Caitlin Landis
Caitlin Landis at North Penn Mazda

Caitlin Landis

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.9
1,168 Reviews

Dealership Experience

9 yrs, 7 mos

Industry Experience

13 yrs, 3 mos

Languages Spoken

English English

4.9

1,168 Reviews

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1168 Reviews of Caitlin Landis

May 12, 2025

Dealership Rating
Employee Rating

Great service and prompt response from service representative. Satisfactory work done to replace battery under warranty More

by bkipnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 12, 2025

North Penn Mazda responded

Thank you so much for your kind words and 5-star review! We're glad to hear that our team was able to provide you with prompt service and take care of your battery replacement under warranty. Your satisfaction means a lot to us, and we appreciate you trusting us with your vehicle. If there's anything else we can assist you with in the future, don't hesitate to reach out!

May 12, 2025

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Employee Rating

Very efficient friendly service Easy to schedule an appointment Car was ready at expected time More

by davidrivas
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 12, 2025

North Penn Mazda responded

Hi David, Thank you so much for your kind words! We're glad to hear you had a smooth and efficient experience with our team. It's always our goal to make scheduling easy and ensure your vehicle is ready right on time. We appreciate your trust and look forward to serving you again in the future!

May 08, 2025

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I like the fact that the tech sends a customer a vid of updates repairs and recommendations.Everyone there is very nice.Diffrent from most places. More

by dogwood3208
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 04, 2025

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We worked with Vinny Denardo not Caitlin Landis. Vinny was very helpful, informative and not over bearing which was much appreciated. The dealership was prepared and organized with the paperwork. More

by J3bfam
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 05, 2025

North Penn Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that Vinny provided a helpful and informative experience without ever being overbearing—that’s exactly the kind of service we aim for. We’re also glad the paperwork process was smooth and organized for you. We’ll be sure to pass your kind words along to Vinny. Thanks again for choosing us—we truly appreciate your support!

April 30, 2025

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Fast, no problems. Everybody was polite & helpful. Everything was explained I was very happy. More

by TOMBROOKS3
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

Apr 30, 2025

North Penn Mazda responded

Thank you so much for the great review! We're thrilled to hear that everything went smoothly and that our team was able to provide a fast, friendly, and helpful experience. It means a lot to know you left happy and well taken care of. If you ever need anything down the road, we’re always here to help!

April 29, 2025

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The receptionist was very helpful with getting my CX-5 in for inspection and oil change. Caitlin did an excellent job with customer service. Mechanic's video was very good. Very happy with overall experien More

by Jesjmlucas
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Phone Receptionist

Apr 29, 2025

North Penn Mazda responded

Thank you so much for the fantastic review, Jesjmlucas! We're thrilled to hear that our receptionist made scheduling your CX-5’s service easy and that Caitlin provided you with excellent customer care. We’re also glad the technician’s video helped give you a clear look at your vehicle’s condition—transparency and trust mean everything to us. We truly appreciate your kind words and look forward to seeing you again at your next visit!

April 29, 2025

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The service was excellent, but the 3% tax on credit card payments is unacceptable. I was not prepared or notified of the change. More

by dareim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones , Mike Emfinger

Apr 30, 2025

North Penn Mazda responded

Hi Dareim, Thank you for your feedback and for the kind words about our service — we’re glad to hear it was excellent! We’re truly sorry to hear that the 3% credit card service charge affected your experience. Unfortunately, this has become a more common practice due to rising processing costs from credit card companies. We’ve done our best to be transparent by posting notices on all entry doors, windows, and service counters, and we always offer the option to pay with cash or debit without any added fees. We completely understand how this may have come as a surprise and regret that it disrupted your stay. Like you, we hope things can shift in the future so that we no longer need to apply this charge. Thank you again for visiting us — we truly appreciate your business and hope to welcome you back soon under better circumstances.

April 28, 2025

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They were helpful and courteous. Took interest in my concerns. Very simple. I also got a loaner which was good. More

by smc717a
Service Price Transparency
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Recommend Dealer
Yes

April 26, 2025

Dealership Rating
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Professional, efficient, knowledgeable, friendly. I would purchase from North Penn Mazda and would recommend them to friends and family. More

by presleye69
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

April 26, 2025

Dealership Rating
Employee Rating

The service department is great at NP Mazda. Professional and courteous. They value their customers! More

by DANNYBATE
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

Apr 28, 2025

North Penn Mazda responded

Thank you for the fantastic 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our service team at North Penn Mazda. Providing professional, courteous service and showing our customers how much we value them is always our top priority. We truly appreciate your support and look forward to serving you again in the future! 🚗🔧

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