Bryan Scarpellini
Bryan Scarpellini at Copeland Chevrolet Hyannis

Bryan Scarpellini | Page 6

General Manager

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

Contact Me
4.8
117 Reviews

Helping automobile owners and building relationships on Cape Cod since 1993 and now proud Managing Partner of Copeland Copeland Chevrolet Hyannis at the dealership everyday continuing to build long-lasting relationships.

Dealership Experience

5 yrs, 8 mos

Industry Experience

33 yrs, 6 mos

4.8

117 Reviews

Write a Review

117 Reviews of Bryan Scarpellini

January 18, 2023

Dealership Rating
Employee Rating

Service is very very very . ......poor There is no communication between service members, no communication between sales and service. very poor dealership More

by MRGADGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas McCarthy

Jan 18, 2023

Copeland Chevrolet Hyannis responded

Mr. Gadget, I'm so very sorry to hear that you didn't have the experience that most customers have come to expect from our team. I'd love the opportunity to help research your visit and help rectify any lack of communication that took place on this visit. If you would be so kind as to send me even just your invoice number, I'd be happy to look into this and see how we can help remedy any concerns that you may have. I look forward to hearing from you soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

December 20, 2022

Dealership Rating
Employee Rating

Very easy to work with in a somewhat complicated purchase. Low pressure sales people kept me informed about when the sale could go through. Only complaint is that it took a while (6 weeks?) and a lo More

by doctorann
Recommend Dealer
Yes

Other Employees Tagged: Ben Whitney , David Easa

Dec 21, 2022

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

December 05, 2022

Dealership Rating
Employee Rating

Very friendly and helpful staff, got my truck fixed extremely fast would recommend this dealership to anyone who owns and chevy More

by Geoffreyreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris, Thomas McCarthy , Sarah Koumbouris

Dec 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for your business and this review, Geoffrey. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

December 02, 2022

Dealership Rating
Employee Rating

Too bad to trucks the last time my truck stay 30 days to fix a little problem More

by DILMARGARETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hephzibah Harris , Sarah Koumbouris

Dec 07, 2022

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Bryan Scarpellini Managing Partner

November 15, 2022

Dealership Rating
Employee Rating

The people were pleasant to work with. When we ran into an issue the Managing Partner and the General Manager quickly resolved it. They also were very responsive to phone calls. More

by lynnnoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Beard , David Easa, Drew Tomkinson

Nov 16, 2022

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business, Lynn, and hope to see you again soon! Bryan Scarpellini Managing Partner

November 14, 2022

Dealership Rating
Employee Rating

Tom and the team at Copeland do a great job taking care of our fleet repairs. More

by D Schumacher MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCarthy , Sarah Koumbouris, Don Donahue

Nov 14, 2022

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 12, 2022

Dealership Rating
Employee Rating

Never on time with scheduled 8am service to work truck , last visit was told by tech would probably cost $ 150 to replace broken glass in mirror driver side , asked for quote and on return was told $ 850 , More

by DJFITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hephzibah Harris, Thomas McCarthy , Sarah Koumbouris, Jason Tech 5 stars

Nov 14, 2022

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it. If you would be so kind as to share your information, I'd love to access your records and investigate how someone looked up incorrect parts information on your mirror so that we may counsel with them. I apologize for this miscommunication and look forward to having a chance to look into it more thoroughly. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 05, 2022

Dealership Rating
Employee Rating

What a great experience they worked with me on a very different purchase they kept me up to date and went above and beyond what a great dealership More

by pbcoak
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Grille

Nov 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

November 02, 2022

Dealership Rating
Employee Rating

Love my car hate the service department and would not buy another car from Chevrolet. More

by sunshine1629
Recommend Dealer
No

Other Employees Tagged: Sarah Koumbouris

Nov 03, 2022

Copeland Chevrolet Hyannis responded

Calla, I'm so sorry to hear that this visit didn't live up to the high standards that our customers have come to expect and would love to learn more about how we could have improved on this visit. If you would care to share your thoughts with me, I'd love to learn more. Please feel free to reach out to me directly. Judy Johnson-Hubacheck - Administrative Assistant Direct# 508-534-2149 JJohnson-Hubacheck@countoncopeland.com

November 01, 2022

Dealership Rating
Employee Rating

100% pleased with my purchase at Copeland Chevy Hyannis. Dave Easa and Bryan Scarpellini were absolute pros to work with. From test drive to delivery they were informative on every detail and explained the More

by braftery
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Easa

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