Bryce Ishak

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We understand how frustrating and exhausting it can be to deal with ongoing issues, especially when you've tried to be proactive by documenting and reporting them. It’s clear that this situation has caused you a great deal of inconvenience, and we’re sorry you’ve been left feeling this way. While we can’t change what’s already happened, we encourage you to continue working with Cadillac directly regarding the recall and any potential buyback options. They are best positioned to evaluate and resolve concerns at that level. We appreciate you taking the time to voice your concerns and hope you receive a resolution soon.

Covert Cadillac Bee Cave responded

Thank you so much for your wonderful review! We are thrilled to hear that you had the best car buying experience with us at Covert Cadillac Bee Cave. Adler Gunn and the entire team are committed to providing knowledgeable, patient, and outstanding service, and it’s great to know we made such a positive impression. We truly appreciate your trust in us and look forward to serving you again in the future. Thank you for being part of the Covert family!

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that your experience at Covert Cadillac Bee Cave was both professional and informative. Our team takes pride in knowing our vehicles inside and out, and it’s wonderful to know that made a difference for you. We truly appreciate your trust and look forward to helping you with future vehicle purchases. See you next time! Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Kurt, Thank you for sharing your experience! We’re thrilled to hear that Sam, Bryce, and Christian made your 2025 Escalade purchase smooth and straightforward—even from halfway across the country! At Covert Cadillac Bee Cave, we strive to provide exceptional service no matter where our customers are. We truly appreciate your trust in us and hope your wife loves her new Escalade. Safe travels, and let us know if we can assist you in the future!

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you had a positive and enjoyable experience from start to finish. Coach’s (Arron) dedication to helpful and responsive service is what we strive for at Covert Cadillac Bee Cave. We appreciate your support and look forward to assisting you again in the future!

Covert Cadillac Bee Cave responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that your experience at Covert Cadillac Bee Cave was fast, complete, and professional. Our team works hard to provide exceptional service, and it’s rewarding to know we exceeded your expectations. Your feedback inspires us to continue delivering the best dealership experience possible. If there’s anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

Covert Cadillac Bee Cave responded

Jamie, Thank you so much for your wonderful review! We’re thrilled to hear that your experience at Covert Cadillac Bee Cave was the best ever. It’s great to know that Alex Davis and Daniel Souza provided you with such incredible service and that you felt comfortable throughout the process. We truly appreciate your trust in us and look forward to serving you again in the future. If you have any questions or need assistance, don’t hesitate to reach out! Enjoy your new vehicle!