Bryan Downs
Bryan Downs at #1 Cochran Buick GMC Monroeville

Bryan Downs | Page 9

Service Advisor

#1 Cochran Buick GMC Monroeville

4520 William Penn Highway
Monroeville, PA 15146

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4.8
155 Reviews

Dealership Experience

13 yrs, 8 mos

Industry Experience

22 yrs, 3 mos

4.8

155 Reviews

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155 Reviews of Bryan Downs

March 16, 2025

Dealership Rating
Employee Rating

The service department cares. I was updated on two occasions during my wait. very friendly and accommodating. Keep up the great work! More

by lemiller29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron

Mar 17, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for the great review! We're happy to help. We hope to see you again!

March 12, 2025

Dealership Rating
Employee Rating

Service was fast and efficient. Problem was addressed and fixed the day of service. Friendly employees More

by ggent55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron

Mar 15, 2025

#1 Cochran Buick GMC Monroeville responded

We're happy to help get you back on the road- please let us know if you need anything else. We hope to see you again!

March 10, 2025

Dealership Rating
Employee Rating

They help out in every way that i have needed help on my vehicle. I am glad that I bought my vehicle from them. More

by tmcarnahan
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Tyler

Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for the great review! We appreciate you making us your home for all your vehicle needs, and look forward to serving you again.

March 10, 2025

Dealership Rating
Employee Rating

Quick and courteous service . Fixed things i didn't come in for. All covered under the extended warrantie. Pointed out we were due for an oil change. Saved me making another appo More

by rtr1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

rtr1023 responded

Thanks for the service.

March 09, 2025

Dealership Rating
Employee Rating

I went for an oil change and was done quicker then i expected to be More

by Lisa_sutter2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

We're happy to help get you back on the road! Thank you for choosing us- we hope to see you again.

March 09, 2025

Dealership Rating
Employee Rating

When you call you never get a person also they give you every reason on why something is wrong but can’t or won’t nail it down to one thing More

by GARYPETERS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

Thank you for sharing your feedback with us- we apologize for any difficulty you had in reaching us. You can feel free to contact us at feedback@cochran.com if there's anything we can do to better assist.

March 08, 2025

Dealership Rating
Employee Rating

Service manager is very thorough, cares about the customers and goes above and beyond to insure that the vehicle I properly serviced and theneeds of te customer are met. The addition of thhre video More

by Saruv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for sharing your great experience with us! We're especially glad to hear you found our technician video feature to be helpful. We hope to work with you again!

March 08, 2025

Dealership Rating
Employee Rating

They showed me good courtesy and care while I was there everyone I talked with seemed to want to help More

by Murrysvilles2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Luciana

Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for the great review! It was our pleasure to work with you. We hope to see you again!

March 08, 2025

Dealership Rating
Employee Rating

Fantastic service! The best service I’ve experienced with any of vehicles in my 74th years. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

Thank you for the glowing review! We look forward to serving you again.

March 08, 2025

Dealership Rating
Employee Rating

Great service and clear description of all work done on our GMC Acadia. Our tech was great More

by Hoghntrpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Antonucci

Mar 10, 2025

#1 Cochran Buick GMC Monroeville responded

We're happy to help keep your Acadia in top condition! Please let us know if you need anything else- we hope to work with you again.

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