Bryan Robertson | Page 16
Service Advisor
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
159 Reviews
Write a Review159 Reviews of Bryan Robertson
May 26, 2022
A representative called me to schedule a meeting to offer buy our vehicle back from us, when we arrived (Although I made sure we are coming for this reason) the salesperson was sure that we came for buying t buy our vehicle back from us, when we arrived (Although I made sure we are coming for this reason) the salesperson was sure that we came for buying the car, when we explained again!!! The reason of our visit he left and we waited for about 25 minutes without any attention. We left with very bad taste in our mouth. It was bad service all over. More
Other Employees Tagged: Brandon Hocter, Samuel De La Pena, Patrick Learned
May 23, 2022
I was immediately greeted by the sales person upon walking in. They anticipated my appointment promptly at 11:30 AM and was excited to show me the forerunner in the show room. They were super informat walking in. They anticipated my appointment promptly at 11:30 AM and was excited to show me the forerunner in the show room. They were super informative and wanted to help get me the best deal they could for my forerunner. More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
May 19, 2022
Good work for the right price on time. Time time time is good, very very good 😊 Time time time is good, very very good 😊 More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
May 19, 2022
Punctual and pleasant staff, gave me clear information about what services would be done and how long. Flexibility in completing my work. Shuttle driver was very professional and courteous. about what services would be done and how long. Flexibility in completing my work. Shuttle driver was very professional and courteous. More
May 19, 2022
The people who work here are very helpful and polite. They changed my tires when servicing my car and everything went very smooth. Had my car back later in the Day with no issues. They changed my tires when servicing my car and everything went very smooth. Had my car back later in the Day with no issues. More
Other Employees Tagged: It's weird you list people's names. If customers have an issue they would find out their name
May 19, 2022
They sold additional services to my son who is not registered owner of car, to him - he's only 18. We have a 8 year service warranty plan which covers all services, and the extra services were not aut registered owner of car, to him - he's only 18. We have a 8 year service warranty plan which covers all services, and the extra services were not authorized. I think they took advantage, and needed to refund the extra charges to an oil change that cost us $160 when it should have been free with my service plan. Will seek other Subaru service centers in future. When I complained they just patronized me and told me they'd "take care" of any issues we have in the future. NO< JUST GET IT RIGHT and ask the registered. owner of car for any additional services offered. BASIC CUSTOMER SERVICE. More
Other Employees Tagged: Patrick Learned