CJ Marella | Page 30

This has been the most stressful process ever. I didn't even get to test drive the car because they had lost the key. They made me put down 250.00 for no apperant reason and said it was refundable a didn't even get to test drive the car because they had lost the key. They made me put down 250.00 for no apperant reason and said it was refundable and I'm still waiting on that. I felt i was fooled into adding tons of crap to the car and ended up paying tons more money for the car. I have called numerous time to get some answer about insurance and registration...left messages and no one calls me back. I wouldn't recommend anyone to go there. Cars are nice..customers service horrible. More

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From the very start, my experience at Toyota of Wallingford was positive. I had been looking at Tacomas at 6:00am on the website when I was prompted to chat with a representative, which impressed m Wallingford was positive. I had been looking at Tacomas at 6:00am on the website when I was prompted to chat with a representative, which impressed me since I had not experienced that on other sites. She verified that the vehicle I was interested in was still in stock and said that a sales representative would contact me ASAP to confirm. CJ Marella got back to me by opening time. We discussed the truck and financing, as I was hoping Toyota could match the rate I had been offered by my credit union--which they did. I left a deposit and made an appointment to pick up my vehicle. When I arrived to get my new Tacoma, everything was ready to go-- paperwork, vehicle, etc. CJ walked me through the entire process and was extremely attentive to me as a customer. Once the paperwork had been completed, he explained all the features of my new truck in detail, even syncing my iphone with the bluetooth in the vehicle. I must say that I had attempted to purchase a vehicle from the local dealership where I live in Danbury and got nothing but the runaround. Ib was a highly unpleasant experience. My experience in Wallingford was the polar opposite and made the hour-long drive worth it as I was treated with the utmost respect and professionalism. More

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Smooth experience from start to finish! CJ and Ron were both quite helpful in the process surrounding my trade-in vehicle as well as the purchase of my Certified Toyota. both quite helpful in the process surrounding my trade-in vehicle as well as the purchase of my Certified Toyota. More

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I dealt initially with Samantha Gettings, who was okay. Then she handed off to C.J. Marella. I came to agreement with Toyota Scion of Wallingford on buying the car and put down a $1,000 deposit on June 9. Then she handed off to C.J. Marella. I came to agreement with Toyota Scion of Wallingford on buying the car and put down a $1,000 deposit on June 9. However Mr. Marella not able to produce clear title and deliver the car until July 10. Then, when they finally did deliver the car, the odometer was showing 19,568 miles, not the 18,000 miles that had been advertised (I printed off a copy if the internet posting). So, the dealership sold a car that was not marketable (probably illegal), took a month to deliver the car, and let someone drive the car 1,500 miles (also probably illegal) And it gets worse. When the car was delivered, it had a rock chip in the windscreen (probably illegal) and reeked of cigarette smoke. Also, they only gave me one key, which the nice people at Riverhead Toyota Scion tell me is against Toyota policy. I have ordered a second key, which cost me $242.82, and I will have to pay another $100.00 to get it programmed. And it gets worse still. Mr. Marella said the dealer would pay to have the rock chip fixed, which I did to the tune of $136.81. And then Mr. Marella stopped returning my calls. So, in addition to being without a car for a month and then getting a stinky car with almost 9% greater miles, I am out $479.63. This is my second Scion and I have been very happy with the product, but the sales and service from Wallingford have been abysmal. I hope Toyota of America will make this right and save me from having to complain to the Connecticut Attorney General and the Bureau of Consumer Affairs. I can be reached at 212.698.3634. More

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Great experience buying my new Highlander. CJ Marella was very helpful and knowledgeable, and I appreciated the VIP treatment before, during and after my purchase. Frank and Gloria were very friendly an was very helpful and knowledgeable, and I appreciated the VIP treatment before, during and after my purchase. Frank and Gloria were very friendly and easy to deal with. I recommend Toyota of Wallingford to everyone interested in a Toyota. More

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This is our second time buying a new Toyota from Wallingford Toyota. The experience with both purchases has been a very good one. We knew just what we were looking for this time and CJ Marella was Wallingford Toyota. The experience with both purchases has been a very good one. We knew just what we were looking for this time and CJ Marella was the best person we could have asked for. He was patient with us in what we wanted, had great information and knowledge of the Avalon Hybrid we were looking for. We had to wait for the one we wanted, but was in the time frame they said we would have it. When the car arrived CJ explained how to use all the equipment inside and out, thoroughly. He assured us that we could get in touch with him anytime we needed anything. He also introduced us to the manager,Frank, who was very accommodating too. It has been a great experience dealing with Wallingford Toyota for the second time, even better than the first time. More

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