Bryce Sewall
Bryce Sewall at Empire Ford Inc.

Bryce Sewall | Page 4

General Sales Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.5
116 Reviews
4.5

116 Reviews

Write a Review

116 Reviews of Bryce Sewall

September 09, 2022

Dealership Rating
Employee Rating

John, Henry and Bryce are the greatest meet and went above to make my car experience a pleasure I will refer Empire to all my family and friends. Thank you so much. More

by rose.richie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Silva

Sep 12, 2022

Empire Ford Inc. responded

Dear rose.richie, Thank you for your review and for mentioning John, Henry and Bryce by name! We're so happy to hear that they make your experience here a pleasurable one! We appreciate the referral! Safe travels.

May 04, 2022

Dealership Rating
Employee Rating

I worked with Juan who was really professional and made this process a lot easier then I even thought possible. Absolutely love my car! Everyone in there was extremely friendly and went above and beyond to More

by DelilahsMum
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft , Juan Bautista-Rodriguez

May 17, 2022

Empire Ford Inc. responded

Dear DelilahsMum, Thank you for sharing your positive experience and for mentioning our staff by name. We're happy to hear that you were pleased with your experience and we thank you for you business.

March 18, 2022

Dealership Rating
Employee Rating

This is the 2nd time I have purchased a car from Empire Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical r More

by CHEFALSO123
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2022

Empire Ford Inc. responded

Dear Chefalso123, Thank you for your 4-star rating and congratulations on the purchase of your 2019 Fusion! We're happy to see that you rated us with high marks for friendliness, pricing and overall experience. You had mentioned that you were disappointed that the Fusion did not come with towing capability and a disc player, unfortunately, as a dealer, we have no control over the features the Ford designs and incorporates into their vehicles. But we thank you so much for choosing Empire Ford as your dealer. Safe travels.

March 09, 2022

Dealership Rating
Employee Rating

Very coropirive nice and patient people. Some nice selection of vehicles on the lot...awesome. More

by caryvance11
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Dosreis

Mar 09, 2022

caryvance11 responded

Still waiting on my title for 2016 black hybrid it's been almost 2 weeks

March 05, 2022

Dealership Rating
Employee Rating

Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Martin Smith , Ashley Couto, Naia Lara, David Pacheco, Steve Thomas

Mar 07, 2022

Empire Ford Inc. responded

Dear Mr. Coates, We certainly understand your frustration. We can see that you are upset that your Dodge has an oil leak, which we are in the process of fixing, and that your warranty coverage does not cover a loaner for more than 5 days. Our Service Director, David Pacheco, provided a free tow to the dealership (a $300 value) and has set you up with our Hertz dealer rate. We are trying to o help any way we can.

Mar 07, 2022

coates.seth123 responded

You guys should be covering the rental ive owned the truck for 3 weeks. I appreciate daves effort but as i said in the store im out of work this week 1300 bucks paying a truck payment for 874 a month and also a rental which was 487 for this week. Im very upset with the lack of ownership from you guys regarding the truck. All i asked was for a loaner or rental reimbursement while the truck gets fixed. Hopefully this gets handle quickly and right so i cam add a better ending to this review im looking forward to it.

February 26, 2022

Dealership Rating
Employee Rating

Prompt service. $3000 hidden online markup is misleading and dishonest. Detail and inspection botched after purchase despite leaving the vehicle for an entire day. T More

by Cohnp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Couto, John Silva

Mar 04, 2022

Empire Ford Inc. responded

Dear Cohnp, we understand your frustration with things taking longer than anticipated. When you brought your vehicle in for a bedliner, reconditioning and sticker, the recon took longer than we had hoped. We had planned on getting your vehicle into the inspection bay but since you were pushed for time, we mailed you your registration so that you could get your vehicle inspected at your convenience. Should you still need an inspection, we would be happy to have you bring the vehicle back in for our techs to take care of that for you. Thank you.

Mar 04, 2022

Cohnp responded

Thank you for the response. I dropped off the truck at 930a for bedliner, inspection and detail, and was quoted an approximate 130p finish. I was alerted that the truck was all cleaned up at 225 and arrived at 430. The bedliner was excellent, which was subcontracted out to RhinoLiner NB. I discovered the inspection was not completed, which was not disclosed. The detail was entirely dissatisfactory, as if it had taken 5 minutes to run through. At drop off, I asked the salesman and a service assistant manager specifically to assure the removal of the copious dog hair in the rear pockets of the front seats, it was not. I arrived 3 hours after the quoted finish time, and was asked for more time. My “push for time” was not the issue, rather the poor communication and inefficiency of the system that day.

February 21, 2022

Dealership Rating
Employee Rating

Great sales personnel and dealing with Tyler was very good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was More

by HARLEYLIFE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Tyler Torres , Savannah Cosme

Mar 04, 2022

Empire Ford Inc. responded

Dear Harleylife, since you were unable to come into the dealership to pick up your registration, your salesperson, Savannah, emailed you a copy and then mailed the original to you. If you have not received that as of yet, please contact her ASAP at 508-996-5611. Please let us know if we can be of any further assistance. Thank you.

Feb 22, 2022

Empire Ford Inc. responded

Harleylife, Let me look into this and I will get back to you within the next couple of days with an answer. Thank you.

February 08, 2022

Dealership Rating
Employee Rating

Salesperson was professional and friendly. He was able to answer all my question without hesitation. More

by rtrocina
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Silva

Feb 09, 2022

Empire Ford Inc. responded

Dear rtrocina, Thank you for your kind words. We're pleased to hear that your salesperson, John, was "professional and friendly." I see that you rated us with a 4-star review, please let us know what we could do to earn a 5-star review. We strive for excellence. Thank you.

Feb 10, 2022

Empire Ford Inc. responded

Dear rtrocina, Thank you for explaining. I completely understand. Unfortunately, due to the current climate with the shortage of inventory caused by the microchip shortage, dealers have been forced to price their inventory above MSRP. We appreciate you choosing Empire Ford and congratulations on your new purchase.

Feb 09, 2022

rtrocina responded

Car was priced over the MRSP I wasn’t informed on this from the ad or when I called and spoke to sales manager

January 29, 2022

Dealership Rating
Employee Rating

Salesperson was very professional and also friendly. He was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the futur More

by rtrocina
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft , John Silva

Feb 03, 2022

Empire Ford Inc. responded

Dear rtrocina, thank you for choosing Empire Ford for your vehicle purchase. We're so pleased to hear that your salesperson, John was "professional and friendly" as well as "knowledgeable" about the car. Safe travels!

January 18, 2022

Dealership Rating
Employee Rating

This dealership has kind and welcome me as a new customer and friendly sales people More

by Barrylanglois
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Roberto Perez

Jan 24, 2022

Empire Ford Inc. responded

Dear Barry, I noticed that your DealerRater review only gave us a 3-star rating. We strive for 5-star ratings from all of our customers. I noticed that you commented on our kind and welcoming staff but rated our pricing as 2-stars. Unfortunately, the pricing issue is an economic issue with ALL dealers facing low inventory, therefore, pricing is higher than it has been in the past for all dealers. We ask that you please reconsider your 3-star review. Thank you for your consideration.

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