One of the best experiences I've had ever buying a car.
I really appreciated how they do business!
I really appreciated how they do business!
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by watz1980
Verified Customer
Verified Customer
Sold vehicle that had turn signal and wipers problem that
should of been fixed before sold.
should of been fixed before sold.
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by ekofron
Verified Customer
Verified Customer
Oct 19, 2026 -
Brown's West Branch Ford, LLC responded
Thank you for the feedback, and I'm sorry about the turn signal and wiper issues. You're right that they should have been taken care of before delivery. I appreciated the chance to talk with you about it, and our service department is getting both repairs handled for you. If anything else comes up, please reach out to me directly at 319-643-4220 or dkorte@victorywithbrowns.com.
Very best knowledable, personal and professional service
ever experienced. From start to finish, full support for all questions and concerns. From sales to financing to service, assurrance and support secon
ever experienced. From start to finish, full support for all questions and concerns. From sales to financing to service, assurrance and support second to none. Will be a customer for life !
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by Beth S
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Brown's West Branch Ford, LLC responded
Beth, a customer for life! We couldn't ask for a nicer compliment. We're especially happy to hear you felt supported well beyond just choosing a vehicle, because having someone you can count on for questions, service, and everything in between is such an important part of ownership. Thank you for the wonderful review and for putting your trust in us!
Excellent people to work with.
No high pressure salesmanship. Very thorough when explaining the Highlander controls and operation.
No high pressure salesmanship. Very thorough when explaining the Highlander controls and operation.
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by tdnd02
Verified Customer
Verified Customer
Oct 15, 2026 -
Brown's West Branch Ford, LLC responded
The last thing we want is for someone to drive away with a new vehicle and still have a hundred questions about how everything works. We're happy Caden and Matt took the time to get you comfortable with your Highlander and made the purchase a relaxed one. Thanks for choosing Brown's, and enjoy the Toyota!
I've purchased 2 vehicles from brown's & have had them
both serviced/repaired at Brown's. Caden is by far one of the best/easiest salesmen I've worked with on sales. Made the entire process great. They re
both serviced/repaired at Brown's. Caden is by far one of the best/easiest salesmen I've worked with on sales. Made the entire process great. They recently put up a new service/sales shop & I had my jeep in there for recall work. Was in & Out very quickly, & had no issues.
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by Jeff Turner
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Brown's West Branch Ford, LLC responded
Jeff, two vehicles purchased and both coming back to us for service is the kind of relationship we love building. We're happy Caden has made the buying side so easy for you, and that your first visit to the new service facility went just as smoothly. Thanks for sticking with us and for sharing such kind words. We look forward to taking care of you and your vehicles for years to come!
Salesperson had no answers to questions about this Ford
vehicle, had to keep running back and forth to the manager.. I understand I was buying an older used car, but the correct answer to a question about
vehicle, had to keep running back and forth to the manager.. I understand I was buying an older used car, but the correct answer to a question about issues this model has had in the past is not: " I don't really know because I was probably in middle school when this car was made." I realize that every salesperson has to learn, and it takes years to acquire knowledge on the job, but I felt like he was mostly telling me what he thought I'd want to hear. I had done homework on this model. He had pulled the car up front for me, but had no real background on it. My recommendation is that if you know a potential buyer is coming in to see a specific vehicle, at a specific time, review the details a bit, and figure out the selling points.
Jonathan Hansen is excellent, and I felt heard by him, and felt I could trust his answers.
Dealership is very nice, but it would be a nice touch if a beverage had been offered during the negotiation stage.
After agreeing to purchase the vehicle, I asked if I could meet the manager, but he was busy and I understand that.
I waited awhile anyway, but then I decided after chatting with Jonathan that I was in good hands.
He also introduced me to the service area/staff, and that part of the business is impressive. I will come back due to the attention I received from Rob in Service Dept. who obviously has a wealth of knowledge and is willing to answer questions, and is kind.
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by marilyntoday
Verified Customer
Verified Customer
Other Employees Tagged:
Jonathan Hansen
Oct 15, 2026 -
Brown's West Branch Ford, LLC responded
Marilyn, thank you for taking the time to share such detailed and thoughtful feedback. You came in having done your research, and it's reasonable to expect someone to be prepared to discuss the vehicle you're interested in. We're sorry that part of your experience fell short. Your suggestions are fair, and they're something we can address. We're also glad Jonathan and Rob were able to provide the knowledge, attention, and reassurance you were looking for. We appreciate you giving us the opportunity to earn your trust and hope your future visits reflect the same level of care you experienced with them.
Rob is the best.
I will always try to speak to him regarding any issues with my new used) car.
I will always try to speak to him regarding any issues with my new used) car.
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by marilyntoday
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rob, Service
Oct 15, 2026 -
Brown's West Branch Ford, LLC responded
Having a familiar, helpful person to turn to when questions come up can make owning a vehicle a whole lot easier. Thanks for recognizing Rob and for giving us the opportunity to take care of you!
Worked with both Jeff Sullivan and Caden.
Very low key and a relaxing atmosphere. A pleasure to do business with.
Very low key and a relaxing atmosphere. A pleasure to do business with.
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by dnbaken
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Sullivan
Sep 18, 2026 -
Brown's West Branch Ford, LLC responded
That laid-back, no-pressure atmosphere is exactly what we want people to feel when they’re here. We’re glad Jeff and Caden made the process comfortable and easy to work through. Thanks for choosing us and for taking the time to share this.