Caitlin Landis

North Penn Mazda responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Caitlin and Amanda went above and beyond to provide you with respectful, attentive service. Taking care of our customers’ concerns is always our top priority, and we’ll be sure to pass along your kind words to both of them. We truly appreciate your support and look forward to assisting you again in the future!

North Penn Mazda responded

Burgessfour, Thank you for sharing your experience with us. As shown in the video from the technician, the items you listed above were recommendations based on what he could visually see. The replacement of the front brake pads was necessary due to wear and the technician was recommending the rotor replacement due to the scoring on the surface, which is shown in the video we sent you. The brake fluid was a recommendation based on time and mileage. We haven't seen the vehicle for over 15,000miles so we are unaware of the service that has been completed recently. As for the alignment on the vehicle, the technician noticed that you had new tires installed fairly recently and states in the video that if you hadn't had the alignment completed he would recommend performing it to ensure the tires wear evenly and you get the full life out of them. This was in no way to deceive you, but to make sure that your vehicle is up to date on maintenance to extend its life. We pride ourselves on honesty and transparency and in no way do we want you to feel that we are trying to rip you off, but rather suggesting the maintenance that Mazda recommends be performed. Again I apologize for the way you feel your visit with us went and if you would like to discuss this further with me, please contact me at amanda@northpennmazda.com or 267-956-1160. Sincerely, Amanda Young North Penn Mazda Service Manager

North Penn Mazda responded

Thank you for the great feedback! We’re so glad to hear you had a positive experience with our friendly team, clear communication, and clean facilities. And we’re happy you enjoyed the car wash—it’s definitely a customer favorite! We look forward to seeing you again.

North Penn Mazda responded

Thank you for your feedback! We appreciate your patience during the diagnosis process and are glad to hear your overall experience was positive. Your kind words mean a lot to our team—thank you for choosing North Penn Mazda!

North Penn Mazda responded

Thank you for your kind review! We’re glad to hear everything went smoothly and efficiently during your visit. It means a lot to know you’d confidently return to North Penn Mazda for service. We truly appreciate your trust and look forward to taking care of your vehicle again!

North Penn Mazda responded

Thank you for your great feedback! We’re so happy to hear that our team provided a professional and knowledgeable experience. Creating a smooth and enjoyable car-buying process is always our goal, and we truly appreciate you choosing North Penn. Enjoy your new vehicle, and we hope to see you again!

North Penn Mazda responded

Thank you so much for your kind words and for trusting North Penn Mazda with your major repair. We truly appreciate you choosing our service department, and we’re thrilled to hear that Caitlin Landis provided excellent communication and care throughout your visit. We’ll be sure to share your feedback with her and the rest of our team. We look forward to taking care of you again in the future!

North Penn Mazda responded

Thank you so much for the kind and thoughtful feedback! We’re thrilled to hear that your experience was seamless, welcoming, and efficient. Providing a high level of service and genuine care throughout the process is always our goal, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

North Penn Mazda responded

Thank you for the 5-star review! We’re thrilled to hear that Carlin and Alyssa made your buying experience enjoyable. Providing a smooth and positive experience is always our goal, and we truly appreciate your recommendation. Congratulations on your new vehicle, and welcome to the North Penn Mazda family! 🚗✨

North Penn Mazda responded

Thank you for sharing your feedback, Richie. We truly appreciate you taking the time to let us know about your experience. We apologize for the delay between the technician completing the work and the notification that your vehicle was ready for pickup. That gap is certainly longer than it should be, and we understand how frustrating that can be. Your feedback has been shared with our service management team so we can improve communication and timing moving forward. We’re glad to hear that everything else about your visit went well, and we appreciate your patience. Thank you again for choosing us, and we hope to provide you with an even smoother experience next time.