Bryan Hall | Page 2

Went to purchase my vehicle off the lease, which I anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. More

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Very professional job and complete time for the issue about the recall and geat costumer service about the recall and geat costumer service More

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Sales staff are great! I was treated with courtesy and professionalism at every level. The dealership itself needs more space and a better layout. I was unable to find di I was treated with courtesy and professionalism at every level. The dealership itself needs more space and a better layout. I was unable to find disabled parking and later noticed that it was there but someone had parked a new vehicle on it for display While I don't believe this was intentional it should be addressed as I had difficulties having to navigate the curbs to enter the facility. More

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Believe his name is Nathan. Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash More

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Friendly staff. Great finance person. Quennee was excellent salesperson. Process was fast and easy experience Great finance person. Quennee was excellent salesperson. Process was fast and easy experience More

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I was not very happy with my experience. The beginning was great! Antoine reached out to me via email with a video showing me a 2023 white telluride! It was beautiful 😍 i loved it from the The beginning was great! Antoine reached out to me via email with a video showing me a 2023 white telluride! It was beautiful 😍 i loved it from the video but it had bucket seats. I am a nanny who serves a family where the mom is a pastor and the father is dealing with liver failure. I needed a bigger car to make it more pleasant for the children. Long story short, I signed the documents at 9:30pm on a wednesday. After driving 2 hours to get there and sitting through the process about 3 hours. Not only did my credit score go from 715 to a 645 because the finance guy decided to keep asking until there was a hit, I wasn’t particularly satisfied with the deal and wanted to wait until morning to make the decision. He said it would only be effective if i signed that night. The way home I knew something wasn’t right. The next day I heard noises in the dash specifically when I would turn. So i wondered if it had anything to do with the AC i turned it off and I no longer heard the noises. Later that day I had a pocketbook in the door, when i picked it up the bottom was soaked and wet. I called the dealership maybe 4 days in a row and drove over an hour maybe 3 days after the sell asking if I could either get something different or give it back so I can get something better. I was given the run around. Told management was in meetings and the finance guy when I spoke to him did not express ANY concern. He was more concerned and happy with a sell than he was customer satisfaction. He said to me it was already complete and had received his deposit and in Texas there’s rules etc. when when Inwalk out the door basically there’s nothing he can do. I should come back in 6 months and refinance or trade it in. But we all know it’s up to the dealership. Terrible thing to say to someone. Absolutely rTerrible. UPDATE: a week after buying the car I was contacted by a different manager (Alex) who told me to bring the car back so it could be inspected and he would put me in a loaner. Alex is a great leader. I felt concern and consideration to me Alex should be CEO of this company. He makes things happen. No, my loaner wasn’t ready and the team that handles the mechanical side wasn’t aware of my situation but when they made a call to Alex, he updated them and they got me squared away immediately. I love that. When people are go through a hard time in life — business isn’t just business. You have the opportunity to change someone’s life. This man has a liver disease and I can’t just leave when I want. So driving back and forth isn’t easy or convenient especially when Im not very satisfied or if I believe my service isn’t valued as a customer. If it’s just money to you and not passion — you will just trample over people. But when it’s passion, I will bring more customers to you and money is eassssssy. More

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We tried for months to get our local dealership to find the car we wanted for our daughters 16th birthday. They wouldn’t do anything extra to find us one. They just said maybe one will Come in. Then I c the car we wanted for our daughters 16th birthday. They wouldn’t do anything extra to find us one. They just said maybe one will Come in. Then I called south west Kia in rockwall. These are Great people. Our salesman, Shane, went above and beyond, not only to find the exact car we were looking for, but also to make our deal as easy as possible. I would highly recommend anyone looking for a new kia to give these guys a chance. More

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Marco was very friendly, knowledgeable professional and truly exceeded expectations. Thank yo and keep up the great work. truly exceeded expectations. Thank yo and keep up the great work. More

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I highly recommend Southwest Kia! The customer service was excellent from start to finish. They have made my buying a new car experience easy, stress free and a pleasure. The customer service was excellent from start to finish. They have made my buying a new car experience easy, stress free and a pleasure. More

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I highly recommend Southwest Kia of Rockwall to anyone in the market for a new or used vehicle. They are very customer oriented when it comes to customer satisfaction. Their prices are competitive and no hag the market for a new or used vehicle. They are very customer oriented when it comes to customer satisfaction. Their prices are competitive and no haggling. Best of all however. Is their service department is second to none. Brad Stevens and Nate Davis will assure any work done will be done right and in a timely manner. But what they do best is make sure you know they appreciate you and your trust in them. You won’t find a more friendly and courteous group of people anywhere. If there were ever a first rate dealership, Southwest Kia of Rockwall is it! More

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