CARI SIMPSON | Page 25

The service writers were very attentive and knowledgeable. We received excellent service! We were very happy with our experience. knowledgeable. We received excellent service! We were very happy with our experience. More

by PBYRD001 Verified Customer Verified Customer

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They are very professional and explain everything. It is very easy to schedule maintenance and let you know when your vehicle is ready. very easy to schedule maintenance and let you know when your vehicle is ready. More

by SAMRODRIQUEZ Verified Customer Verified Customer

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Excellent service department. Customer service representative was courteous, kind, knowledgeable, and professional. Excellent service technicians. Timely turn around. Well done! representative was courteous, kind, knowledgeable, and professional. Excellent service technicians. Timely turn around. Well done! More

by FTRDOC23 Verified Customer Verified Customer

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Service rep took my request and informed me that it would take an hour and a half to two hours. It was an accurate estimate. Received a text approx two hours later that car was ready for pickup. take an hour and a half to two hours. It was an accurate estimate. Received a text approx two hours later that car was ready for pickup. More

by THOSSR Verified Customer Verified Customer

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Have depended on dealership to keep me aware of needed services, and have found service representatives to be capable and helpful. services, and have found service representatives to be capable and helpful. More

by MHALLX7 Verified Customer Verified Customer

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Excellent service and communication throughout the process very comfortable waiting lounge and updates on timing and needed work process very comfortable waiting lounge and updates on timing and needed work More

by TIM@TIMARCHERMUSIC.COM Verified Customer Verified Customer

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I use this dealership for all of my service. They do a good job at a fair price and have a nice waiting area. Plus I like the little shop within the store. good job at a fair price and have a nice waiting area. Plus I like the little shop within the store. More

by J_LGN82 Verified Customer Verified Customer

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I have purchased more than one vehicle from Shottenkirk. Service is good, staff is professional and friendly. Like others, I was concerned when Durant (who I had also purchased vehicles from) sold the deal Service is good, staff is professional and friendly. Like others, I was concerned when Durant (who I had also purchased vehicles from) sold the dealership tp Shottenkirk, as we had become accustomed to Durant's friendly, hometown approach to business. I am pleased to report that my fears were unfounded. Shottenkirk has exceeded the level of professionalism and customer service I had hoped for. I have had only one negative experience. This past visit, I attempted to make an appointment for service for my Hylander. I called the Service Department 3 times with no one answering. I finally called the main line and explained my frustration to the receptionist, who courteously apologized for the inconvenience and connected me to the Service Department. Again, no answer. I finally called the main line again, this time requesting to speak to the :"Dealership General Manager." In a matter of seconds, I was transferred to the Service Manager and made my appointment. All's well that ends well. Note: During one of the phone calls, I was asked to leave my name and contact number and someone would get back to me. I'm still waiting for that return phone call. More

by Twoon47! Verified Customer Verified Customer

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Everyone was very helpful. The process was smooth and quick with no stress. Best car purchase experience!! quick with no stress. Best car purchase experience!! More

by KIMOTAL78 Verified Customer Verified Customer

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Very thorough. Helpful. Courteous staff. This was a 45,000 mile check up. Checked everything and corrected anything to make our car in tip top shape. 45,000 mile check up. Checked everything and corrected anything to make our car in tip top shape. More

by PFLUEGER Verified Customer Verified Customer

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