Caitlin Landis
Caitlin Landis at North Penn Mazda

Caitlin Landis

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.9
1,194 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.9

1,194 Reviews

Write a Review

1194 Reviews of Caitlin Landis

July 25, 2025

Dealership Rating
Employee Rating

Excellent service and good communication as the service progresses. Would recommend to friends and family More

by KADRIAANSEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

North Penn Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that you had an excellent service experience and appreciated our communication throughout the process. Your recommendation to friends and family truly means a lot to us. We look forward to seeing you again at North Penn — thank you for choosing us!

July 18, 2025

Dealership Rating
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Fast, friendly and efficient service every time I have brought my car into the service department. Great communication with all facets of the repair or maintenance. More

by dbpiccone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

North Penn Mazda responded

Thank you so much for the kind words and continued trust in our service team, dbpiccone! 🙌 We're thrilled to hear that every visit has been fast, friendly, and efficient. Clear communication is a top priority for us, and we're so glad it's made a difference. We look forward to seeing you again next time! 🚗

July 18, 2025

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No idea who Tony is. My salesman was Vinny and he was fabulous. He did a great job. It was patient kind explained things. More

by KELLI.DELDEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hamilton, Vinny Denardo

Jul 18, 2025

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that Vinny took great care of you—he truly is fabulous! 😊 Just to clarify, Tony is our Pre-Owned Car Manager, so while he may not have worked with you directly, he's always behind the scenes helping make the process smooth. We’re so glad you had a great experience, and we appreciate you choosing us!

July 17, 2025

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Employee Rating

I really like how they take the time to make a video explaining what was done and also telling us about additional information about the car. It’s really helpful. I like to send the video to my dad when More

by EMILY ALVARADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephan Dasneves

Jul 18, 2025

North Penn Mazda responded

Thank you so much for the kind words, Emily! We're so glad to hear that the video summaries are helpful for both you and your dad. Keeping our customers informed and making the service process as clear as possible is very important to us. We’re always here to make things easier and more transparent for you—thank you for choosing us! 😊🚗

July 16, 2025

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Service department is very communicative and loaner car service is wonderful! Friendly staff doing a great job! More

by EVALENCIA3
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

North Penn Mazda responded

Thank you for the kind words! 🙌 We're so glad to hear that our service team kept you in the loop and that the loaner car made things easier. Our staff takes pride in providing a smooth and friendly experience every step of the way! 🚗💨 Thanks for choosing us — we look forward to seeing you again down the road! 😊

July 16, 2025

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Employee Rating

The first time I went the service and communication were extremely poor. I don’t have high hopes if I visit them again. More

by jconnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 16, 2025

North Penn Mazda responded

Mr. Connelly, Thank you again for taking the time to speak with me on Monday. I sincerely apologize for the miscommunication you experienced during your recent visit. At North Penn Mazda, customer service is our top priority, and I understand that we fell short of your expectations during your first experience with us. After reviewing your visit and our conversation, it’s clear that while we did perform the services you requested, we failed to communicate them to you effectively. For that, I truly apologize. I hope you'll consider giving us another opportunity to service your vehicle and experience the level of care and professionalism we strive to provide every customer. If there’s anything further you’d like to discuss, please don’t hesitate to reach out to me directly via phone or email. Thank you once again for your time and understanding. Sincerely, Amanda Young North Penn Mazda Service Manager

July 15, 2025

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Everyone at North Penn Mazda is always so courteous and respectful of the customer’s time. From sales, to Finance, to service, the experience is excellent. More

by MsRuiz2u
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Vinny Denardo

Jul 15, 2025

North Penn Mazda responded

Thank you so much for the 5-star review! We're thrilled to hear that your experience with our Sales, Finance, and Service teams was excellent across the board. At North Penn Mazda, we truly value your time and are committed to providing courteous, efficient, and top-quality service every step of the way. We appreciate your support and look forward to welcoming you back again soon!

July 13, 2025

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Employee Rating

Excellent! Everybody in the service department is awesome. The whole crew is friendly, helpful, and knowledgeable. Including Wil, the girls at the loaner servic More

by RON
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 14, 2025

North Penn Mazda responded

Hi Ron, Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that our service team — including Wil, the loaner desk crew, and our cashier — made such a great impression. Your recommendation truly means a lot to us. We appreciate your trust in our team and look forward to seeing you again for future Mazda service needs! Best regards, The North Penn Mazda Team

July 01, 2025

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Employee Rating

I experienced Exceptional service and professional attitude by everyone involved. Thank you. I will come back. More

by MBBARRON
Workmanship
Recommend Dealer
Yes
Jul 02, 2025

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear you had an exceptional experience and truly appreciate your recognition of our team's professionalism. We look forward to welcoming you back again soon—thank you for choosing us! 🙌

June 29, 2025

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Employee Rating

Good people and great service. Would recommend to anyone.North Penn is the place to go for your car service More

by JRODEMICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

North Penn Mazda responded

Thank you so much for the kind words and recommendation! We’re thrilled to hear you had a great experience with our team. Providing top-notch service and building trust with our customers is what we’re all about. We truly appreciate your support and look forward to seeing you again at North Penn for your next visit!

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