Martin Smith

My wife and I have been ripped-off by Empire Ford of New Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We info Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We informed the staff what the issue was, and that we had just had to replace the engine oil as it was bone dry. We were told later that day that the leak was the fault of the transmission pan gasket needing to be replaced; Quoted at $945 to replace. We declined the work, and instead were charged $180 for diagnosing the problem. We took the car to another garage (which gave an estimate of $300 if we needed the transmission pan gasket replaced). They discovered that the transmission was 100% fine, and that the oil leak was from the oil separator. They also stated (regarding the substance on the engine), "any mechanic that has ever put their hands on an engine would be able to tell this was motor oil and not transmission fluid. [Empire Ford] is either incompetent or trying to cheat you." We tried reaching out to the Service Manager at Empire Ford to discuss their incorrect diagnosis, only to be told that he has been on vacation. (Concerning, considering that there was a note on our receipt specifically stating that the recall work we also had performed was "REVIEWED BY SERVICE MANAGER MARTIN", as is required by Ford Motor corporate policy.) Following his return from vacation, we proceeded to speak with desk staff four separate times over 3-days, leaving messages each time for Martin to return our call. On the fifth day of Martin having returned, having still not heard from him, we returned to Empire Ford in person, where we stated we would remain until we were able to speak with Martin. After a short wait, we were brought into Martin's office, where we proceeded to explain the above situation. Martin presented as both defensive and uncaring, refusing to even entertain the notion that Empire Ford had misdiagnosed our issue. After explaining several times that the other garage physically showed us where the leak was coming from (as well as the good condition of our pan gasket and transmission fluid,) only to have Martin wave it away with "then there must have been multiple issues, your car has 90,000 miles and things just go wrong at that point", we requested that Empire Ford either replace the oil separator at cost, or refund the $180 we spent on a false diagnosis. Both options were turned down with a chuckle, stating that we "wouldn't like [their] price." He estimated it would cost $1900 for our repair. We proceeded to thank him for his time and left the office. He claims that independent garages "can't do" what Empire does, and that Empire's low reviews are just "people whining because they don't want to pay their bills". Avoid Empire Ford like the plague. More

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I work for the dealership and I did work on my car I enjoy it enjoy it More

by Kennybouchard20@gmail.com Verified Customer Verified Customer

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One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empire Ford from John and Kevin in the sales department, the service department ,parts department and finance department could not have been easier to work with, Professional knowledgeable, and will always answer your call day nights or weekends. One of the last old school dealership around today. I would recommend to anybody looking for a new or used vehicle to check out Empire Ford before buying anywhere else.5 Stars More

by tugboat49 Verified Customer Verified Customer

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Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123 Verified Customer Verified Customer

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