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CJ Gleason
CJ Gleason at Granite Subaru

CJ Gleason

Service Manager

Granite Subaru

193 Lowell Rd
Hudson, NH 03051

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4 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

20 yrs, 4 mos

Languages Spoken

English English

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4 Reviews

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4 Reviews of CJ Gleason

October 15, 2026

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Employee Rating

Every single person I interacted with at this dealership dropped the ball - sales, sales management, service, service management, even the person whose job is apparently supposed to be keeping new buyers ha More

by tjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Uliano, Tiffany Caverly

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Oct 17, 2026

Granite Subaru responded

Hi Tim, I'm surprised to see your review because I thought we had compensated for the installation delay by including several hundred dollars' worth of additional accessories installed at no cost to you. We always strive to ensure customer satisfaction. We are sorry that we fell short. I'm surprised to see you say I didn't call you back. I did call you back; I left a message, and you did not return my call before coming back to the store for pickup. All the best - The Granite Subaru Team.

Oct 17, 2026

tjl responded

I was going to leave things as they were, but this website sent an e-mail to me asking for a review. I didn't go seeking it. It came to me. You probably should have taken me off whatever list goes to them, but here we are. There were no "additional" accessories installed. There were accessories I requested as part of the original transaction but Granite employees failed to order and/or enter properly. Some items were missing, other items were wrong. They weren't compensating for a delay, whomever authorized it was fixing another employee's screw up at the dealership's expense. There were no calls and no voicemail messages from anybody at Granite Subaru post-delivery - everything was driven forward by me. If you called somebody, it wasn't me. I'm not sure which individual you are, but now you've now moved from incompetence to actual deceit - and in public, too. You could have handled the dealership's ineptitude with grace by not soliciting a review and again by not replying to the review... but, again, here we are. I'm frankly not surprised. When I did come to make the final pickup, the notification was a text message. The person who sent it barely spoke three words to me when I arrived. He'd tried his best to be helpful at the beginning, and he could have salvaged the relationship if he hadn't been so cold. It appears your entire staff needs to learn how to handle disappointed customers gracefully.

September 04, 2026

Dealership Rating
Employee Rating

The service are was horrible. I had to pay for a second uber because they could not accomplish an oil change and interior detail from 4:00 pm on Monday until late Wednesday !! An More

by pattytapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 10, 2026

Granite Subaru responded

Patty we are sorry to hear your frustration. We do apologize that our recon department was backed up and we totally understand your frustration with the delay. As for the Uber, our Service Manager CJ had mentioned we would absolutely reimburse you for the Uber you just needed to email him the receipts. He still has not received those. If you could email the Uber receipts toCJ at cgleason@granitesubaru.com he will get that reimbursed for you right away.

February 22, 2026

Dealership Rating
Employee Rating

I had the best experience professionally handle great customer service and the manager CJ Gleason was awesome . More

by ROSEY4150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 24, 2026

Granite Subaru responded

Rosey thank you for the nice review. CJ does a great job for us!

February 20, 2026

Dealership Rating
Employee Rating

Always greeted with a smile! Treated so well the whole time. They offered a few times to take me to work if I could not wait. The waiting are feels like you’re in a nice living r More

by EILEENCARRNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bisson

Print
Feb 24, 2026

Granite Subaru responded

Eileen that's the best review we can have. Our job is to make your servicing easy and enjoyable and it seems we succeeded. Thanks for the great review.

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