Bryce Butler | Page 35

Luis and Bryce were wonderful! They stayed after hours to help us out. They were both more concerned about our happiness, stability, safety, and longevity over making a sale. Words They stayed after hours to help us out. They were both more concerned about our happiness, stability, safety, and longevity over making a sale. Words cannot say how much we appreciate them! We will be back and send others in droves! More

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Since I was the victim of a “miscommunication” on the first vehicle, Will said they would get us in a different vehicle. I took this vehicle to my mechanic before agreeing. It was confirmed multiple time first vehicle, Will said they would get us in a different vehicle. I took this vehicle to my mechanic before agreeing. It was confirmed multiple times that the service department looked at this van and there are zero mechanical issues. Well, there were problems. I was told I should bring the van to the service department and ask for James Meyer and he is expecting me. James put the vehicle on a lift and I showed him what my mechanic found. James said it is not a "transmission leak, but a seep". This is a word game, and frankly insulting. There is either negligence by this service department or gross incompetence. I was told the master technician who checked off on this vehicle is old and "hard of hearing" so he may not have heard this issue idler pulley. The bank found that the value of this van is 30% less than what I was being charged. I fail to see how this is making things right for the customer.I had to pay another set of loan and paperwork fees from O'Daniels. With these fees and costs to have a mechanic check the work of the O’Daniels, I am over $900 in extra costs.At the end of the day, your reputation is the backbone of your business. All I have asked for is a safe and reliable vehicle for my wife and kids. I have never yelled at or caused a scene with any of the O’Daniels staff. Your web site has some interesting statements about how you treat every customer. If all your staff does is lie to customers like I have been lied to, that is not a great reputation and is in stark contrast to the things you have on your website.I have had nothing but lies told to me from the start of this experience. Greg Odaniels bio says, “I pride myself in upholding only the highest ethics for our business. Our employees share in my same beliefs that honesty and integrity are the most important traits we must possess to be a successful business.” There has been no honesty from any member of your staff to meBryces bio says, “I pride myself in having a strong work ethic…..” Is it ethical to lie about pulling a credit report? He also told the bank I was working with that lots of people have been looking at this van and he stands by the price. Since Will told me the van was at the body shop for about 2 weeks, then has a hold for Steve Ealing, sold by Will tag in it when I take it to my mechanic, I find this hard to believe. Unless people were looking at that car at the body shop, this is yet another lie.I wish I was valued as a customer at 130% like the price of the van that is being used to “make things right for the customerI met with Will when I arrived and we agreed that I was not a satisfied customer and I did not trust their business. I told Will I have zero faith they actually fixed the issues with the van and requested that I be provided some proof this work was done. I never got that proof. It was in this meeting that I was asked if I would please take down my previous review. I would then discover the car they took back from me and said he was going to sell it at an auction since it has problems they didn’t know about, was back for sale on their web site. Even in the first text exchange with Castille he stated “Being an as is vehicle, we would have sent that vehicle to the auction if those issues were in the inspection and our techs stand by there findings.” I provided them with the findings so they are aware of it and are still selling it to someone. It appears my faith in all parties at the Illinois Rd location was misplaced as they just tell you lie after lie. I hope no one else falls for their scam and purchases from them. I feel bad for anyone who purchases a 2013 White Diamond GMC Acadia SLT-2 with VIN 1GKKVSKD3DJ263867. I hope this review prevents everyone else from falling victim to these predatory business practices. No need to respond, your actions speak for themselves. More

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I had a phenomenal experience at O'Daniel! I am not sure if I have ever experienced a dealership with this level of customer service. In my quest for a new Jeep I contacted a few dealerships, I am not sure if I have ever experienced a dealership with this level of customer service. In my quest for a new Jeep I contacted a few dealerships, but some were slow to react, while Corey, Justin, Craig and the rest of the team stayed with me and contacted me regularly to answer questions and help me find my best match. Bryce went through all of the details when we closed the deal and made sure I was good to go. I work in sales and therefore admire great salesmanship, especially a team effort like this. I am 110% happy with my new Gladiator. Most of my vehicles are GM, but I am also a loyal Jeep owner (I have 2 older Wranglers). My suggestion is regardless of whether you look at other dealers, make sure you contact O'Daniel you won't regret it. I'll be back and I will be sending everyone I know to Fort Wayne. It is worth the trip! More

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Castille was great! O'Daniel had the Wrangler that I was looking for and I drove about two hours to make the purchase. Castille was very helpful throughout the process O'Daniel had the Wrangler that I was looking for and I drove about two hours to make the purchase. Castille was very helpful throughout the process and I would strongly recommend him to anyone looking for a vehicle. More

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Great experience at O’Daniel Ram dealership! Salesman and whole team were fantastic to work with! Salesman and whole team were fantastic to work with! More

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have always found the dealership easy to work with and always willing to help and be very informative on ball aspects of buying a vehicle always willing to help and be very informative on ball aspects of buying a vehicle More

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An enjoyable process from start to finish We had already pre-shoped with a good idea of what we wanted and John helped us understand all the financial end of getting a new vehicle for the first time. pre-shoped with a good idea of what we wanted and John helped us understand all the financial end of getting a new vehicle for the first time. More

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Everyone was very friendly and made us feel welcomed. Ross made sure we understood all the steps needed to get our new Jeep. He was very friendly and personable. I will be recommending him to friends and Ross made sure we understood all the steps needed to get our new Jeep. He was very friendly and personable. I will be recommending him to friends and family. Bryce explained all the finance documents and answered every question. More

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The folks at O'Daniel Auto Mart are exceptional! First class operation all around. This is third Jeep I have bought from Greg and Brett. Still buying from O'Daniel despite living in Atlanta. Will First class operation all around. This is third Jeep I have bought from Greg and Brett. Still buying from O'Daniel despite living in Atlanta. Will forever be a loyal customer! More

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I hate the car buying process. I loved every bit of this one. Brett, Will and Bryce were amazing and I will be a repeat buyer here at O’Daniel! I loved every bit of this one. Brett, Will and Bryce were amazing and I will be a repeat buyer here at O’Daniel! More

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