Todd Thoma
Todd Thoma at Brown's West Branch Ford, LLC

Todd Thoma

Service Advisor

Brown's West Branch Ford, LLC

305 Tidewater Drive
West Branch, IA 52358

Contact Me
5.0
15 Reviews
5.0

15 Reviews

Write a Review

15 Reviews of Todd Thoma

October 16, 2026

Dealership Rating
Employee Rating

Pleased with the service except my tires are not aired to the manufacturers suggested air pressure. Was wondering if they were checked. More

by K_scoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 15, 2026

Dealership Rating
Employee Rating

I called with a last-minute problem, they were able to get me in right away and quickly took care of it! Awesome service. More

by jsalemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

October 12, 2026

Dealership Rating
Employee Rating

Accommodating Respectful . If you need your vehicle by a certain time for a specific purpose they will do all they can to make that happen More

by mombock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Oct 15, 2026

Brown's West Branch Ford, LLC responded

We know there are times when getting your vehicle back on schedule is especially important, and we're always happy to do what we can to accommodate that. It's nice to hear you felt respected and that we were able to work around your needs. Thanks for trusting us with your Jeep!

October 12, 2026

Dealership Rating
Employee Rating

I've purchased 2 vehicles from brown's & have had them both serviced/repaired at Brown's. Caden is by far one of the best/easiest salesmen I've worked with on sales. Made the entire process great. They re More

by Jeff Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caden Schmidt

Oct 15, 2026

Brown's West Branch Ford, LLC responded

Jeff, two vehicles purchased and both coming back to us for service is the kind of relationship we love building. We're happy Caden has made the buying side so easy for you, and that your first visit to the new service facility went just as smoothly. Thanks for sticking with us and for sharing such kind words. We look forward to taking care of you and your vehicles for years to come!

October 12, 2026

Dealership Rating
Employee Rating

I think they have been honest, prompt,friendly and have done good work. Will return. More

by jimxxxxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Oct 15, 2026

Brown's West Branch Ford, LLC responded

Honest answers, friendly service, and work you can count on. That's what we want every visit to deliver. We're happy you've had that experience with us, and we'd love to see you again whenever your Ford needs attention. Thanks for the five stars!

October 02, 2026

Dealership Rating
Employee Rating

I had a noise in my truck that did not happen all the time. Mark was excellent in his persistence with 3 test drives to experience and diagnose the problem More

by MARKMYSNYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark- noted above

Oct 15, 2026

Brown's West Branch Ford, LLC responded

Intermittent noises can be some of the toughest things to track down, so we’re glad Mark stuck with it until he could actually experience the problem for himself. Taking the extra time to get the diagnosis right matters. Thanks for recognizing the effort and for trusting us with your truck.

October 02, 2026

Dealership Rating
Employee Rating

This dealership is easy to work with and they get the job done. No complaints on my end. More

by jmschroder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Kempf

October 01, 2026

Dealership Rating
Employee Rating

New facility is great. Service was great along with Todd, Jessica, and Kim keeping in touch with me on a tricky service call. More

by bradtrustmba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson , Kim

Oct 15, 2026

Brown's West Branch Ford, LLC responded

Good communication makes all the difference when you're working through one. We're glad Todd, Jessica, and Kim kept you in the loop and helped navigate the situation. Thanks for the five stars and the kind words about our new facility, too. We appreciate you trusting us with your Jeep!

September 28, 2026

Dealership Rating
Employee Rating

Nice new facility. Friendly staff who cares for their customers. Appointment was easy to schedule More

by DOUG S.
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson , Dave Korte

Oct 15, 2026

Brown's West Branch Ford, LLC responded

Doug, we're happy to hear the new facility made a good impression! We've put a lot into making service more convenient, but it's the way people are treated that matters most. Thanks for recognizing that and for trusting us with your Jeep. We look forward to seeing you again!

September 25, 2026

Dealership Rating
Employee Rating

Love the convenience of new location and helpful staff. My first oil change with them. More

by gahoffmann4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Oct 15, 2026

Brown's West Branch Ford, LLC responded

A first visit and five stars! We're happy the new location made it convenient to stop in and that you felt well taken care of while you were here. Thanks for giving us a try for your oil change. We hope this is the first of many good visits!

1

Dealership Inventory (195 Vehicles)

used 2024 Ford F-150 car, priced at $70,170
2024 Ford F-150
used
Avalanche exterior
Automatic
Four-wheel Drive
used 2023 Nissan Frontier car, priced at $34,170
2023 Nissan Frontier
used
Boulder Gray Pearl exterior
Automatic
Four-wheel Drive
used 2020 Ford Expedition car, priced at $25,170
2020 Ford Expedition
used
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
used 2023 Ford Edge car, priced at $28,170
2023 Ford Edge
used
Agate Black Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford Maverick car, priced at $34,025
2026 Ford Maverick
new
SHADOW BLACK exterior
Automatic
All-wheel Drive
new 2026 Ford F-250 car, priced at $82,015
2026 Ford F-250
new
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive