Caitlin Landis

North Penn Mazda responded

Thank you so much for your recommendation! We’re happy to hear that everything went smoothly and that our team was able to meet your needs. We truly appreciate you choosing us and look forward to assisting you again in the future!

North Penn Mazda responded

Thank you so much for sharing this, and we’re glad we were able to help during a stressful time. Caitlin and our team will be thrilled to hear your feedback. We’re happy we could accommodate your schedule, get you into a loaner quickly, and make the inspection process smooth and well-documented. We hope your brother is doing well, and please don’t hesitate to reach out if you need anything in the future.

North Penn Mazda responded

Thank you so much for the wonderful review! We’re thrilled to hear that you’ve had such great experiences with our team. Our staff works hard to be informative, thorough, and welcoming, and it means a lot to know we’ve earned your trust. We truly appreciate you choosing North Penn Mazda and look forward to continuing to take care of you and your vehicle!

North Penn Mazda responded

Thank you, Teresa, for your patience and kind words! We truly appreciate you understanding the wait for your replacement parts. Keeping you informed and providing a positive experience is always our priority, and we’re glad to hear our team delivered. We look forward to assisting you again in the future!

North Penn Mazda responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Caitlin and Amanda went above and beyond to provide you with respectful, attentive service. Taking care of our customers’ concerns is always our top priority, and we’ll be sure to pass along your kind words to both of them. We truly appreciate your support and look forward to assisting you again in the future!

North Penn Mazda responded

Burgessfour, Thank you for sharing your experience with us. As shown in the video from the technician, the items you listed above were recommendations based on what he could visually see. The replacement of the front brake pads was necessary due to wear and the technician was recommending the rotor replacement due to the scoring on the surface, which is shown in the video we sent you. The brake fluid was a recommendation based on time and mileage. We haven't seen the vehicle for over 15,000miles so we are unaware of the service that has been completed recently. As for the alignment on the vehicle, the technician noticed that you had new tires installed fairly recently and states in the video that if you hadn't had the alignment completed he would recommend performing it to ensure the tires wear evenly and you get the full life out of them. This was in no way to deceive you, but to make sure that your vehicle is up to date on maintenance to extend its life. We pride ourselves on honesty and transparency and in no way do we want you to feel that we are trying to rip you off, but rather suggesting the maintenance that Mazda recommends be performed. Again I apologize for the way you feel your visit with us went and if you would like to discuss this further with me, please contact me at amanda@northpennmazda.com or 267-956-1160. Sincerely, Amanda Young North Penn Mazda Service Manager

North Penn Mazda responded

Thank you for the great feedback! We’re so glad to hear you had a positive experience with our friendly team, clear communication, and clean facilities. And we’re happy you enjoyed the car wash—it’s definitely a customer favorite! We look forward to seeing you again.