CHRISTIAN MAGANA | Page 3

Congratulations For Your Outstanding Customer Service When I met Toshi Sato at Mercedes Benz of Long Beach, he welcomed me with a big smile on his face. I can already tell he is eager to help me. I wante When I met Toshi Sato at Mercedes Benz of Long Beach, he welcomed me with a big smile on his face. I can already tell he is eager to help me. I wanted to buy a new car but did not really know what I wanted. Toshi was so patient helping me test drive a few cars until I found the one I wanted to buy. He was there with me from the time I entered the building until I drove the car take it home. I was very happy with his service and the people who where there to help me select the car of my choice. I will highly recommend him and this dealership for a job well done. Thank you, Toshi. Sat and everyone at Mercedes Benz of Long Beach. More

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Great service! Great service and beautiful facility - you can eat off the floor in the maintenance area. Christian is always friendly and professional. I would no Great service and beautiful facility - you can eat off the floor in the maintenance area. Christian is always friendly and professional. I would not ever take my car anywhere else. More

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Christian is awesome Just an overall great experience. Car was ready a day ahead of schedule. I was communicated with very well and in and out quickly. Highly recommend th Just an overall great experience. Car was ready a day ahead of schedule. I was communicated with very well and in and out quickly. Highly recommend this dealership More

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GREAT CUSTOMER SERVICE Arrived at 7:00 a.m. and was greeted by Christian Magana, same man who helped me last year. Christian promised I would be out of there in two hours a Arrived at 7:00 a.m. and was greeted by Christian Magana, same man who helped me last year. Christian promised I would be out of there in two hours and he kept his word. I had some coffee, watched TV, took a stroll around the dealership. Passed on the opportunity of buying an absolutely luxurious AMG for only $193,000 and decided instead to have "old Betsy" tuned up. A good decision. See you next year. P.S. If I do win the lottery that AMG is coming home with me. More

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Unlike a couple of other Mercedes dealers I have frequented in the past few years, the service department of Mercedes Benz of Long Beach is always ready to jump in, take the car with a day’s notice, frequented in the past few years, the service department of Mercedes Benz of Long Beach is always ready to jump in, take the car with a day’s notice, provide a loaner and get the job done quickly and properly. We’ll done! More

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Great customer service. Christian Magana is a great service advisor. He is very attentive and very courteous. An asset to Long Beach Mercedes Benz. Long Beach is a bit of Christian Magana is a great service advisor. He is very attentive and very courteous. An asset to Long Beach Mercedes Benz. Long Beach is a bit of a distance from home but the direct access to the freeway help a lot and the customer service keeps me returning. More

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Excellent service As always my experience was great!!! Christian is a wonderful service advisor. Always in tune with what my vehicle needs. My car is always back to me As always my experience was great!!! Christian is a wonderful service advisor. Always in tune with what my vehicle needs. My car is always back to me when promised. More

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Super fast and efficient The service folks were super friendly and processed us very quickly. Our car was completed very fast and was shiny clean when we picked it up. We have The service folks were super friendly and processed us very quickly. Our car was completed very fast and was shiny clean when we picked it up. We have had nothing but first class service the LB MB! More

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Scheduled maintenance bisit It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it to location after hours More

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Flat tire blues, Dealership Customer Service to the rescue My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised th My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised that the right rear tire was at 17 PSI so he filled it to get back home. The next day on a Saturday I started up the car to find it down to 1% and immediately called Chris my Customer Service Rep and Mercedes of LB , Chris advises me to bring in the car for the safety aspect of the issue, he couldn’t guarantee me that it would be ready by the end of the day due to the large # of other appointments already ahead of me for the day. Within 3 hours Chris was able to have the tire replaced , put on a matching left rear , service the car for a recall issue and got me back the car in less than 4 hours! Chris was also able to get me a few breaks on the fees and labor and I left the dealership with a sense of security and good will knowing my car was back up to peak performance once again!! Thank you Mercedes of LB for all you do for your clients and customers each and every day!! More

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