Mike De La Pena

The salesperson was very helpful and considerate. The Financing department was another story. The Finance Manager was disrespectful and frankly, demeaning and made ongoing assumptions that I didn The Financing department was another story. The Finance Manager was disrespectful and frankly, demeaning and made ongoing assumptions that I didn't understand financing. It was so insulting that I ended up submitting a complaint about the sales manager to BMW's corporate office. More

by ronald123 Verified Customer Verified Customer

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We had an outstanding experience at the BMW dealership. The staff was friendly, professional, knowledgeable, and made the entire buying process smooth, enjoyable, and completely stress-free from start to f The staff was friendly, professional, knowledgeable, and made the entire buying process smooth, enjoyable, and completely stress-free from start to finish. More

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Absolutely love Elk Grove Niello…Darren is the reason we keep coming back to either purchase or lease our vehicles. We are currently at number 10! Customer Service is outstanding and they treat us like fami keep coming back to either purchase or lease our vehicles. We are currently at number 10! Customer Service is outstanding and they treat us like family!!! More

by akaabeach Verified Customer Verified Customer

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I originally didn't come in to buy a car I only came in to help my sister buy her car and I seen how helpful my salesman was and the salesmanagers were making things happen, I just couldn't help myself and to help my sister buy her car and I seen how helpful my salesman was and the salesmanagers were making things happen, I just couldn't help myself and walk out of there without buying myself a car aswell. My friend that came with me has bought many cars at Niello BMW and she said if you dont buy the car you have your eye on today the car will be gone tomorrow! Im glad I took her word and bought it right then because the next day they had someone drive all the way from the bay for my car. Thank you Niello Bmw for every thing. Im happy with my car and so is my mom and my sister. We are looking forward to doing more business with you in the future. Alexis, Mike, Jacob all deserve an applause for going above and beyond More

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Pooja was the most energetic, kind, loyal, friendly, person to work with in a long time. I would definitely recommend her 100% to my family and friends looking into a BMW. She made the whole experience person to work with in a long time. I would definitely recommend her 100% to my family and friends looking into a BMW. She made the whole experience worthwhile. Her working with the finance manager, always communicating returning phone calls texts. Keeping up with updates with the whole process. I came into the BMW Niello dealership in elk Grove wasn’t even looking for a BMW AT ALL and walked out with a 2026 BMW M2. The whole experience at BMW Elk Grove Niello was over the top from the finance manager Paul to Pooja, and the sales manager, I forgot his name, but he knows who he is if he reads this. To the porters that cleaned and detailed the car exceptional! I hope you guys continue to keep Pooja there and the whole team at elk Grove BMW, it was one of my favorite experiences in my life. Out of all the dealerships that I have been to over several years they were just welcoming, no pressure from the sales guys when when I initially rolled up with my friend. The dealership was very clean very modern unlike other dealerships I have been to.. I am going to continue to go to the dealership for any other needs for my BMW M2. It was a pleasure to go to BMW NIELLO of elk Grove instead of Roseville, BMW or Sacramento.. The team at Niello BMW was nothing but the best experience in my opinion. As a field service technician myself I work with a lot of customers also so for me to be on the other side as a customer, I got a chance to see true customer service.. I hope you guys to continue to thrive and have the best team over all .. I’m super excited to be a proud first owner of a BMW, especially an M2. Thank you for all your guys’ professionalism, as well hospitality and friendliness! More

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Alexis and Mike were nothing short of class acts from start to finish. This is our 3rd BMW and Niello is our new dealership. Thanks guys!! start to finish. This is our 3rd BMW and Niello is our new dealership. Thanks guys!! More

by JLEPPER Verified Customer Verified Customer

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I had a very good experience with Jo Vo. He processed my lease buyback and gave me a lot of insight on how to proceed with purchasing my vehicle after the lease was up. He processed my lease buyback and gave me a lot of insight on how to proceed with purchasing my vehicle after the lease was up. More

by mikerx8sale Verified Customer Verified Customer

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The Niello BMW Elk Grove Sales Service and Management all go Above and Beyond to keep you happy. They make sure you walk off their property happy and satisfied. In my opinion if I can I would give Alexis G go Above and Beyond to keep you happy. They make sure you walk off their property happy and satisfied. In my opinion if I can I would give Alexis G. the highest ☆ but your scale only allows 1-5. Alexis G did such a fantastic job in making sure I felt comfortable and he kept me in the loop and kept it real with me. I appreciated his honesty and his dedication to keep us happy he kept joking and keeping us company so we dont get bored in the process of waiting. I'd buy cars from BMW again and again like I have been and I'd use Alex G as my sales person because he listened he understands and he does not sell us stuff we dont ask for. He goes head straight to what you ask for no beating around straight to the point! BMW you have a great one keep him if you want us to keep coming back! He is a keeper! BMW is my Family now I walk is everyone knows me they greet me they crack jokes they high five me. They welcome me with open arms. Yes I'd keep going back and I'd keep referring them to everyone. Keep it up Niello BMW Elk Grove ♡ More

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Pooja was extremely helpful. She answers all my questions in detail. Even after the sale if I have questions I always call her. She always explains and teaches me how to use the She answers all my questions in detail. Even after the sale if I have questions I always call her. She always explains and teaches me how to use the apps. She is amazing. That’s why I did four car transactions with her in the last few months. Please thank her for me. More

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I only wish I would have brought my business here sooner! ! Buying a car is a big deal and you place your life in a company for its reliability and comfort but most of all safety. Niello Elk Grove has CJ and ! Buying a car is a big deal and you place your life in a company for its reliability and comfort but most of all safety. Niello Elk Grove has CJ and POV those guys are awesome! They go above and beyond. When we had questions or needed help they were our Chat GBT on speed dial. My Son bought a car and totaled it all in the same day! We were in shock but having these two guys to call on helped us through this whole situation.. My advice to you all that read this… when your sitting there thinking weather or not you want to get the warranties, just do it for the peace of mind! It is an add on but you never know what could happen! There is not enough stars ⭐️ ⭐️ ⭐️ I can give these guys. More

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