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CRM CRM at CarSmart.net
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CarSmart.net

1023 W Main St
Hendersonville, TN 37075

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11 Reviews
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11 Reviews

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11 Reviews of CRM CRM

March 05, 2024

Dealership Rating
Employee Rating

Friendly. Professional. Good quality cars. B b b b b b b b b b More

by victoriac316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Guy Alfieri, Shawn Bowers, Terry "Pops" Kretz, Matthew Alfieri , Old Matt and young Matt

Mar 05, 2024

CarSmart.net responded

Good morning, and thank you for the support. It’s customers like you that make our job worthwhile. The CarSmart.net Team

February 12, 2024

Dealership Rating
Employee Rating

This place is great! ! Starting with the staff…… Shawn, young Matt and old Matt made it really easy to do business. 2nd car in 3 months and I’ll be back in the future. 5 S More

by rush4820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 14, 2024

CarSmart.net responded

Thank you so much for your glowing review, rush4820! We're thrilled to hear that you had such a positive experience with our staff, particularly Shawn, young Matt, and old Matt. Providing exceptional service and making the car-buying process easy for our customers is always our top priority. We appreciate your loyalty and look forward to welcoming you back in the future. If you ever need anything, don't hesitate to reach out. Here's to many more happy miles ahead! 🌟🚗

May 23, 2021

Dealership Rating
Employee Rating

Shawn Bowers is an amazing salesperson and human being. He was patient with me because I am hearing impaired and made sure I had what I needed. I asked questions and he answered them without it being diffi More

by Josh_perkins1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Guy Alfieri, Shawn Bowers, Terry "Pops" Kretz , Bob Garcia, Eric Hampton, Misty Bowling

August 07, 2020

Dealership Rating
Employee Rating

I was very happy with my experience at car smart. They were very friendly and helped me with what I was liking for. My 2018 Chevy Silverado is a great truck and the salesman did a great job. More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Guy Alfieri, Shawn Bowers , Bob Garcia

Sep 13, 2020

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 03, 2020

Dealership Rating
Employee Rating

I love my car but the customer service I received was very poor. I felt like an option and not a customer. It sucked a lot. Bob Garcia handled everything for the most part. He would always say he would c More

by Jwandera127
Recommend Dealer
No

Other Employees Tagged: Guy Alfieri, Shawn Bowers , Bob Garcia, Tyler Norman

Sep 13, 2020

CarSmart.net responded

I am very sorry you have had a bad experience with one of our employees, we have made necessary adjustments to ensure this will not happen again. Thank you for the input I appreciate it. Guy Alfieri President CarSmart.net

Sep 13, 2020

Jwandera127 responded

That’s good to hear but that will still not make up for the fact that I was told would get compensation for the the errors that were made and still. Bob said he would try and do something but like always he isn’t a man of his word. He made it sound like You guys would handle one of my monthly payments. I haven’t heard from his since, so I’m assuming it was one of his thousand lies. If anyone asks me about carsmart I will just have to be straight up and say I was treated like I was less than. I’m starting to think i should have checked on the box that I’m a white American and maybe I wouldn’t have had so many problems and feel cheated.

July 07, 2020

Dealership Rating
Employee Rating

I had a very pleasant, no pressure experience here. No one swooped in like a vulture the second I got out of my car and wandered the lot, it was a refreshing change from most other dealers! More

by chris.s.collins318
Recommend Dealer
Yes

Other Employees Tagged: Shawn Bowers

April 24, 2020

Dealership Rating
Employee Rating

Shawn was awesome . Best car experience I’ve ever had. Cars and trucks are clean and have great curb appeal Would highly recommend Shawn and team More

by Jmwoods66
Recommend Dealer
Yes

Other Employees Tagged: Guy Alfieri, Shawn Bowers , Bob Garcia

May 16, 2020

CarSmart.net responded

Thank you for the opportunity! The CarSmart Team!

December 26, 2019

Dealership Rating
Employee Rating

Lee M, sold us a great car for least amount owed in Hendersonville/Nashville area! Go see him! He helped our daughter find a safe car!! More

by Nicole
Recommend Dealer
Yes

Other Employees Tagged: Guy Alfieri , Bob Garcia, Lew Meriweather

March 13, 2019

Dealership Rating
Employee Rating

Horrible experience!! Steer clear of this dealership!! My husband bought a truck from there 3 weeks ago & it has had nothing but problems. They are not willing to work with you or fulfill the "90 day guare More

by Amy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 18, 2019

CarSmart.net responded

We truly are disappointed you feel the way you do, we always do our best to help out our customers with any problem they might have. It was my understanding that we have helped you out with the minor problem if you need anything else please contact us directly. The CarSmart.net Team

October 25, 2018

Dealership Rating

Absolutely satisfaction Absolutely one of the best experiences I’ve ever had at a car dealership. This place is top notch from from top to bottom. They management is amazing, More

by Landonbug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shawn Bowers , Carlye White

Oct 25, 2018

CarSmart.net responded

Thank you for the great review! The CarSmart.net Team

1

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