Martin Smith

Great service in and out in timely manner highly recommended to go to the service department recommended to go to the service department More

by andrewcbrl31 Verified Customer Verified Customer

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The service manager said if they could not get to it on Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock. Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock. More

by RAPPING34 Verified Customer Verified Customer

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Very happy with the service they got me right in and was finished very quickly I’m very happy with the service finished very quickly I’m very happy with the service More

by David brasells123 Verified Customer Verified Customer

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This is the second time in a row I have had numerous problems getting my car picked up for service. Took me 3days just to make the appt. When I did the pick up time was 9:30 and no one showed up after t problems getting my car picked up for service. Took me 3days just to make the appt. When I did the pick up time was 9:30 and no one showed up after talking to 3 people on the phone and many excuses the vehicle was finally picked up at noon time or so. This happened last time I attempted to have this service. It got to be late in the afternoon to car no phone call so I had to call again to ask about my car. I finally arrived home late in the afternoon. Also I called Marina Smith 4 times he never answered and never returned my calls. He knows why I was calling him. I am in the market for a new car my 2019 Edge xx has only 10K miles and is like new a very attractive trade in which won't happen at your dealership. Terrible service not the actually work but the administrative part of it and even worse communication. More

by AHINKLEY67 Verified Customer Verified Customer

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The best place to go and I always go to Empire Ford the best people friendly! best people friendly! More

by Jose Torres Verified Customer Verified Customer

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Brenda in scheduling is wonderful! She very efficient and helpful. The mobile service tech was excellent. On time, thorough and friendly. It is such a great service which saved a gr She very efficient and helpful. The mobile service tech was excellent. On time, thorough and friendly. It is such a great service which saved a great deal of time. When requesting a copy of the receipt, the service reps were helpful and friendly. This isn't' the first time I have used First Ford and I will certainly continue to use them. I would definitely recommend First Ford. More

by JDRING Verified Customer Verified Customer

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All car dealers today have both good and bad days, empire Ford always puts in the effort even on difficult days to make things right Ford always puts in the effort even on difficult days to make things right More

by don.chapin.1 Verified Customer Verified Customer

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Great service! Great costumer service! Ashley, Brian and the whole crew keep spoiling me over and over again! Great costumer service! Ashley, Brian and the whole crew keep spoiling me over and over again! More

by alvin.fagundes Verified Customer Verified Customer

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Taey did will good on my car I will tell all my friends about them about them More

by sshirleysousa5791 Verified Customer Verified Customer

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I can not thank the Empire Ford service team enough, they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my family a service appointment quickly, diagnosed the issue same day and ensured my family was safe while using our vehicle. They earned a customer for life today! Thank you again Empire team! More

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