CARI SIMPSON | Page 23

Overall an ok experience. Got us in and out pretty quickly. Price increased quite a bit since last oil change. When checking my cabin air filter, they did not put the contents Got us in and out pretty quickly. Price increased quite a bit since last oil change. When checking my cabin air filter, they did not put the contents of my glove compartment back, but left it all out on my dash. A little disappointing from a place we had grown accustomed to doing business. We purchased our 4Runner from this location 6 years ago and have had all of our oil changes/service done there, even though we have to drive an hour and a half to get there. More

by DARWINARCHER Verified Customer Verified Customer

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Set appointment time for transportation rather than wait, gone to lunch, no updates or adjustments for inconvience! gone to lunch, no updates or adjustments for inconvience! More

by GKMARTINRANCH Verified Customer Verified Customer

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Very professional. Vehicle was finished in a timely mannerwill return when service is needed again . Vehicle was finished in a timely mannerwill return when service is needed again . More

by CRBOYD1 Verified Customer Verified Customer

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Everyone that I talked to was very nice very helpful with the knowledge to answer the questions I asked. I would recommend them to any of my friends without hesitation! The cashier at the end of my visi with the knowledge to answer the questions I asked. I would recommend them to any of my friends without hesitation! The cashier at the end of my visit was soo nice. Friendly. I got to have a small talk with her and she was polite, interested in what I said and did not make me feel like a number. More

by BRANDIEB74 Verified Customer Verified Customer

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I made an appointment for service on my car, they took over two hours for an oil change. When I asked why it took so long the attended said the maintenance plan I had wasn’t a common one they use. My ca over two hours for an oil change. When I asked why it took so long the attended said the maintenance plan I had wasn’t a common one they use. My car is a Toyota, with a Toyota plan….when I first bought my Toyota the service was amazing, they seem to be getting worse. They also obviously dig through my glove box because there were items from my glove box on the floor board of my car when they finished. Can they at least be neat and put things back when they go into my glove box, or maybe ask me for what they need? More

by ALICE_RIPPER Verified Customer Verified Customer

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Professional, timely, and quality service. Thanks for always doing an excellent job when I bring my Highlander in for service! always doing an excellent job when I bring my Highlander in for service! More

by MIKEPMAC Verified Customer Verified Customer

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I've really enjoyed working with every department of the dealership. Chris Bayless has now sold me two cars and has had my interest in mind every step of the way. Financing has made that process as painless dealership. Chris Bayless has now sold me two cars and has had my interest in mind every step of the way. Financing has made that process as painless as possible and has explained in detail every step of the process. When I've needed service performed the service department has been very friendly and accommodating. I'll continue to return to this dealership for all of my needs. More

by WayneF Verified Customer Verified Customer

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When you schedule an appointment and it takes 1+ hours for oil change and tire rotation is way too long. People are friendly and waiting room is comfortable but I hate waiting that long. for oil change and tire rotation is way too long. People are friendly and waiting room is comfortable but I hate waiting that long. More

by TD_TURNER56 Verified Customer Verified Customer

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The entire staff was very polite! The service was prompt and the lobby was nice and clean! and the lobby was nice and clean! More

by SARAHBERRY712 Verified Customer Verified Customer

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I had a problem associated with my last service visit. Once I articulated my concern to management, they were extremely concerned and literally "jumped into action" to insure my issue was addressed rapi Once I articulated my concern to management, they were extremely concerned and literally "jumped into action" to insure my issue was addressed rapidly and professionally. They resolved my issue with exceptional speed. I was contacted by Service Manager, Matthew Marquart, once he learned of my issue and he made sure that my problem was resolved, and corrected. I also would like to compliment "Paul" in the Service Department, who worked on my vehicle and who impressed me as someone who is at the "top of his game." Bottom line, that's why I purchase and service my vehicles at Shottenkirk. More

by Twoon47! Verified Customer Verified Customer

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