without being pushy. We chose not to get an extended warranty plan. Paperwork was smooth, timely, and easy. We received a full tank of gas, a car wash, and a very thoughtful thank you from both Jon, Doug, and Bryan. The big yellow oval sticker advertising the year of the car on the windshield was not removed when we left and we returned the next day to ask for it to be removed. Jon did so willingly, quickly, and wonderfully. On the whole, we had a very nice experience and would revisit Ed Martin Buick GMC again without reservation. Very well done! Thank you! More

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Great Experience Bryan Coup simply room care of me and my needs. Great follow through and great service call the way around. I walked out of there in no time with the Bryan Coup simply room care of me and my needs. Great follow through and great service call the way around. I walked out of there in no time with the car I wanted at the price I needed. Highly recommend Bryan and everyone over there at Ed Martin GMC. More

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2018 Buick Regal Sportback Overall, a pretty good experience. They gave me the deal I was looking for, when another similar dealer would not. Sales guy Bryan was knowledgeable a Overall, a pretty good experience. They gave me the deal I was looking for, when another similar dealer would not. Sales guy Bryan was knowledgeable and likable, I’m confident he’ll help me if I have any issues. Second car I have purchased here and the first worked out great, so no reason to believe this one will be any different. Purchasing a car generally comes down to the bottom line, the price. Ed Martin has made it happen twice for me so job well done. More

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Bryan Coup = BEST SALESMAN TO GET A CAR FROM !!! I called the dealership looking for a specific car and spoke with Bryan Coup. He is very easy going and upfront, no high pressure sales. I met him I called the dealership looking for a specific car and spoke with Bryan Coup. He is very easy going and upfront, no high pressure sales. I met him in person at the dealership and he was great. If you hate dealing with car salesman and are skeptical like me, do yourself a favor and just ask for Bryan Coup. More

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Exceeding the expectation Bryan and the entire team took my inquiry at 8:30pm and stayed with me well past 9:30. I own several small businesses in the service industry and tru Bryan and the entire team took my inquiry at 8:30pm and stayed with me well past 9:30. I own several small businesses in the service industry and truly appreciate when someone makes going above and beyond the norm and not the exception. The Ed Martin team follows this standard in Parts, Service and now I’m aware in their Sales department as well. Timely and honest response is unfortunately not a common practice for too many businesses these days. Never take for granted any of your clients. Always work to impress and exceed the expectation as if it’s the first time you’ve met and you will co to use to maximize your opportunities. More

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Excellent Service We had an excellent experience buying a car from Bryan. He was knowledgeable and helpful. We appreciated his professional guidance and were so grate We had an excellent experience buying a car from Bryan. He was knowledgeable and helpful. We appreciated his professional guidance and were so grateful for his help! More

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Car buying made easy I wasn't sure what kind of car I wanted but I knew my budget and had some basic requirements. I gave Bryan my punch list and he was able to find me mu I wasn't sure what kind of car I wanted but I knew my budget and had some basic requirements. I gave Bryan my punch list and he was able to find me multiple options that fit within my parameters. He was very efficient and friendly. When I came in the 2 cars we had talked about were both ready up at the front for me to see and test drive. He really listened to what I wanted and was so knowledgable. There was no question I had that I was able to stump him on. It was the easiest car buying experience I have ever had and I love my new car! More

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A great experience Came from a different city, they had just the vehicle I was looking for and Bryan made the deal happen for me! He was great! Came from a different city, they had just the vehicle I was looking for and Bryan made the deal happen for me! He was great! More

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First time car buyer This is the first time I’ve ever purchased a car on my own. I’m a young woman, so immediately I was intimidated and expected to be taken advantage of This is the first time I’ve ever purchased a car on my own. I’m a young woman, so immediately I was intimidated and expected to be taken advantage of and ultimately very skeptical. I came to the dealership looking for appraisals of my Jeep Wrangler, and left with a forever car company. The three men specifically being Brian, Coup, and Doug! They were so patient and explained things in a way that I was comfortable with. Coup really knows his business and truly cares that you’re getting what you want and need in your price range. He’s very personable and patient as well! Brian was very reassuring and comforting throughout the whole process, and Doug, the money man himself, was so explanatory, even I totally understood everything we had to go through. I would recommend this dealership, specifically Coup, for anyone’s car buying needs! They've made a lifer out of me! Thank you Thank you Thank you! More

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Easiest car purchase Someone rear ended my car and totaled it so I needed a new car fast. Bryan got me a great car even with my bad credit and the whole experience took le Someone rear ended my car and totaled it so I needed a new car fast. Bryan got me a great car even with my bad credit and the whole experience took less than two hours. He was very helpful and the management and finance team were great to work with. More

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