CJ Phan

Abysmal experience with this store, buyer beware. Spent a day negotiating a lease with this store. Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about Spent a day negotiating a lease with this store. Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about registration. I was assured it was included in the numbers I was sent. Based upon this, I agreed to move forward. I submitted credit app, and was eager to sign. The following day, I was called by the ‘manager’ (doubt this was gsm, maybe finance, idk), and in reviewing the numbers, was told the payment was 20 something dollars a month more than the written quote I was sent previously. When asked why, the stated that the registration was due and needed to be added to the numbers. I politely declined and referred back to the salesperson who provided original numbers. He reassured me there was some sort of glitch and the payment was not that number (the number he gave at this point was actually $4/mo more than what he initially sent but after the credit pull I resigned to just sign and get it over with). With this reassurance, the manager calls back again, and once again gives the number that is $20/mo more than what I was given, at which point I was done. Not once was there a ‘Hey sorry we missed this’, or ‘I recognize these were not the numbers you were previously given’ a ’sorry’ ZERO ownership. Just, “So what do you want to do?”. I have leased a dozen BMWs from dealerships in both Northern and Southern California and not once has the number I ended up signing varied so significantly from the quote I got before we ran credit. Totally get that mistakes happen but this was very poorly handled. The next day I asked for the name of the individual (manager) I spoke with and did not receive any additional replies. More

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We enjoyed our experience with Elk Grove BMW very much. Carlos was very professional and clear as we made our way through the process of leasing a car for the first time. We were unsure as to whether we wa Carlos was very professional and clear as we made our way through the process of leasing a car for the first time. We were unsure as to whether we wanted to lease rather than purchase, and Carlos was very helpful in answering our questions. Later, after bringing the car home, we had additional questions and Carlos got back to use in a timely manner. More

by Barbara Verified Customer Verified Customer

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My experience on joining the bmw franchise by purchasing a 3 series 330i has been amazing. The team has been super helpful and I love the car! a 3 series 330i has been amazing. The team has been super helpful and I love the car! More

by NWITHOMP Verified Customer Verified Customer

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CJ was amazing to work with! He was very kind, patient, and made the whole process smooth and stress free. He answered all my questions and made sure I felt comfortable every ste He was very kind, patient, and made the whole process smooth and stress free. He answered all my questions and made sure I felt comfortable every step of the way. Honestly, he made me feel like I was talking to one of my uncles it didn’t feel like he was just trying to sell me a car. He even followed up to check on me and see how I liked the car, and that meant a lot. CJ helped me purchase my dream car, a 2025 BMW X6, which was a big upgrade from my 2016 X6, especially with my bundle of joy on the way. He has a great personality and is genuinely a good person. I highly recommend asking for CJ! More

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I only wish I would have brought my business here sooner! ! Buying a car is a big deal and you place your life in a company for its reliability and comfort but most of all safety. Niello Elk Grove has CJ and ! Buying a car is a big deal and you place your life in a company for its reliability and comfort but most of all safety. Niello Elk Grove has CJ and POV those guys are awesome! They go above and beyond. When we had questions or needed help they were our Chat GBT on speed dial. My Son bought a car and totaled it all in the same day! We were in shock but having these two guys to call on helped us through this whole situation.. My advice to you all that read this… when your sitting there thinking weather or not you want to get the warranties, just do it for the peace of mind! It is an add on but you never know what could happen! There is not enough stars ⭐️ ⭐️ ⭐️ I can give these guys. More

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We had a great experience at Niello - the sales and finance people were all kind and helpful, and we felt very taken care of. finance people were all kind and helpful, and we felt very taken care of. More

by MICH.CICCOTELLI Verified Customer Verified Customer

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Excellent help! CJ and Essex really helped me to feel supported and valued. I easily recommend them both. CJ and Essex really helped me to feel supported and valued. I easily recommend them both. More

by DRWOODRUFF Verified Customer Verified Customer

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Top-notch customer service. CJ Phan was very helpful in every step of the purchase of my BMW X5. Thanks CJ!!! CJ Phan was very helpful in every step of the purchase of my BMW X5. Thanks CJ!!! More

by BOBMAN66 Verified Customer Verified Customer

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CJ Phan and Pooja Thakur went on the extra mile to ensure that I was satisfied with responses to my requests. I was really impressed with their efforts that resulted in getting the vehicle I wanted. through that I was satisfied with responses to my requests. I was really impressed with their efforts that resulted in getting the vehicle I wanted. through their diligent service More

by FREDIYASERE Verified Customer Verified Customer

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Very helpfull and really friendly explain to me all the features the car that I decided to get features the car that I decided to get More

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