Bryan Robertson | Page 5
Service Advisor
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
159 Reviews
Write a Review159 Reviews of Bryan Robertson
January 28, 2023
Easy to make appointments and the service reps are thorough when providing an estimate. They will call before doing any additional work, and they were honest about work that doesn’t need to be done. thorough when providing an estimate. They will call before doing any additional work, and they were honest about work that doesn’t need to be done. More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 27, 2023
Great customer service. Friendly and helpful staffs to fix my issue, we will definitely come back for service. Friendly and helpful staffs to fix my issue, we will definitely come back for service. More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 23, 2023
I scheduled a maintenance service on-line for my 2021 Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appoin Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appointment if I’m expected to wait for 3 hours before getting my car serviced the problem could be on-line scheduling but no one offered an explanation for my long wait this is where the car was purchased so taking it there for service seemed the correct thing to do, please advise about alternatives for scheduling service appointments for my vehicle More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 23, 2023
I purchased a factory defect, within the 1st month the door had issues. The car runs ok, not smoothly. door had issues. The car runs ok, not smoothly. More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 20, 2023
No regrets buying a Subaru! Car is excellent. Everyone has always been friendly, professional, and helpful. The Service Center is the best. Complete confidence in their work. Car is excellent. Everyone has always been friendly, professional, and helpful. The Service Center is the best. Complete confidence in their work. More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 14, 2023
At my last service visit I ordered a replacement visor for the passenger side of my car and a new rear seatbelt. The dealership was supposed to contact me when the visor and the seatbelt arrive at the dea for the passenger side of my car and a new rear seatbelt. The dealership was supposed to contact me when the visor and the seatbelt arrive at the dealership. As of January 13, 2023 the dealership has still not contacted me about these two items. More
January 13, 2023
Great job and excellent service from them. Will recommend to anyone looking for services on their vehicle Will recommend to anyone looking for services on their vehicle More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 13, 2023
The service advisor is top notch! !! Extremely helpful and wet above and beyond to help get my service appointment scheduled due to out of state service warranty road bumps. !! Extremely helpful and wet above and beyond to help get my service appointment scheduled due to out of state service warranty road bumps. More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 12, 2023
Easy and flexible scheduling. Straightforward service. My estimate for repair was 1 to 1.5 hours and the repair ended up being 3 hours. Also, my car’s windshield wiper fluid light Straightforward service. My estimate for repair was 1 to 1.5 hours and the repair ended up being 3 hours. Also, my car’s windshield wiper fluid light came on soon after leaving the dealership which tells me that not all fluids were topped off even though that was the description of the service More
Other Employees Tagged: Brandon Hocter, Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
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