CARI SIMPSON | Page 36

This was my first visit to Shottenkirk, as we just moved to this side of town. I have owned a Toyota for 4 years and had all of my service work done at several different dealerships. My visit to Shottenki to this side of town. I have owned a Toyota for 4 years and had all of my service work done at several different dealerships. My visit to Shottenkirk was, by far, the BEST experience I have had. The advisors were nice and the service was very fast. The dealership is beautiful, too. More

by MAKARNES70 Verified Customer Verified Customer

Print

I do wish they could get a new wash rack. It is broken more than working. The service folks are good. Melissa works with me. This past service I did not see itemized for my oil change. My car front was no more than working. The service folks are good. Melissa works with me. This past service I did not see itemized for my oil change. My car front was not vacuumed either where usually the front is. Disappointed in this trip. More

by SUSANNEWOODS102 Verified Customer Verified Customer

Print

Quick turn around on tire rotation, but pointed out would like complimentary car wash to advisor as car covered in road grime. Had to go back and ask for car wash after I had checked out....advisor failed t like complimentary car wash to advisor as car covered in road grime. Had to go back and ask for car wash after I had checked out....advisor failed to tell someone and no other employee took initiative to return a clean car to the customer. More

by THOMSONJIM99 Verified Customer Verified Customer

Print

The whole team was great, very friendly and courteous. I was in and out in a flash, and even given recommendations for my next visit. Great Job to the Granbury Team. was in and out in a flash, and even given recommendations for my next visit. Great Job to the Granbury Team. More

Print

Garland has ALWAYS been SUPER...knows the business, great customer service and ALWAYS PLEASANT. I've been dealing with this dealership since it came to Granbury years ago(Previously Durant). She started in customer service and ALWAYS PLEASANT. I've been dealing with this dealership since it came to Granbury years ago(Previously Durant). She started in service department and worked her way up to Assistant Service Manager.......she is a rare example of knowledgeable and customer service in this automobile industry. Need more like her. More

Print

Everyone I've come into contact has been friendly and helpful. I've purchased several vehicles from the dealership and been satisfied with the sale and the service. helpful. I've purchased several vehicles from the dealership and been satisfied with the sale and the service. More

by ASUTTON64 Verified Customer Verified Customer

Print

Showed no concern for COVID risk despite signs "suggesting" masks and saying "your health is our #1 priority". 90% of employees not wearing masks, talking face to face with each other and custome "suggesting" masks and saying "your health is our #1 priority". 90% of employees not wearing masks, talking face to face with each other and customers in closed office space and service bay with closed doors. Even though I drove up wearing my mask so as not to spread anything inside my car for the service people to be exposed to, the service writer approached me maskless, speaking into my window less than 2 feet from me. Not an ounce of concern, and pointed the finger at management for not having a policy. No barrier between customer and cashier either, and she wasn't wearing a mask until I was right in front of her. Try the Ford dealership nextdoor to see what a caring experience can be! Oh, and my car was still sitting outside 20 minutes after my appointment time, with other cars taken in before mine. Service writer didn't seem to know I even had an appointment or that it mattered. More

by READE23 Verified Customer Verified Customer

Print

Great service. Moved here from Wisconsin with a new 2020 Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. More

by TOM@TOMJENSEN Verified Customer Verified Customer

Print

The number of employees not wearing masks and walking around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks More

by B33 Verified Customer Verified Customer

Print

The service department at this dealership is Aces, Straights, & Flushes! Always honest, friendly, and courteous. (I wish the Sales Dept could learn from them.) Keep up the good work! Straights, & Flushes! Always honest, friendly, and courteous. (I wish the Sales Dept could learn from them.) Keep up the good work! More

Print