Bryan Langenderfer | Page 3

Everything was performed in a timely manner bathroom was clean everyone was courteous very good service i like what I saw was professional and that's all clean everyone was courteous very good service i like what I saw was professional and that's all More

by edyson14 Verified Customer Verified Customer

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This dealer doesn’t take care of the costumers They This dealer doesn’t take care of the costumers They charged me $150 for reconnect a hose in my vehicle under warrranty I never will be back t This dealer doesn’t take care of the costumers They charged me $150 for reconnect a hose in my vehicle under warrranty I never will be back to buy, parts or services More

by IGSORLANDO Verified Customer Verified Customer

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The service department is very friendly and extremely helpful. I look forward to my car’s next visit at Tropical Ford. I recommend this dealership. helpful. I look forward to my car’s next visit at Tropical Ford. I recommend this dealership. More

by Julie T Verified Customer Verified Customer

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Fantastic Bryan Langenderfer and his service department always treat my daughter Shayna who moved from Pa. to Orlanda two years ago like family. They make her c Bryan Langenderfer and his service department always treat my daughter Shayna who moved from Pa. to Orlanda two years ago like family. They make her car and it`s upkeep, one less thing for my wife and I to worry about. Thank You Bryan, and the staff at Tropical Ford so much for doing the GREAT job that you always do. More

by tatruscello Verified Customer Verified Customer

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Tropical Ford has always taken care of me and my family. Always going above and beyond to make our experience as best as possible Elsie is the best! Always going above and beyond to make our experience as best as possible Elsie is the best! More

by RPERMAUL3 Verified Customer Verified Customer

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Fantastic Everytime time that my Daughter Shayna takes my car into Tropical Ford, Bryan Langenderfer always take Great care of her, and they never disappoint us Everytime time that my Daughter Shayna takes my car into Tropical Ford, Bryan Langenderfer always take Great care of her, and they never disappoint us. He always makes sure that the car is in great condition for her, which makes my wife and I breath easier. I would, and I do recommend them to anyone. More

by tatruscello Verified Customer Verified Customer

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Good service, amazing people! Exelent atention in general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! More

by Jose Verified Customer Verified Customer

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2011 F350 6.7 Diesel with 54,000 miles experiencing intermittent P0093 – major fuel leak, dropped off to Tropical Ford on 6/16/20. Truck has been experiencing P0093 intermittently under heavy load sin intermittent P0093 – major fuel leak, dropped off to Tropical Ford on 6/16/20. Truck has been experiencing P0093 intermittently under heavy load since I purchased it at 33,000 miles with no change in consistency or frequency over the 2.5 years of ownership. Truck had SCT X4 programmer installed ONLY for Speed Limiter function – Stock ‘tune’ remained installed at all times. Zero change in P0093 behavior before and after ‘tuner’. There has never been a visible fuel leak, so the problem is relegated to a sensor malfunction or physical blockage of pickup lines, often including debris in the tank. I successfully self-diagnosed all of the fuel system electrical and mechanical components, but scheduled a focused diagnosis at Tropical Ford specifically to inspect the fuel tank for debris since I do not have the time to do it myself. No inspection of the fuel tank was performed in the six (6) days they had the truck. This is a work vehicle and I stressed the importance of having it back on the road ASAP, especially as a small business coming out of COVID. I called every day for updates and was told they were working hard on figuring it out and they were always on to something. Unfortunately for Tropical I have a hardwired GPS sensor that found the key was only in the ignition twice for a total of four (4) minutes on the 17th before leaving it to sit for 5.04 days until the 22nd, when I picked it up. Five (5) full days of lost wages when it was just sitting in their lot doing nothing, and over a week of downtime total. In addition, I now have to fix the problems they caused that were not there previously, which means more downtime as a small business. Tropical Ford, without asking my permission and during a purely diagnostic service focused on a visual inspection of the fuel tank, proceeded to change the software on my truck. Once installed, four (4) NEW CELs that I have never seen in the 2.5 years of ownership appeared. After damaging the engine, the tech then decided it would be best to stop working on it completely and return it in this condition. His professional recommendation was for me to re-install the [stock] tune from the X4 tuner, since the CEL’s weren’t there with it. Since they were unable to do their job and successfully diagnose the problem, the best solution they could come up with was to replace the entire fuel system for $10,000 - $12,000 and that the truck was basically totaled and ‘not even worth fixing’. Still, no inspection of the fuel tank was performed. I decided to speak with the service manager Bryan, thinking he might want to know that his people are dropping the ball and damaging their customer’s vehicles, and worse – lying about it. I thought not wearing a mask was an interesting choice at the moment, but it allowed me to see his smirk when I informed him that there were 4 new CEL based on the actions they took and he said “according to you”, saying I had no proof. He then admitted they wouldn’t charge me solely for the fact that they wouldn’t have to give me documentation of the actions they performed, even though the tech described my truck as a now ticking time bomb. Obviously, I insisted for some sort of documentation, which I watched them type up in the office in a word processor that doesn’t have “Tropical Ford” printed anywhere on the page. It’s painful watching such unethical business practices being performed, especially in a time where everybody is struggling. I will give Tropical the opportunity to rectify the damages they caused without seeking further legal action, though it would be preferred to have a more competent dealership perform the repair work. The review will remain however, as dishonesty and ineptness of this level deserve to be out there. More

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Very clean and professional had my vehicle done in a timely manner will definitely return all around great experience and I would recommend them to anyone timely manner will definitely return all around great experience and I would recommend them to anyone More

by JTWALLACE84 Verified Customer Verified Customer

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Semi annual checkup The shop was a little busy this day, but since it was a beautiful day, I sat outside and read my book. A few people checked on me and told me it woul The shop was a little busy this day, but since it was a beautiful day, I sat outside and read my book. A few people checked on me and told me it wouldn't be much longer and it wasn't. The truck is in great shape and didn't need anything else, and I was soon on my way. The service and the staff are always so courteous and considerate. More

by JOHNB Verified Customer Verified Customer

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