CHRISTIAN MAGANA | Page 3

Unlike a couple of other Mercedes dealers I have frequented in the past few years, the service department of Mercedes Benz of Long Beach is always ready to jump in, take the car with a day’s notice, frequented in the past few years, the service department of Mercedes Benz of Long Beach is always ready to jump in, take the car with a day’s notice, provide a loaner and get the job done quickly and properly. We’ll done! More

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Great customer service. Christian Magana is a great service advisor. He is very attentive and very courteous. An asset to Long Beach Mercedes Benz. Long Beach is a bit of Christian Magana is a great service advisor. He is very attentive and very courteous. An asset to Long Beach Mercedes Benz. Long Beach is a bit of a distance from home but the direct access to the freeway help a lot and the customer service keeps me returning. More

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Excellent service As always my experience was great!!! Christian is a wonderful service advisor. Always in tune with what my vehicle needs. My car is always back to me As always my experience was great!!! Christian is a wonderful service advisor. Always in tune with what my vehicle needs. My car is always back to me when promised. More

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Super fast and efficient The service folks were super friendly and processed us very quickly. Our car was completed very fast and was shiny clean when we picked it up. We have The service folks were super friendly and processed us very quickly. Our car was completed very fast and was shiny clean when we picked it up. We have had nothing but first class service the LB MB! More

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Scheduled maintenance bisit It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it to location after hours More

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Flat tire blues, Dealership Customer Service to the rescue My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised th My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised that the right rear tire was at 17 PSI so he filled it to get back home. The next day on a Saturday I started up the car to find it down to 1% and immediately called Chris my Customer Service Rep and Mercedes of LB , Chris advises me to bring in the car for the safety aspect of the issue, he couldn’t guarantee me that it would be ready by the end of the day due to the large # of other appointments already ahead of me for the day. Within 3 hours Chris was able to have the tire replaced , put on a matching left rear , service the car for a recall issue and got me back the car in less than 4 hours! Chris was also able to get me a few breaks on the fees and labor and I left the dealership with a sense of security and good will knowing my car was back up to peak performance once again!! Thank you Mercedes of LB for all you do for your clients and customers each and every day!! More

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Worth going the extra mile for It was easy to get an appointment and a loaner. All the work was carefully explained by Christian and no unneeded items were pushed on me. It was easy to get an appointment and a loaner. All the work was carefully explained by Christian and no unneeded items were pushed on me. More

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Best dealership I’ve been to This isn’t the closest dealership to me but I’ve been coming here for 9 years and they treat everyone with respect and they’re friendly and honest. This isn’t the closest dealership to me but I’ve been coming here for 9 years and they treat everyone with respect and they’re friendly and honest. More

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Awesome!!! Kudos to Christian My experience was awesome. I chose to wait for my car and the service was completed in a very timely manner. I had some concerns but Christian was v My experience was awesome. I chose to wait for my car and the service was completed in a very timely manner. I had some concerns but Christian was very reassuring and patient. I am so thankful to all the employees at MB of LB especially Ali and now Christian. More

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Great! Rebeca is very friendly and personable. I needed a tire, Rebeca took good care of me. Excellent service. This is my 3rd Benz. I always bring my cars here for service. I have been a Benz girl I needed a tire, Rebeca took good care of me. Excellent service. This is my 3rd Benz. I always bring my cars here for service. I have been a Benz girl for 20 Years. Love my E350!!!! More

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