Caitlin Landis
Caitlin Landis at North Penn Mazda

Caitlin Landis

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
1,310 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

14 yrs, 3 mos

Languages Spoken

English English

4.8

1,310 Reviews

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1310 Reviews of Caitlin Landis

May 26, 2026

Dealership Rating
Employee Rating

North Penn Madza service rep Caitie was very professional and patient with me all through the process. Also great to work with her and the entire Madza team at NPM. More

by BOB_BILYK
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 27, 2026

North Penn Mazda responded

Thank you for the great review, Bob! We’re so happy to hear Caitie provided professional and patient service throughout the process. She and the entire North Penn Mazda team work hard to make every visit a great experience, and we truly appreciate your kind words and support. We look forward to seeing you again!

May 13, 2026

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Caitlin was awesome, Her cummincation was great. I always recommend North Penn Mazda to everyone for Service and Sales. More

by mcdemay
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2026

North Penn Mazda responded

Thank you so much for the kind words and recommendation! We’re thrilled to hear Caitlin provided awesome service and kept communication clear throughout your experience. We truly appreciate your support and look forward to helping you again at North Penn Mazda for both Sales and Service!

May 10, 2026

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Caitlin was her usual friendly, efficient, professional self. It is always an easy check-in with Catie. She arranged for a shuttle to return me home and get me picked up to get my car after service. Th More

by BMK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Miller, Wil Jones , Nick, Tom, Steve, Justin Hessler

May 11, 2026

North Penn Mazda responded

Thank you so much for your thoughtful and detailed review! We truly appreciate you taking the time to recognize so many members of our team. It’s wonderful to hear that Caitlin continues to provide the friendly, efficient, and professional service you’ve come to expect, and that the shuttle team — Nick, Tom, and Steve — helped make your visit comfortable and stress-free. We’re also glad Justin’s service video was helpful and that you enjoyed getting your vehicle back clean and ready to go. Team members like Will, Amanda, and our cashier work hard to make every guest feel welcomed, respected, and appreciated, so your kind words mean a great deal to all of us. Thank you again for your continued trust and loyalty. We’re always happy to see you and look forward to your next visit!

May 09, 2026

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They kept me informed while I waited. The waiting area was comfortable Service manager answered all my questions. More

by pfranciotti
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 11, 2026

North Penn Mazda responded

Thank you for taking the time to share your experience! We’re happy to hear you felt well informed throughout your visit and that our waiting area made your time with us more comfortable. It’s also great to know your service manager was able to answer all of your questions. We truly appreciate your feedback and look forward to assisting you again in the future!

May 08, 2026

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North Penn went above and beyond to make sure I wasn’t inconvenienced and took great care of me throughout the process. The issue was related to a manufacturer/software update and not something within the More

by SKIDDYC11
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Robert Bell

May 08, 2026

North Penn Mazda responded

Thank you so much for your kind words and for taking the time to share your experience with us! We truly appreciate your patience and understanding while we worked through the manufacturer software update. Our team is committed to making sure every customer feels supported and taken care of throughout the process, so it means a lot to hear that we were able to provide that for you. We’re grateful for the opportunity to assist you and look forward to being here whenever you need us in the future. Thank you again for choosing North Penn!

May 07, 2026

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Very accommodating, friendly and keep me informed while I’m waiting. I love the video that shows what’s being done to your car. More

by GAIL.RAMSEY1025
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

North Penn Mazda responded

Thank you so much for the wonderful review, Gail! We’re so happy to hear that you felt informed and well taken care of during your visit. Providing friendly, accommodating service and keeping our customers updated throughout the process is very important to us. We’re especially glad you enjoyed the inspection video feature — it’s a great way to stay connected and informed about your vehicle. We truly appreciate your support and look forward to seeing you again at North Penn!

May 04, 2026

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North Penn Mazda and their team took care of me as a customer. They made sure I was 100% satisfied. More

by EDWARDIMBROGNO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Miller, John Sell, John Magarity Jr , Bret Townsend

May 04, 2026

North Penn Mazda responded

Hi Edward, Thank you for taking the time to share your experience! We’re glad to hear our team at North Penn Mazda took great care of you and made sure you were completely satisfied. That’s exactly the level of service we strive for every customer. We appreciate your support and look forward to seeing you again in the future!

May 02, 2026

Dealership Rating
Employee Rating

Excellent, friendly, accommodating, quite pleasant Very comfortable & relaxing waiting area. Caitlin & Will are always excellent & are assets to your dealership! More

by DRSOLEM
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 04, 2026

North Penn Mazda responded

Thank you for the wonderful review! We’re so glad you had a comfortable and relaxing experience with us. It’s great to hear that Caitlin and Will continue to provide excellent service—they truly are valuable members of our team, and we’ll be sure to share your kind words with them. We appreciate your continued support and look forward to seeing you again!

April 30, 2026

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Very professional & high quality experience. Excellent communication. Customer friendly & efficient process from start to finish. More

by EZRASTRICKHOUSER
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Recommend Dealer
Yes
May 01, 2026

North Penn Mazda responded

Thank you for your great feedback! We’re thrilled to hear you had a professional, high-quality experience with excellent communication throughout. Providing a smooth, efficient, and customer-friendly process is exactly what we aim for, so it’s wonderful to know that came through. We truly appreciate your support!

April 26, 2026

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Friendly and efficient. Customer satisfaction is definitely a priority. Thank you for taking care of my Miata. More

by dansarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Robert Bell

Apr 27, 2026

North Penn Mazda responded

Thank you for your kind words, Dan! We truly appreciate you taking the time to share your experience. It means a lot to hear that our team made you feel well taken care of—your satisfaction is always our top priority. We’re glad we could help keep your Miata in great shape, and we look forward to seeing you again at North Penn Imports!

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